Can a car fix last seven weeks?

Asked by GuruNDRWC Oct 10, 2019 at 08:43 AM about the 2014 Porsche Cayenne S AWD

Question type: Maintenance & Repair

Bought a used Porsche Cayenne S at the Jim Ellis Audi Marietta dealership.
The next morning the middle console (navigation, GPS, radio) shut down.
I asked them if they sold me a lemon and they assured it's not the case, the sales associate offered to drive to my place the next day with a loaner car which I will drive until they fix the problem. This was on a Friday and I didn't want the guy spending his Saturday with this, since my place is about two hours drive from the dealership. I said I will drive there on Monday, so I took a vacation day and did just that. I got the loaner car and left the Cayenne.
It was seven (7) weeks ago.
I inquired a number of times and they were always nice when talked to me but more often than not they didn't respond to my emails, texts etc.
I got some updates that the part is expensive and they have to order it and all.
I'm sympathetic to them in general but seven weeks looks an awful lot of time to fix an issue and the problem comes down to the fact that the person who did the checkups on the car before selling it, didn't do a great job at all...
Buying a used car there most likely not a great idea either.

4 Answers

GuruNDRWC answered 5 years ago

I never doubted they treat me well, as I said they're always nice when I talk to them. What I'm questioning here is the duration of the fix. Please try this: you take your car to a shop. It's there for two weeks. You're getting a little antsy, two weeks for a fix? You would be baffled to say the least, I'm 100% sure about that. Now try two MONTHS mate, TWO MONTHS! Part takes long to order? I went on a Porsche parts web site and could have ordered the part I've been told is needed, IN TWO DAYS! So, yes, they are nice folks. But if you say this is normal, and you would be completely okay for having your vehicle at a shop for two moths, then you're part of the problem mate

Mark helpful

Tom answered 5 years ago

Got update yesterday, seems it will be done by tomorrow and also, they promised to throw in a fix for a pre-existed issue worth about a thousand dollars, for no charge, to compensate for the wait. I'm back on team Audi Marietta, faith in humanity restored

Mark helpful

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