2019 Totota Rav4 Hybrid brakes squealing

Asked by GuruPBJFV Jan 19, 2020 at 01:08 PM about the 2019 Toyota RAV4 Hybrid XSE AWD

Question type: Maintenance & Repair

My 2019 Rav4 Hybrid brakes squeal very loudly for low speed slowing and
stopping.  It is extremely loud, with people I'm on phone with asking what's
that noise.  Dealer says it's normal that brakes get rust after sitting a bit and it
just needs to wear off.  However the squeal doesn't follow this pattern.  It does
it during any conditions, may start right away or it can start after I've been
driving a few miles already.  It's so loud I'm ready to trade car in under 5,000
miles.  Of course didn't do it at dealer and they say they can't even look at it
without hearing the issue.  Any ideas?

1 Answer

10

My 9 month old 2020 RAV4 Hybrid started making a high pitched whistling sound at 4300 miles. At first it was only when beginning to engage the brake but now it intermittently does it while I’m just driving and not braking. It is getting worse and is very annoying and embarrassing. I went to the dealership - Hoselton in Rochester, NY- and had a terrible experience regarding this. Long story, 6 dealership visits, and many condescending conversations later, they admitted to and put in writing that this issue is coming from the brake booster/master cylinder assembly. They refuse to fix it because they (Dick Clark, Eric Wilkinson, some engineer) said that it is a “normal” hybrid sound that “no one else has complained about.” They also suggested that I trade in my 2020 for a “new” vehicle with them if the sound bothers me. Seriously? it is absurd that I paid 40k plus with extra warranty for a vehicle that didn’t make this sound on the lot and didn’t make it for 7 months, that I’ve driven numerous others that don’t make this horrible sound, and their answer is avoidant and condescending and refusal to do anything to right this. So much for Toyota care and customer service and a dealership that claims they care about their customers. I’m disgusted. I will be escalating this as far as necessary. This is unacceptable. I encourage anyone else with this issue to hold their dealership and Toyota accountable. This is not ok.

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