How do you deal with dealerships who put inaccurate prices out to the public?

Asked by Dmctruck Apr 18, 2020 at 02:01 AM about the 2020 Toyota Tundra SR5 CrewMax 4WD

Question type: Shopping & Pricing

While looking online Bell Toyota Phoenix for a Tundra Crewmax, I found
such a vehicle on Car Gurus on 4/16/20. It was a 2020 Tundra Crewmax
listed for $42,796. The next day I met the salesman and did a test drive. I
was interested and asked for the starting price. The salesman came back to
tell me the vehicle was listing for over $56,000. I showed him the print off I
made the night before, I showed the salesman the print out pointing out his
offer was more than $10,000 over the price listed on Car Guru. He brought
out his manager, who didn't introduce himself, and said it was a mistake, he
minimized it and said it was a typo, he said it wasn't a bait and switch,
although sure felt like it. Especially when he said they have another Tundra
on the lot that was less expensive.  I tried that out, told them I wouldn't go
over a certain amount.  After waiting on them for a while the price they came
back with was way over what I said my max was.  I found the process
disrespectful, suspicious and untrustworthy.   Take a look at the definition of
bait and switch, it sounds a lot like what happened to me.  They ,made no
attempt to make it right, they just wanted me off the lot.

2 Answers

I always double check the price and details on the dealer website.

1 people found this helpful.
41,240

Read the terms of use that can be found on this site, it will say that Cargurus is not responsible for typos and what the dealerships post on the ads.

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