I printed and followed the software instructions and it didn't update. I took it to the local
dealer and showed him the instructions. For some reason he took pity on me and also
tried following the instructions. He couldn't get it updated so he asked one of the
mechanics in the back to try updating it. They have direct access to the latest version and
they were able to get it updated. They didn't charge me which is a miracle because
updating the STARLINK software really isn't one of the services they perform. I was a
returning customer so maybe that's why they helped????