Was just informed that the timing chain on my 2010 VW Passat broke and the whole engine needs to be replaced. Is that plausible on a 5 yo car with 50K miles?

70

Asked by gretchlee Feb 06, 2015 at 11:53 AM about the 2010 Volkswagen Passat

Question type: Maintenance & Repair

Went for an oil change and the car literally stopped running in the parking lot.  Had it towed to VW dealership where it was purchased.  They've had the car for over a week (it happened day of the first blizzard). This morning they informed me that the timing chain broke and basically destroyed the engine.  It will cost 7k to replace the engine.  Is this legit? Ive had other cars last well over 100k miles 10 to 12 years and  still when replaced! Was planning to keep this car to at least 100k.

77 Answers

56,530

Yes it is legit. You have a zero tolerance engine. If the belt/chain brakes the pistons slap all of the valves and destroy the heads, valves, pistons, ect. You should have done the timing belt/chain at around 60,000 miles.

13 people found this helpful.
158,935

Unfortunately the dealership is probably correct. You might ask them to give you some good will and reduce the repair bill due to the low mileage.

3 people found this helpful.
70

Thanks Bob and Transam. Thinking of just moving on, as it has barely 50k miles. This car had been trouble since the beginning!

5 people found this helpful.
56,530

Is it still under warranty? Wouldn't hurt to find out.

1 people found this helpful.
470

The general Powertrain warranty is 5 year and 60,000 miles. So it should be under warranty

4 people found this helpful.
80

Same exact thing just happened to me on my 2010 Passat Wagon. No one informed me the chain should have been replaced at 60k. I find it incredible that the chain failing causes catastrophic engine damage. That's a faulty design. Now I'm replacing a faulty engine with another faulty engine. Really sad.

8 people found this helpful.
70

Hi Kenji2015, Sorry to hear that! I meant to give an update. So, the dealership suggested we get in touch with VW USA and express our disappointment as loyal VW buyers/owners. We were skeptical, but they were actually helpful, as was the dealership. Ended up paying only 1k (rather than 7k) as it was so close to the expiration of the warrantee. I was pleasantly surprised with the dealership and VW corporate for working with us. However, I agree with you-it must be due to faulty design and it shouldn't have happened. Caused major stress, not to mention money for rental. Just got the car back yesterday. I would definitely give VW a call! Good luck

2 people found this helpful.
4,475

Glad that VW was helpful with this big repair. The timing chain doesn't actually have a maintenance schedule for replacement though. For Passat owners of this vintage that may read this in the future... If the chain brakes, it may or may not damage the lower portion of the engine. Sometimes the cylinder head can be removed for inspection and repaired or replaced. As for the block/ lower end of the engine, I've seen issues with the oil pump, which is an assembly with the lower balance shafts. That is prudent to inspect through removal of the oil pan, too. Remember that there is a specific oil requirement for this engine that should always be adhered to, to avoid internal wear issues.

6 people found this helpful.
80

TB service intervals are described in the service manual. The design was changed a few years ago to a low-maintenance belt. But it is not a faulty design. Maintenance is maintenance, and VW clearly spelled it out.

5 people found this helpful.
80

...low maintenance chain, and a tensioner.....

1 people found this helpful.
310

This just happened to my 2008 2.0T passat. This is a common problem and there is a class action against VW for faulting timing chain tensioners. Timing chain is supposed to last the life of the car.

31 people found this helpful.
80

same problem happened to me. the dealer report showing no compression coming from 1,2,3, and 4 Cylinders, also all engine valves bent. he didn't documented but told me the chain belt tensioner common to cause that. other website shows there are law cases against VW. dealer quote repair $10.000. the car isn't even equal to that!!! continues problem with VW. not recommended to any one.

8 people found this helpful.
30

I have a 2010 vw jetta wolfsburg with 80k on it and all maintenance done to it, I went to turn it on last week and the motor wouldnt turn, VW says the timing chain broke and i'll need to replace chain,cylinder,valves and whatever else. They also said 7000+ to repair. I will never buy a german car again and i will just tell them to take it the way it is and throw it away!

