Severe problems and poor handling by Porsche. Cayenne S 2008
Hi all,
thought you should know. Below is a copy of 2 emails (of a chain of many) sent to Porsche HQ:
Dear all,
It has been almost 2 months since I first contacted you with my car issues. Until this moment, I have not been contacted by a Porsche HQ representative (besides emails promising me that I will be contacted shortly). I am certain that this negligence and poor service would have not taken place if I was living in the US or Germany!
My car still shows the same symptoms and problems as it has been showing in the last 9 months. The list of repairs below is not of accidental probability. There is a problem with this car and Porsche fails to find it!
I cannot express how frustrated I am with this situation and with your lack of will to resolve the problem. I am even more upset with the fact that this car represents a LIFE HAZARD as it showed that it can switch off the engine during high speed driving and Porsche does not care. (and I refuse to accept any explanation that the cause has been fixed as the same symptoms that were before this incident still exist).
I am certain that if a 3rd party examiner, or even a Porsche employee would drive the car for a few hours, he will notice the problems in this car.
I expect a certified reply or phone contact from Porsche during the upcoming week, with a plan how to detect and solve my car’s problems. If you continue to ignore my repeating requests for assistance, I will have to find a way to make my voice heard and get your attention. I also feel that any Porsche customer and anyone that considers buying a Porsche should know the facts detailed in the email below (and other emails sent to you before) and the poor way of handling by Porsche.
I am sorry things are this way and I am sure every one of you, personally, would have probably been less patient that I am.
Tamir Poleg
+972-544997447
From: Tamir Poleg [mailto:tamir@optimum-inv.com]
Sent: Monday, July 19, 2010 2:54 PM
To: 'contact'
Subject: RE: Your e-mails from 28 June 2010 and 01 July 2010 (5122549)
Dear Sabine and Sonia,
Your email was sent 14 days ago and stated that I will be contacted shortly. I have not received any contact from a Porsche representative!
Last week, I initiated a contact with the local service center and asked that they check the car, for the 15th time (I think). They told me they were contacted by Porsche in Europe and I delivered them the car.
I was notified today that they performed various checks and the car is OK from their point of view.
I have heard this from them each time I came and always there was something wrong afterwards.
How can Porsche claim that a car that went through a series of events, in a 9 months period, that resulted in the following actions is “OK” by Porsche standards?:
1. Replacement of DFI pumps
2. Disassembling of the engine
3. Replacement of fuel sensor
4. Open air filter
5. Replacement of fuel pumps
6. Engine shut down in 130 km/h
Are those common set of failures by Porsche’s standards???
I am confident that very soon another failure will occur (as the last few months taught me) and then again, I will be helpless dealing with the very low technical level of Porsche’s service center and even worse, the extremely poor service level from local Porsche and Porsche headquarters, whom you represent. The level of support and seriousness from Porsche’s side dealing with this case is a disgrace.
I am sorry to sound like that. I do not know many people who would stay as tolerant as I am facing this situation. I do not feel safe driving this car until someone finds the nature of the problem causing all these malfunctions and failures.
Let me assure you: Porsche will be held responsible for the fatal implications that might be caused by the poor handling of technical issues in this car. Learning from the past, it is only a matter of (short) time until the next failure occurs and when it does, let us all pray it will not involve human casualties.
Please accept that as a notification and a warning!
Tamir