Why did CarGurus cover up the fact that the dealer had bad reputation?

Asked by GuruVHWXP Nov 13, 2020 at 12:53 PM about the 2017 Nissan LEAF SL

Question type: General

I only wish I had not relied on CarGurus' reviews before I purchased from a very dishonest dealer.  The Yelp reviews were accurate.   Gurus covered up the fact that Tim Dahle Nissan of Bountiful  Utah  had a horrible reputation for fraud.  One Yelp review after another describes what happened to me: Swindled out of several thousand dollars by deceit.  Wish I had read the Yelp reviews first.  I feel deceived/taken by CarGurus as well.

2 Answers
157,475

James answered 3 years ago

Very sorry to hear about your bad experience! Send your complaint to cargurus customer service at user_support@cargurus.com. Jim

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F_O_R answered 3 years ago

Reviews are by customers, not CG's. Your beef is with the guys who had a good experience. If there was actual fraud (almost no one here knows what fraud is) take it up with the local DA.

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