3 people found this helpful.
110

Just had our 2012 EOS incurr catastrophic engine failure and almost got nailed in an intersection when the EOS quit !! Talk about safety! lost compression in cylinder 1 $2800.00 just to diagnose the problem $5600.00 to repair maybe more?? Just spent $1000.00 on cleaning combustion chamber and valves 4 weeks ago. I suspect timing chain issue. Is there a class action law suit on this engine issue?

11 people found this helpful.
100

Is this another scam by VW. It is quite clear there is a problem with the timing chain or the tension mechanism. What's needed is to chronicle the individuals who have issues and request a reply from VW. Actions speak louder than words . Another issue for VW must get max amount of publicity to let VW know the customers fustration

10 people found this helpful.
70

The 2.0t tsi engine was made with a faulty timing chain tensioner which will fail and cause the timing chain to break causing immediate catastrophic engine damage putting the driver and occupants in danger because of loss of power and difficulty steering. Fortunately for us, the timing chain tensioner on our 2012 eos failed while the car was started and parked in our garage. I only purchase German cars and this will be the last VW or Audi we ever own.

7 people found this helpful.
270

If this happened to you, place a complaint with NHTSA (https://www-odi.nhtsa.dot.gov/VehicleComplaint/). They can force a recall if it is a true safety concern. VW of America will not do anything, especially if your vehicle is out of warranty. They only care about their customers while they are responsible for the vehicle function. This happened to me at 112k miles and luckily the engine was not damaged (that I know of yet, they are still fixing my car). It is very common.

13 people found this helpful.
70

We bought a 2010 Passat 2.0T two months ago for our son. We found out that the previous owner got rid of it because the timing chain broke at 105,000 miles. The car now has 113,000 miles on it, and it has happened again. My mechanic said that the tensioner was the cause and that the motor has extensive damage and will have to be replaced. My son was driving across town at a low rate of speed. He parked it and it wouldn't turn over. I now have a loan to pay off, on top of figuring out how to pay for these repairs. I would love to learn more about the class action lawsuit. I will definitely be pursuing this till something is done.

6 people found this helpful.
90

Here is the link to add your name and info to the class action suit; https://mccunewright.com/mcdonalds-manager-pay-class-action/

8 people found this helpful.
50

I'm going through this same with my 2011 cc timing chain broke off at 83k miles and I called Volkswagen and they won't help me. Now whst i don't have the money to pay this costly repair especially after forking over the last few months of repair. FIRST THE CLUTCH PACKAGE THEN THE WATER PUMP NOW TWO WEEKS LATER THIS CHAIN. So disappointed in VW.

5 people found this helpful.
270

Make sure you make a claim with the NHSTA about this issue. https://www- odi.nhtsa.dot.gov/VehicleComplaint/. Maybe if enough people complain VW will have to fix it. There is a newer revision of the timing chain tensioner. I have also replaced the turbo and water pump right at 100k miles.

4 people found this helpful.
70

I have to add my complaint. I have a 2010 VW CC. Guess what? My timing chain tensioner broke as well. I was told I don't have compression in one cylinder and it will be around $3,500 to repair unless they find something else wrong. This is from a VW specialist shop. The engine has been a nightmare. Thanks for supplying us with both web links.

7 people found this helpful.
20

I am having the same issue with my 2010 Passat and its an estimated $5k to repair! I filed a complaint and I hope some justice comes from this.

2 people found this helpful.
80

7 years old and you haven't changed the TB. Have you checked the service interval in your user's manual?

2 people found this helpful.
90

My 2012 EOS lost all compression due to a faulty tensioner. Complete engine failure. This was 3 months ago with ONLY 44,000 miles. It was out of warranty by only 8 months (but was under warranty if only mileage was considered ). This is a very well maintained car with impeccable service records, so needless to say we were very surprised the engine would fail at 44,000 miles! Called the main VW line to see what they could do and got nowhere. Ended up taking it to my local VW service department and they were able to have VW cover parts and I paid for labor. My bill was $2,400 and parts were around $2,200. I joined the class action suit and I'm hopeful I will eventually recoup my $2,400. If anyone has a VW that is 2012 or older the tensioner needs to be replaced before it fails! The tensioner is a faulty part and VW does know this. In 2013 models and newer, VW changed the tensioner.

