Dealership did not honor the Car Guru listing that I had printed and brought with me (after a 90 minute drive) to the dealership, The listing included the VIN, the color, the number of miles, an accurate description of the color, model, year, features, etc.... The car was there at the dealer, and I loved it. But then the dealership pulled a bait and switch on me. They said that CarGuru was an awful website, and that the price that was listed was incorrect. It was supposed to be $1,500 higher. Is that fraud? Is there anything I can do?

Asked by Elizabeth Nov 13, 2017 at 10:08 AM about the 2014 Toyota Highlander Limited Platinum AWD

Question type: Shopping & Pricing

Ourisman Chantilly Toyota

5 Answers

103,035

It's false advertising, and crooked car dealership do this everywhere, not just on Car Gurus. Google "car dealer false advertising" and look at how people fight back against it. (Can You Sue Dealerships for False Advertising? https://blog.consumeractionlawgroup.com/can-you-sue-the-dealership-for-false-advertising/ - note this link is to a law firm). You can also go to your states attorney general web site and file a complaint, or talk to any consumer agency or a lawyer and file a suit, although you'll need proof of the price discrepancy.

2 people found this helpful.
103,035

FTC curbs auto dealers’ deceptive advertising: https://www.consumer.ftc.gov/blog/2015/06/ftc-curbs-auto-dealers-deceptive-advertising

2 people found this helpful.
22,185

Walk away. Never but from that dealer and tell everyone you know about it. It is not worth the trouble trying to fight the dealer on something like this. Last year, I did the same thing, had a printout of a price on a Grand Cherokee. In fine print there were restrictions and said that 'all available incentives' were applied to the price. Somehow, I did not qualify for all of them.

2 people found this helpful.
158,925

I agree with the car dealer. This is an awful website. No doubt about it. I would move on to another vehicle if I were you.

2 people found this helpful.

Your Answer:

Highlander

Looking for a Used Highlander in your area?

CarGurus has 718 nationwide Highlander listings starting at $2,495.

Postal Code:

CarGurus Experts

  • #1
    Wendy Tucker
    Reputation
    6,460
  • #2
    Stillsearching
    Reputation
    3,680
  • #3
    SIdd
    Reputation
    3,100
View All

Find great deals from top-rated dealers

Search

Related Models For Sale

Used Honda Pilot
47 Great Deals out of 1,226 listings starting at $2,133
Used Toyota RAV4
91 Great Deals out of 2,055 listings starting at $3,499
Used Toyota 4Runner
13 Great Deals out of 337 listings starting at $9,900
Used Toyota Highlander Hybrid
24 Great Deals out of 243 listings starting at $11,550
Used Honda CR-V
90 Great Deals out of 3,817 listings starting at $1,995
Used Lexus RX
37 Great Deals out of 924 listings starting at $5,495
Used Toyota Sienna
38 Great Deals out of 716 listings starting at $3,900
Used Acura MDX
29 Great Deals out of 759 listings starting at $5,800
Used Toyota Camry
49 Great Deals out of 940 listings starting at $2,212
Used Toyota Sequoia
4 Great Deals out of 72 listings starting at $16,489
Used Toyota Tacoma
54 Great Deals out of 1,033 listings starting at $8,708
Used Ford Explorer
81 Great Deals out of 2,024 listings starting at $2,999
Used Toyota Tundra
47 Great Deals out of 1,145 listings starting at $5,999
Used Lexus GX
4 Great Deals out of 51 listings starting at $6,995

Content submitted by Users is not endorsed by CarGurus, does not express the opinions of CarGurus, and should not be considered reviewed, screened, or approved by CarGurus. Please refer to CarGurus Terms of Use. Content will be removed if CarGurus becomes aware that it violates our policies.