Display screen/ radio will not turn on
What would cause this to happen and how do I get
it fixed?
Check your fuse box.
Take it back to the dealer. Probably bad APIM
At the same time hold the power button on the radio and the right arrow which is directly underneath the screen for about 10 seconds, and that should reboot your system. If that doesn't reboot the system then you would want to call for to schedule an appointment.
Holding down the power button and right arrow worked for me, but it was like 15 seconds
Holding down the power button and the right arrow did the trick! Thanks so much
Where’s the right arrow? My screen doesn’t display at all.
Never mind, I figured it out. It’s too early in the morning for me lol
My 2015 ford fusion 4in no touch screen went totally white on me but radio still plays and sync is still working someone please help
This also worked for me 19 f250
I have same problem with my 2011 fusion Radio was told by dealer to go by New after market radio so I did and Same thing NO RADIO!!! Called FORD IN DEARBORN MI. was on phone with them after they had to make sure car was Mine!!!! They told me to bring it back to dealer and they could TRY and help them on the phone to fix it and that I WAS THE ONLY PERSON TO EVER CALL ABOUT RADIO PROBLEM!!! I told the Guy I find that hard to believe and if you Pay for my car to get fixed I will bring it in He said he could not do that!! I told him BYE I WILL NEVER BY A FORD AGAIN
Thanks it worked on a 2019 fusion
was told display unit needs to be replaced don't know the cost yet but covered under extended warranty.
Power button and right seek button worked!!!!!
I have a 2010 Ford edge radio light comes in an goes out I need help
Worked on my 2013 focus ST
Power button & right arrow worked for my 2016 expedition
Will this work for 2010 ford fusion
Brilliant thanks. Worked perfectly on my 2019 transit.
My 2013 edge radio is working but the screen is blank, help?!
My car is on but the center screen does not even turn on. I can’t listen to music, radio, or even search through the infotainment system. any comments?
So I just went back to my car a few hours later and everything was fine. I'm thinking it has something to do with the battery life? It happened briefly before and I ended up needing a new battery a few weeks later.
For about two months now my 2010 Ford Fusion hybrid screen has been going off and on, but it was only about 2 weeks ago it went totally black and hasn’t turned on until just yesterday for about 3 seconds... the radio and everything else works great, but I just couldn't see what I was doing. so what we did was unhooked the battery and let it sit for overnight, the next morning when we hooked it back in, the radio screen was in perfect order! All it needed was a reset, but before we did the reset we had to make sure the radio still had some “brain power,” which is why we did it the night of when the screen turned on for 3 seconds! If this had not worked, it would’ve cost almost $600 to replace....
Power and then right arrow worked on 2019 Escape. Thanks!
I tried the power button and the right arrow and still have a blank screen except for the time the temperature and the date. Any other suggestions.? I also changed the fuses for the radio.
Following for a Ford Focus 2014 hatchback
power button and right arrow did not work for my 2012 ford focus :( Black Screen of DEATH. Ive even tried to change the fuse with no luck. any other suggestions?
My focus 2014 electric screen suddenly showing Sync and doesn’t turn on . All other things like AC is perfectly working and i cant turn off the music while it last working for a while after turn off the car. Any idea guys
try to unplug the battery cable for 12 hours or more, its work with me until updating the software its damaged the whole system
We have a 2014 Fusion Hybrid. Today the backlight where all the buttons for the a/c, heat, defroster went out. The screen where you see the radio, temperatures, stopped working, too. I had difficulty setting the temperatures because it says 00. How do I fix that? And where is the power button? We have a key to start the car....?
Held right arrow button and the power button for 10 seconds on my 2019 Escape worked perfectly thanks!!
As I mentioned, we have a 2014 model. We still have a regular key, not a power button to start the car. The car is fine now. I must've hit something by accident that the dial was way off... I did a few things and it's all good.
I have a 2014 ford fusion se when my battery died it sp did my screen on my radio. Still plays music but screen does not come in. This is way too common with ford. My best friend had a fusion same thing took it to the dealership they wanted 3 grand and she just traded hers in
Radio just constantly saying audio off and when I press the power button nothing happens it stays off like what could this be. I have a 2013 Ford Taurus
Undue battery cable for 5 minutes then reconnect. Worked for me.The power and right arrow did nothing for me. 2013 titanium
Yesss I did that and it started back working
Holding down the power button and right arrow for 15 seconds and then waiting a few more worked, thank you so much, saved me a trip to the dealer!
Worked on 2019 Explorer
Worked on 2018 Fiesta too!
I held down the right arrow and power button and all did was run a speaker test.
Same this is happening( my radio won’t turn on) but with a 07 focus st with the touch screen I don’t have a right seek button how do I fix this problem
Thank you. Yes, the on/off button and the Right button simultaneously for 10 seconds worked for me on my Focus Active 2019.
The door to connect to the electric power is frozen and I can't connect it! temperatures are about -10. Any suggestions?
