2011 Kia Sorento Radio Issue

Asked by Ford627 Sep 06, 2016 at 03:41 PM about the 2011 Kia Sorento SX

Question type: Maintenance & Repair

I have a 2011 Kia Sorento. Everything was working fine until I switched from
radio to CD. Now the volume control is gone. No matter what I do with the
volume knob, the volume stays the same. Of course it's out of warranty and
the extended warranty I have doesn't cover sound components. The
dealership told me to replace it with a new radio (it has navigation and
backup camera as well) would be $6,000! The vehicle isn't eve worth twice
that so why in the world would I pay $6,000 for a new one. They're checking
into a refurbished one, but are still saying it will be between $700-$1000. I
drive a ton of miles, but will rely on my phone for music if they think I'm going
to pay that kind of money out to fix it. Does anyone know if resetting it would
work? I also read on the Optima site that if you hold down the FM/AM and
Map Voice for 10 seconds it will also do a hard reset. Any ideas? Thanks!

3 Answers

535

I ran across your post while reading about other 2011 Sorento problems. There were several suggestions about "resetting" the radio. Look on the front panel of the radio for a small hole (supposed to be near the upper right corner). If you find one, straighten out a paper clip, and while the radio is on, press the button under the hole. The radio should turn off, and then reboot (like a computer). If this works, the settings will need to be reset, but it may fix your problem. Worth a try.

3 people found this helpful.
10

I have a 2011 Sorrento. My radio went out last week. 6/07/2019. We've checked the fuses. I undid the car battery (it made my altenator light stay on for 3 days)Removed the radio, no fuse behind it. Reconnected. Stll nothing. Found a replacement radio but has a GPS where as mine does not. Thank goodness I did not buy it. Kia said it will not work in my car. It requires new harness at $2000 and rewiring engine wires, another $2000. If I replace with original radio, Kia sells for $2700. I am leary if buying a used radio from strangers for fear it would have same issue as mine. Going to a dealer to upgrade will cost me $1500+ to update. Never in my life have I been disappointed in a Kia product or shocjed at tge highway robbery Kia is pulling, untill now. If they know their product is bad, they should do a recall. I know no one who can afford to replace their radios at these prices.

1 people found this helpful.
100

I agree so pissed off about my radio and I can not explain how disappointed I am over the same issue... working one day and next morning went to start the vehicle on and no radio now it goes on and off when it pleases. Ugghh

10 people found this helpful.

Your Answer:

Sorento

Looking for a Used Sorento in your area?

CarGurus has 2,315 nationwide Sorento listings starting at $3,977.

Postal Code:

CarGurus Experts

  • #1
    5240
    Reputation
    2,540
  • #2
    Paul
    Reputation
    1,550
  • #3
    Edel Erum
    Reputation
    1,430
View All

Find great deals from top-rated dealers

Search

Related Models For Sale

Used Kia Sportage
59 Great Deals out of 1,903 listings starting at $4,400
Used Hyundai Santa Fe
59 Great Deals out of 1,594 listings starting at $3,950
Used Toyota Highlander
32 Great Deals out of 737 listings starting at $2,495
Used Ford Explorer
87 Great Deals out of 2,048 listings starting at $2,999
Used Honda Pilot
45 Great Deals out of 1,256 listings starting at $4,495
Used Chevrolet Traverse
35 Great Deals out of 602 listings starting at $3,995
Used Toyota RAV4
100 Great Deals out of 2,089 listings starting at $3,888
Used Hyundai Tucson
95 Great Deals out of 2,220 listings starting at $3,990
Used Jeep Grand Cherokee
122 Great Deals out of 3,221 listings starting at $4,995
Used Honda CR-V
99 Great Deals out of 3,843 listings starting at $1,795
Used Nissan Pathfinder
39 Great Deals out of 1,370 listings starting at $3,995
Used GMC Acadia
18 Great Deals out of 662 listings starting at $3,949

Content submitted by Users is not endorsed by CarGurus, does not express the opinions of CarGurus, and should not be considered reviewed, screened, or approved by CarGurus. Please refer to CarGurus Terms of Use. Content will be removed if CarGurus becomes aware that it violates our policies.