1 people found this helpful.
60

Hello--same story with me, 2012 EOS, 2.0 TSI engine 75,000 miles, faulty tensioner destroyed my engine last month. Because this is happening across the county, there are no used engines out there, so my cost to repair with my local mechanic was $6,980. I called VW, they will not recall the part or help me in any way...but note that the new engine I purchased from them notes that it repairs that issue, so obviously they know about it. We need to work together to make sure our issue is heard and VW is made to fix this. My state consumer affairs can do nothing--this needs to be done on a Federal level--as Abby says above--NHTSA (https://www-odi.nhtsa.dot.gov/VehicleComplaint/). HOWEVER, be aware that in September I entered complaint number 11025443 with NHTSA, which is not showing on their website. I just entered my compliant again and was assigned number 11032235, but that doesn't come up when searched. I will call on Monday and find out why my complaint isn't registering--I hope others aren't having this reporting issue as well with NHTSA because when I called in my complaint last month I was told that I'm the first one to complain of this kind of problem...although now on the website I can see at least two other complaints of the same issue on just my year alone....and they seem to log issues by year only so there are likely many more in other years. BTW--I found two class action lawsuits and one private lawsuit, but I don't want to enter class action at this time because I have a feeling that my compensation won't be nearly what my repair cost was...but I will do so if I can't get the NHTSA to help me. Good luck out there!

1 people found this helpful.
20

Add me to the club.10100 Miles and engine is toast. These are the same folks that just got burned rigging the emission system. They knew about this and should have done more than they have.

2 people found this helpful.
4,475

Replacing the lower chain tensioner as pre emptive maintenance is a possibility but chances are that for anyone reading these comments, it's too late. There is no "scheduled maintenance " requirement for the chain or tensioner as there would be for an engine equipped with a timing belt rather than chain.

6 people found this helpful.
70

I have a 2009 VW Passat and last week I had the same issue. My car has 92K miles. Per the technician, the timing chain jumped and there is no compression. I called VW but they said there is no recall as of now and only thing they can do is document the problem. My VW dealership has quoted between $8K-9$K plus taxes for the repair. I filled out a form on the website of the lawyers for the class action suit - McCune Wright Arevalo, LLP. I will also file a complaint at NHTSA website.

2 people found this helpful.
10

I have the same problem with VW 2009 Passaton Saturday 23rd Dec, 2017. My car has 92987 miles and engine stopped working. Towed the car to nearest mechanic and found that timing chain tensioner issues. Rough estimate cost of repairing is $3500 and more based on further identification. Car is lying in my garage and don't what to do?

1 people found this helpful.
70

I would suggest that you call VW customer care at 1-800-822-8987 and have them document it. I don't know if it helps, but I was told the more people that call, they will be able to look into it and issue a recall if at all. I don't know how long it's going to take for VW to admit their mistake. I wasn't confident about moving forward with the repairs, in case something else happened. So I am basically selling my car to a junkyard for $300. It's a shame. I really liked that car and was hoping to keep it until it had well over 150K miles.

1 people found this helpful.
20

Add me to the list 2012 vw CC, Yep timing chain tensioner one of the pistons hit the spark plug and now there are metals all in the engine. 7000 for a new engine.

2 people found this helpful.
80

Add me to the list. 2013 Volkswagen CC. Should have been named the Volkswagen NIGHTMARE. I bought the car brand new for 33,000. 4 and a half years later, it has had 20,000$$$ in repairs!!!! Including a brand new $12,000 transmission at 48,000 miles. A new intake manifold, water pump, countless sensors, the fuel pump module that we are waiting to have repaired after they finalize the recall, and NOW a timing chain Tensioner!!!! My car is at the shop as we speak. I just got the call a few hours ago and have since done the research. There is a class action lawsuit being heard presently over faulty timing chain tensioner. Just when I put that search into google ‘Volkswagen Timing Chain Tensioner’, literally thousands of complaints come up!! We are not alone. VW new the tensioner was a problem and never informed anyone. My car has only been serviced at the dealership that I bought it. Two months ago I took it in for poor performance and a check engine light, they told me it was tripping multiple codes but somehow only needed the intake manifold, and now 8 weeks later the timing chain tensioner, you can’t tell me that they should not have seen that problem at that visit!!!!! I’m extremely upset and I will not let this go. As recommended above we all need to file formal complaints, this is the only thing that will push them to action.

