I saw last night a car advertised on the site and requested to be contacted by the dealer. Once I spoke with the dealer they increased the price on me and would not even remove their docking fee. Their excuse; we under priced the car, is this an allowable practice? Can anything be done about this?
Good Afternoon:
I had an issue with one of your advertising dealers today. Last night I request
to be contacted by one of the dealers sales rep. Please see below
confirmation email from your website. Today I get contacted by one of the
reps and gave me a price of the car which was $698 dollars higher. Instead
of the price being $24,979 the price provided was $25,677. Their excuse
was that the fill that they had under price the car at market value. I agreed to
the $25,677 without any fees and requested payment estimate quote. In the
payment estimate quote they gave me an additional fee of $250 for docking
fee. I requested that they deduct the $250 from the new $25,677 price and
they told me that they could not do anything about, and that if I changed my
mind to call them back. This is unacceptable an unfair, the dealer
completely place a bait price on your website and would not even honor the
a small reduction of $250 dollars after that. I would appreciate it if you could
help me out with this situation, thank you. I've attached the quote they
provided.