Uconnect update has failed. How can I get FCA to replace at their expense?
Asked by Larry Jun 28, 2020 at 11:33 AM about the 2014 Jeep Grand Cherokee Limited 4WD
Question type: Maintenance & Repair
I have a 2014 Jeep Grand
Cherokee Ecodiesel. How can I
get FCA to cover a new radio? The
Uconnect update has failed!! I
know shocking! Now it is stuck in
a loop to insert usb and attempt
to update. Killed my battery and
now have it on a battery tender.
We haven't driven it in over 8
days. Dealership says $250 to do
the update and if it fails another
$1,000 for a new radio!! The radio
worked fine until we had it
serviced for the diesel emission
update. Now this!!??
7 Answers
take your battery cables off and hold the pos and neg cable together for 30 seconds and then get back
Saturday I noticed the battery was fully charged. I decided to move the Jeep and the Uconnect prompted to insert the USB. So I did and the update finally went through. It's been 3 days and the radio, bluetooth and infotainment/uconnect system is now working. It has the correct version on the display. Not sure how or what was different? But I did get an email about an Uconnect update for the Nav system at a cost or $99 for the Jeep and my Ram. Coincidence??