5 people found this helpful.
20

So far my 2010 CC is good to me , just hit 100 000 miles .. had only one kinda serious problem , not too costly...Now I’m really concerned about this timing tensioner issue...dealer said 1600$ to change that tensioner...That is ridiculously costly preventive maintenance

2 people found this helpful.
10

2009 vw Passat 125,000 miles timing chain tensioner broke, had to put in new engine. The worst car that I have ever owned. 160,000 miles engine only has 35,000 miles on it best I could get for the car was 500.00 dollars. Hands down the worst car I have ever owned.

1 people found this helpful.
20

Question about this subject. I am by no means mechanically inclined. At all. I am trying to buy an older Vw Jetta for my daughter and I ask the guy "if the timing belt" has been replaced. Car has 107,000 miles, 2005 Jetta. So he says "It uses a timing chain that has been checked and is in good condition. VW says it should last for the life of the engine". Said he had it checked at 98,000 miles. Are we talking about the same thing? I am confused.

2 people found this helpful.
70

From my understanding, timing belt and chain have similar functions, but one is a belt (made of rubber) and the other is a chain. The chain supposedly lasts longer. I just don't trust the VW brand anymore. Maybe models older than 2008/2009 were made with quality parts that last longer. I would be wary of purchasing any VW car that's 2008 or newer. Just do your research well if you decide to buy this car.

2 people found this helpful.
270

The faulty part with the ~2007-2011 model years is actually the tensioner for the timing chain. You should never have to replace a timing chain technically, but the poorly designed tensioner for those model years caused the timing chain to get out of sync and the off timing is what causes failure. There is a new version of the tensioner part that is supposed to be a better design. See here: http://casestudies.atlanticmotorcar.com/volkswagen-2-0- tsi- timing-chain-failures/

10 people found this helpful.
30

I am in desperate mode! This 2010 CC has been a NIGHTMARE and much more! At 50,000 miles the check oil light started coming on and was told that it was a faulty sensor. Got it replaced but didn’t resolve the problem as the light kept coming on. Shortly thereafter my car stalled across the road leading into the VW dealership and traffic on both sides came to a screeching halt nearly killing me. The timing chain was off and messed up the cylinders timing and the oil sensor. At this point I was close to 60000 miles but within the warranty period. I called VW of America and was told that they wouldn’t pay for replacing the timing chain. Went back and forth for several weeks and they finally agreed to pay 70% of the cost. The next six months were a constant litany of problems, visiting the dealership almost on a semi weekly basis for poor performance. The car is now at 69000 miles and the water pump spindle broke inside the engine block. I was told that I would have to replace the engine. I called VW of America and they were stone cold and told me that they assumed no responsibility. I bought on engine on line, the dealership put it in and I got a call from them saying that the engine had no compression but that I was responsible for the cost of the labor $2,400. I tried to get Rayon Auto Parts (don’t do business with them: they’re shysters from somewhere in India) to take responsibility. They strung me along for two months telling me that they would replace the engine and pay the labor charges. Lies nothing but lies! They disappeared. I have the credit card company reverse the charges and am still litigating. Bought another engine, dealership put it in and was told that an oil seal needed to be replaced. Litigating this one too as I paid $2600 for the engine and the dealership wants $1100 in addition to the $2000 that way want to put put the second engine in. All told I’m into this for close to $9000 and haven’t had my car for 4 months and no prospect of getting it back. I’m telling you people all this because if the dealership had changed the waiter pump at the time that they did the timing chain I would not have had this problem. Has anyone out there had this same problem? And can the water pump be damaged when replacing the timing chain? I will will make a claim as well per Abby’s instructions. I’m also thinking of bringing legal action against all parties.