I am having the same issue! 2018 Ford explorer. Tried the volume arrow and worked the first few times....now nothing works! No reverse camera and no radio! The truck is brand new, I have only had it for 2 years, bought it straight from the dealer....this is so frustrating, I have found a lot of people having an issue with this, I am surprised there has not been a recall!
My 2011 ford fiesta se display lights wont turn off! I have to disconnect the battery to make sure that I dont need a jump start when I stop the car.. Anyone have this problem and know a solution?? I can turn the radio off using the power button but the display still won't go off! I removed the fuse and the same fuse controls the heat and air!
i have a 2009 ford focus and cant seem to get the ford focus off my radio dashboard and wont turn on
2015 Transit connect no menu or radio.... just time date... Held the on and right arrow for 10 seconds ,, as suggested .. seems to have worked Thanks
I have a 2020 Ford Ecosport having the same issue as everyone else. Tried the power button and right arrow button and that worked.
Screen was black and unresponsive when I started my 2013 Fusion SE 2.0T today. This has never happened before. The power + right arrow trick didn't work so I unhooked cable to positive battery terminal for 10 minutes then reconnected. Screen came back on normally after that.
Radio and all audio works fine but my screen stays black thank God i remembered how connect the Bluetooth by memory. Help
Power button and right arrow did the trick. It rebooted the system.
Power and right arrow worked for me...the first time. I had to turn the automatic lights off and then do it. Don’t ask why!?! It’s now off again. The power and arrow aren’t working.
2013 Fusion. No radio, all other functions on screen working. I tried the on button/fast forward reset - did not work. Removed radio fuse (most awkward place possible for the fuse panel), contacts were tarnished, polished them up and put fuse back in. Radio is now working.
I turned the 2015 Ford Focus car on and the SYNC screen suddenly went black, no back up camera... after the car was off, he turned it back on and held the power button and right arrow underneath the screen and it worked!!! The SYNC rebooted/updated. Unbelievable. I hope it keeps working. Thanks for the advise!!!
Worked on 2019 fusion Hybrid but car had to be fully on, not in axillary mode.
2018 Ford Fusion SE with SE TECH/SYNC 3 Package Purchase date (Bought new): 11/4/2018 Todays date: 12/8/2020 Ownership time: 2 years, 1 month I'm also having issues with the black screen. The first time or two that it happened, I was able to reset the radio using the power button and right arrow button. Unfortunately, no matter how many times I seem to try and reset it now, it won't work. I do get the Ford logo and it appears to attempt to boot but it just gets hung-up. Additionally, if I leave the car for a period of time and then come back, it will sometimes work (just upon normal start-up). The issue is becoming more frequent now though. I did recently have the extended range remote start system installed (part numbers included below). I'm wondering if this is part of the issue. While I have had to reset the radio a couple of times in the 2 years that I've owned the car prior to installing the remote start, now that I have the remote start installed, the issue seems to be way more persistent and harder to resolve. - JS7Z-15603-A (Remote Start Ultra-Long Range Extender Antenna) - JS7Z-15K601-B (2-Button Remote Start System - Long Range w/ Confirmation) - KN1Z-19A361-A (Vehicle Security System - Ford Perimeter Plus) I will be contacting my dealership today. Honestly, they struggled to get the remote start installed when I initially had the work done (they charged me for the extended range system, failed to give me the extended range remote, and then after getting me the remote, struggled to get it programmed), so I'm worried they won't be able to do much for me. I'm hoping to find out if anyone else has noticed these black screen/infotainment issues after getting remote start installed. Best, Carlsow Please note, I know the dash says "Audio Off." Pushing the radio power button does not turn it on.
Power and right button worked on my 2020 Ford EcoSport and I have one had for 60 days! Calling dealership
The power and seek button worked on my 2016 Fusion! But I had to hold it for at least 15 seconds and there was a delay before it turned back on (a min or so).
C-max 2016 auto diesel the screen is black I've tried so many times power and right arrow it didn't worked it n the radio won't turn off unless volume down only one channel available so plz any idea. Thnks
I got it to reboot another way that fixed it. Pushing the buttons as suggested did not work. I disconnected the battery, turned the start key to drain any capacitors etc. Rehooked up the battery and the system rebooted.
2018 Ford Transit Connect Problem: (Following the battery dying and getting jumped) The radio did not play music, the media console did not backlight its buttons, and the media screen remained blank except for date time and temp. Some have suggested this phenomenon is like the radio getting stuck in low-power mode. What did NOT work for us: Holding power/right buttons and the power/skip buttons did not restart the radio. We considered trying the disconnect-the-battery option but geez did that battery look difficult to get to! What DID work for us: Taking out the fuse for the audio and then putting it back in. In our model, it was fuse #79 in the passenger fuse box underneath the glove box. Car off, fuse out, fuse back in, car on. What a relief to see that audio panel light up again!
The power and right arrow unfortunately hasn’t worked on my 2004 Fusion. It was working fine until it went into the garage and a fuse was changed for something else. Now the audio system lights up but there is nothing on the screen, so I know power is getting to it. Any advice gratefully received.
The power and right arrow button combination has worked for me.
