How do I deal with false ad on your web sight from Kunes Country Ford?

Asked by rgdrakedc Sep 02, 2020 at 12:03 AM about the Cadillac CT5

Question type: General

I purchase a 2018 Cadillac CT5 from Kunes Country Ford 500 miles from where I live because it was listed on your web sight that the vehicle had Adaptive Cruse Control and other safety feature I wanted.  So to day I went to a Cadillac dealer in Jefferson City, MO for oil change that was over due and asked a sales person to show me how to use the adaptive cruse control and park assist.  He informed me that the car did not have those features.  I was shocked and majorly disappointed to say the least.  The ad was false and I was misinformed.  When I arrived at Kunes the car had close to 2000 more miles then they listed in the ad.  I had drove 500 miles so decided to let that issue go.  I found this false ad on your web sight and didn't know I was deceived until today.  What can your company do to assist in this matter?  I have called the sales manager and the call hasn't been returned yet.  I will make my mind up on what to do about this issue after hearing from all parties.  I was a false and deceptive ad by the dealer on your web sight.

1 Answer

F_O_R answered 4 years ago

You can complain but the dealer is going to pull out the sales contract that you signed which probably says that you bought the car as is. Unless you have actual evidence you were deceived you probably will not get anywhere. If it comes down to your word against theirs they have the signed sales contract.

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