3 people found this helpful.
80

Oh my gosh- Picked up my 2013 VW CC after paying 2300 for timing chain and tensioners, lasted 48 hours!!! 48 hours folks!!!! Car dumped it’s entire coolant, had to limp it back to VW and now they say- We must of missed it but you need a new water pump- $1100 please. I have LOST ALL faith in the Volkswagen CC. For every owner who says hey have had limited problems, there are 10 owners suffering through MAJOR issues. I urge you all- report all issues to Volkswagen corporate. I was told by a VW Corp person that the list of tensioner issues is growing close to forcing VW to do a warranty extension on the timing chain tensioner. Even if you have already paid for this service, a warranty extension would refund your money

3 people found this helpful.
10

I had this exact issue happened in early 2015 - I had a 2009 Tiguan failed at 78K miles. Warranty expired in 2014. The timing chain tensioner failed and the timing of the engine was off, ended up destroying the whole engine. I spent more than $5K to replace the damaged engine with a used engine(yes, another engine with the faulty parts). I got rid of the car 6 months after the used engine was installed. This problem happens on 2009 to 2013 model year with 2.0 TSI engines, the timing chain tensioner was updated during 2013, but it wasn’t sure the problem was fixed, as many post 2013/2014 model year vehicles are probably less than 60K miles and under factory power train warranty, problem may not occurred yet. In 2015 this engine was replaced by 3rd gen EA888 engine.

1 people found this helpful.
50

Hate to hear all the stories here. Your stories prompted me to preemptively replace mine after it started showing described symptoms (87K miles). Thank you for the heads up from all. $1700 to replace guide rails, tensioners and chains on my 2011 CC, but it drives like a different car. Seeing how it drives now, it was only a matter of time before mine gave out. Thank you to all

5 people found this helpful.
40

This just happened to me on 4/16/18. I have a 2012 CC with 86,000 miles that I bought in April of 2014 with 35,000 miles . I need a whole new engine and it's going to cost me dang near what I owe on it. I'm looking at just under $10,000 for a USED engine with 70,000 miles but who in the right mind can afford that. I have contacted VW customer service and they won't do anything. I have also filed a complaint with the NHTSA and I have contacted to separate attorneys that are handling class action lawsuits against VW for this issue - just waiting on someone to call me back. VW does not seem to care. So now I am paying a car note and insurance on a vehicle that will not run.

4 people found this helpful.
70

Sorry to hear that! It;s very unfair. When I contacted VW they just took down notes and that was it. No follow-up or nothing. I hope they pay for this dishonest practice and are held accountable.

2 people found this helpful.
40

Check out this story for a class action - VW knows their is a faulty part and they agreed to cover the faulty tensioners https://topclassactions.com/lawsuit-settlements/lawsuit-news/340239-vw-audi-hit-third-class-action-hidden-engine-defect/

4 people found this helpful.
90

I have been in contact with VW of American and they told me to setup an appointment and they would figure out some kind of compensation. It is currently at the dealer. I also contacted this law firm (http://websterbook.com/timing-chain/) that is handling a class action suit for the timing chain problems. I send them the written estimate and they will negotiate with VW for me and VW pays their legal fees.

4 people found this helpful.

I have my 2006 Passat (115,0000km) at the garage right now. I happen to need my front axles replaced so while the mechanic was driving me in the car he mentioned that it was running rough and said that he just just did a timing belt system job for a 2006 Passat the day before and he thinks my car is going to have the same issue. They hooked it up the the computer and it came back with an error that confirmed I needed the timing belt job done. I know it will include the water pump, should it include the tensioner (the bill is 1560 or so)? If you don’t have damage because you got the work done in time cAn a portion of the repair bill be covered in a class action? Is there a Canadian class action that anyone knows about? For a 2006 Passat. Tracy

90

Just FYI timing belts are not replaced at 60k on any German vehicle produced after 1999. chains have no replacement date. Chains do not fail they will stretch over time but the do not break. Unless something else caused it. 10 out 0f 10 times the issue described in the first post is a tensioner failure and does not ruin the engine I have over 15 yrs with vw and am master certified we see them all the time and recommend tensioner replacement on any 2008-2011 that has an old style tensioner this part was updated the updated one has yet to show any repeat failures. I have when mechanics call themselves techs and cannot repair something unfortunately in the independent mechanic world and dealership their aren't many good technicians most are just parts changers... Especially with the younger generations... However that tentioner failure worst case I've seen was around 3-4k and that's with the high labor rate in California.

