My dashboard, speedometer and radio quit working.

Asked by Hans494 Mar 23, 2018 at 09:30 PM about the 2014 Ford Explorer XLT 4WD

Question type: Maintenance & Repair

My dashboard, speedometer and radio quit working. If I try
to turn on the radio it turns on briefly but then says "battery
saving mode" and turns off. I checked fuses with no luck.
I'm stumped.

4 Answers
103,215

KenF answered 6 years ago

Have the battery and alternator tested. These cars have a battery management system on them that get squirrely when operating under voltage, which can occur with a failing alternator.

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Hans494 answered 6 years ago

I disconnected the battery for a while and it worked. However, I took it for a ride and it turned off briefly but came back on. I'll get the battery and alternator checked tomorrow. Thanks for you quick reply!

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20

alejandro answered 5 years ago

same issue, 2016 ford Explorer XLT. The only possible solution I have found is connecting a Bluetooth OBD II adapter. I don't know why but when I connect it, everything works but if I disconnect it, nothing works again. It seems there is a short circuit in the data link port under the steering column. Hope this helps.

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Mike_209 answered 4 years ago

I had the same issue but got it fixed even the dealer couldn’t find what was wrong because all of their diagnostic tools showed everything was ok

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