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Our advice: take your business elsewhere. We purchased a Cadillac SRX
from Auto Critics (Pompano Beach) in December 2018. The day we called
the dealer, we worked with the salesperson Paul who assured us that he had
checked everything out on the vehicle, and that everything was in good
working order. We were very insistent that everything be in good working
order, or that we be made aware of any issue, because we lived over 900
miles away and could not inspect the car without spending significant money
and time to inspect the vehicle. He said he understood and bragged about
the “awesome” condition of the car. We agreed on a sale price, placed a
$1000 deposit, and purchased non-refundable airline tickets to fly down and
buy the car the following week. The next day Paul called us to tell us that a
hood strut and tire pressure monitor were not in working order, and we
argued about who should pay for it. He assured us that those were the only
items that were non-functioning. Several days later, the afternoon before we
left to fly down to pick-up the car, Paul called and asked if we were going to
pay for the hood strut and TPM, and he assured us again that everything
else was in good working order. When we picked up the vehicle, Paul
attempted to rush the signing of the papers since it was at the end of the day.
We took his word that everything was in good working order after he drove
us from the airport. We settled on us paying for the parts on the hood strut
and TPM, and he covered the labor cost. After we got home, we had a state
required inspection for our sticker and found that the hood strut and TPM
had not been installed, and we had 5 items repaired (some in order to pass
inspection) costing about $1350. There are three items we have not repaired
at an estimated cost of $500. We contacted the owner Mr. Depaci who has
done nothing, not even the courtesy to return any response to our certified
letter. Based on our experience, Auto Critic is untrustworthy, to the point of
boldface cheating (charging for parts and labor for work not performed).
There is no good reason to do business with them, for any reason. The
owner has no concern about deceitful and unethical behavior in his business.