7 people found this helpful.
60

I have a 2010 VW CC with 2.0t, same thing, timing chain failure. at shop now waiting on quote. I might just trash the car and I assure you I will never buy another VW!!!!! POS!!!!

4 people found this helpful.
90

hey gene where are you located? if you want to get rid of it?

2 people found this helpful.
60

I am in Oklahoma, I am waiting for shop to call me with quote for repair

90

ok thats a bit far for me hahaha but if you where not on the highway try doing the tensioner only that may get you up and running, either that or they can remove the cams to check for bent valves. (but its about the same labor

60

I am waiting on shop to call me, if it is bad I will probably just junk the car, and a shame because it is in perfect shape....and I will never buy another VW!!!

90

Just so you all know, I contacted the attorney below who has been settling these things with VW for awhile now and he got VW of America to cover all costs of repair through the dealership. Be patient it took us about a month to get to that point after VW of America told me they would do nothing for me. Hit him up! Steven T. Webster Webster Book LLP 300 N. Washington St., Suite 404 Alexandria, VA 22314 (888) 987-9991 (phone and fax) (571) 332-2367 (cell) www.websterbook.com

5 people found this helpful.
20

i have the same problem with my 09 vw Passat. i had the intake runner manifold changed about 2 months ago and now this, the timing chain has broke. Now I'm told i need a new engine. While I'm aware of the lawsuit against vw for the faulty timing chains, my car has 140k miles and therefore can not be covered within the suit. The suit covers 100k miles or less or up to 10 years. I realize my car has high miles, but regardless of the high miles it is clearly a defected part as it happens with cars that were practically brand new.

2 people found this helpful.
60

I have 108000 miles on mine (I think) and was just told I need a new engine, $5000 for a used engine with 90K!!!! STUPID!!!!!! so I guess I will haul it back home and have a very nice looking yard decoration! I will not put another penny in this POS!!!! I will never buy another VW and will let everyone know NOT TO BUY one!!!! if anyone is looking for a nice body/interior 2010 VW CC let me know I might sell it as is

2 people found this helpful.
70

I received a recall notice from VW this month on my 09 VW Passat. It stated something about replacing the fuel pump control module. It's too late for me now. I already had it sent to a junkyard for $300 back in December because the dealership wanted to charge me $10-$12k for engine replacement and I wasn't going to do it because it was not my fault. I am not sure what my options are right now and if I can get reimbursed for anything at all. It was running perfeclty fine until that stupid thing happened. I am still so mad about it. I am going to research further to see what my options are. However, I am glad that the recall has been issued and people who can still get their cars fixed will be able to do so at no cost to them.

60

Jeremy for the win! Thank you thank you thank you! Per your post (above), I contacted your attorney and within a week I have a settlement letter saying that they will pay my $6,800 engine repair bill AND will pay the $1,500 attorney fees. 10 months later my ordeal is finally over!! No reason not to call Steven Webster--if you had less than 100K miles and paid for your repair, even private repair shop, you will get a check for 100%. (I get the impression that over 100K might be a little tougher, maybe partial payment). And you won't pay a penny to get your money! (just don't scrap your car--not sure if they will pay you for lost value--you probably have to put the new engine in--and make sure your mechanic writes "timing chain tensioner failure" on the invoice). You can reach Steven at: Steven T. Webster Webster Book LLP 300 N. Washington St., Suite 404 Alexandria, VA 22314 (888) 987-9991 (phone and fax) (571) 332-2367 (cell) Good luck!!

1 people found this helpful.

My 2013 audi A 4 has only 51K miles and its in shop now its over the 4 year 50k mile warranty of course by one year and 1k mules. Audi is saying timing chain caused severe damage to engine. They say my VIN is not in lawsuit what can I do.

60

I'd still give my attorney a call--this is a known issue with 2.1 TSI engines, which are also in Audis. These car companies don't seem to want to do anything until sued, and Steven just writes them a demand letter and has them pay his fees. I can't promise that the path is as paved as it is with VW, but nothing to lose. Here is his information: Steven T. Webster Webster Book LLP 300 N. Washington St., Suite 404 Alexandria, VA 22314 (888) 987-9991 (phone and fax) (571) 332-2367 (cell). Good luck!

2 people found this helpful.
90

call Audi customer care (this is not the dealer however they should have the number for you to call) I know VW will take care of it. (assuming its not modified) not sure how Audi would handle it. but give them a try 9 out of 10 times they will help.

30

I just received a letter in the mail that here is a class action law suit against VW concerning this issue, the court has not decided yet, but IF they award this, VW will have to repair all the engines UP TO 100,000 miles, I Have a 2010 VW CC with 108,000 so I will have to see what happens. I am going to go into VW of Edmond and ask them what they know about this..... if I can't get this fixed I will be parting out a 2010 CC.... I am not investing $7500 on this car...

3 people found this helpful.
90

I wouldn't go to the dealer. Call customer care. If anyone will help it will be that way.

Wow, a pretty sad trail of tears reading through all these. I guess I count myself lucky that I got to 176,000 miles, but yeah, my tensioner failed and bent all the valves a couple weeks ago (no compression on any cylinders). I have the '09 Jetta Sportwagen with the 2.0T engine, which I've loved, but man, all these other posts sure are a wakeup call. I've been debating whether to put any more money into it, but given the feedback here, it would seem wise not to. Anyone near Albuquerque and want a nice mechanic's special?

10

I have a 2010 VW Passat. Bought it in Feb with 84,500 miles. Now in Oct at 93,000 engine gets ruined the same as all of these stories. No warnings or anything, just won’t start due to the timing belt issue. The dealer told me it’s $8,500 minimum repair and VW will only cover 20% based on year and mileage and I owe the rest. Completely awful. Haven’t even drove the car 10,000 miles or for a year and this happens! Complete garbage

1 people found this helpful.
20

2012 CC. Still owe $4700 to lender. Same issue and dealership quoting me $6k at the lowest price to replace an engine block. I don't have that. Has about 120k miles so I guess I'm out of luck if the lawsuit only covers up to 100k miles, which to me isn't that much considering the magnitude and cost of this issue. I don't know what to do now... I have to pay the remainder of the loan for something that will just hold down my driveway.

2 people found this helpful.
90

Ryan and Joey. I get your frustrations. Ask the dealers for the number to customer care. If you haven't spoken to them. Try it out let them know your frustrations. Most of the time they will help

10

@GuruDPX8H Same issue and only had the car for about 2 months from a VW dealer, Verified it is on the list and that the timing chain failure is the cause of now a new engine needed. I have tried to get in touch with your lawyer Steven T. and left messages but no luck in getting a response. Is he still able to assist with this lawsuit? Thank you for the help

1 people found this helpful.
60

Hi Tnesh--I just sent him an e-mail asking if he is still taking new clients--I don't see why he wouldn't be...I'll let you know if I hear back. I hope he can resolve this for you because that's a really raw deal. You may also have protection from your State Consumer Protection Bureau under a "lemon law" for the dealership--try reaching out to them.

1 people found this helpful.
60

Hi All--sorry to be putting up a separate post but I can't seem to reply to Tnesh's or add on to my own post last night! I heard back from Attny Webster, he is still accepting clients and says that e-mail is the best way to reach him: swebster@websterbook.com. Good luck!

1 people found this helpful.
30

To the Tom guy who keeps chastising people for not changing their TB(timing BELT) at 60,000 miles please note he is an idiot as these cars have chains which are supposed to last 120,000 miles as stated in owner’s manual

3 people found this helpful.
70

TransAm77 - According to the owner's manual, the timing chain is supposed to last 120,000 miles. Not 60,000. We bought my son's 2010 VW Passat a year and a half ago. He drove it one month when the chain broke. Entire engine has to be replaced. VW, in their settlement, is only including vehicles with up to 100,000 miles. My son's car has 113,000 miles. We can't be included because of that. Yet again, the chain should've lasted till 120,000 miles. Now I have to take matters into my own hands and sue them myself. They should honor their product and services. I'll never by another VW made vehicle. This is the attorney many are using. You can opt out of the lawsuit if you "dont" qualify. Contact info: Steven T. Webster Webster Book LLP 300 N. Washington St., Suite 404 Alexandria, VA 22314 (571) 332-2367 (cell) swebster@websterbook.com GOOD LUCK!

1 people found this helpful.
20

Wow looks like we've all been singing the same sad tune on these cars. Just wondering if any of you have had any luck getting compensation on cars with more than 100k miles through this lawyer mentioned? I've had mine for 4 months 125k and now i have the same issue I can't afford a new motor I still owe 4800 In this car. I'm a single mom on a very strict income from just my job. I need a car can't afford two notes... Just kinda praying for a miracle at this point.

1 people found this helpful.
10

Couple questions for this thread. Kind of in the same boat as Terry. Sons '11 GTI timing chain just went and totaled the engine at 89K miles. The VW dealership is currently replacing the engine. They said VW would eat 25% of the cost + the cost of the timing chain repair. So the new engine is costing $3800+ tax. Question 1. Is it too late to get in on the original Class action lawsuit? Looks like Jan 2019 was the cut off. Question 2. Are there any other current class action law suits I can throw my name in the hat on? Terry, do you suggest I contact the attorney you are working with? If there is a way down the road that I may get reimbursed for this $4000 kick in the nuts, it would be much appreciated.

1 people found this helpful.
40

Add to the list 2012 CC. Started leaking coolant, took it to VW specialist, upper timing chain and tensioner and water pump and laundry list of sealants/gaskets/etc need replaced. Timing chain dumping oil on everything and ruining what it comes in contact with. $2300 estimate. 126k miles - owe 8K and KBB says it’s worth like $3500. Unreal! Wish I could trade it in but can’t make it work financially, going to drive it into the ground I guess. Worst financial decision of my life was buying this car. Sadly I still love it when it’s fine but can’t afford the maintenance. Probably put 6K into it in 3.5 years

4 people found this helpful.
30

Same story here. 2009 VW Tiguan. Car was running fine, then my wife parked it in a parking lot, came back out and it didn't start. Had it towed home and ran my VAG COM on the car. Came up with the code P0016 camshaft position sensor. Had my wife turn it over and you can hear the valves hitting the pistons. Did a compression check and have zero's on all cylinders. VAG will do nothing, as its outside the 10 year 100k extended warranty, even though the service manual states no service is required until 120k. This, on top of the power steering going out, costing 3600 to repair. The water pump going out three times. The intake manifold flap position sensor going out, and requiring the intake manifold to be replaced, two times. Then don't even get me started on the fuel consumption litigations. In all seriousness, this has likely been the worst car I have ever owned and I will never purchase or advocate the purchase of a VW ever again. The brand has lost all credibility, and I hope the brand goes out of business.

3 people found this helpful.

Your Answer:

Passat

Looking for a Used Passat in your area?

CarGurus has 387 nationwide Passat listings starting at $2,999.

Postal Code:

CarGurus Experts

  • #1
    Deathjam4
    Reputation
    4,470
  • #2
    Chrisand Edwards
    Reputation
    2,650
  • #3
    tenspeed
    Reputation
    2,420
View All

Find great deals from top-rated dealers

Search

Related Models For Sale

Used Volkswagen Jetta
55 Great Deals out of 1,831 listings starting at $1,295
Used Honda Accord
40 Great Deals out of 908 listings starting at $2,799
Used Toyota Camry
49 Great Deals out of 940 listings starting at $2,212
Used Honda Civic
154 Great Deals out of 3,390 listings starting at $2,230
Used Volkswagen Tiguan
65 Great Deals out of 2,682 listings starting at $4,934
Used Volkswagen Jetta GLI
3 Great Deals out of 318 listings starting at $5,499
Used Volkswagen CC
28 listings starting at $7,995
Used Volkswagen Golf
23 Great Deals out of 430 listings starting at $3,499
Used Audi A6
3 Great Deals out of 116 listings starting at $7,999
Used BMW 3 Series
69 Great Deals out of 1,205 listings starting at $1,995
Used Audi A4
32 Great Deals out of 722 listings starting at $1,500
Used Nissan Altima
21 Great Deals out of 682 listings starting at $2,000
Used Toyota Corolla
124 Great Deals out of 1,997 listings starting at $1,995

Content submitted by Users is not endorsed by CarGurus, does not express the opinions of CarGurus, and should not be considered reviewed, screened, or approved by CarGurus. Please refer to CarGurus Terms of Use. Content will be removed if CarGurus becomes aware that it violates our policies.