Concessionnaires Toyota à proximité (Ottawa, ON, CA)

I was very impressed with my customer service that I received from this dealership. My personal Rep was outstanding and addressed all my questions and needs Immediately. The quick responses and professionalism makes this company a 5 star in my expressions. I would recommend them to anyone who values being treated as a number one top priority customer. Thank you for your great service.

Excellent

answered all questions promptly

I had a very bad experience with this dealer. I was at the dealership two days ago to check out this Toyota Camry, but not satisfied with the offer. Then I went down again today to talk to the manager to see if he could give me a break in price. I was insulted and humiliated by the sales person including the manager. They told not to waste their time by asking for a break in price. I asked to lower the price because my wife was in car accident and our car was a total loss and I didn't have exactly their asking price. As a customer, I have the right to negotiate the asking price. They were trying to take advantage of my situation and told me that maybe this car is not for me because I couldn't afford it. I almost cried and told the manager AJ that I was offended and disappointed by the way they treated me. They had no remorse. Very bad experience. I strongly believe that I was discriminated because of my color. I have recorded the conversation.

Very respectful and straightforward

They communicated promptly. Would deal with them in future.

Vincent was very patient and helpful on the phone. He talked me through how to navigate the dealer's site and view the Carfax report. Unfortunately, the car sold before I got to see it.

Sales rep (Jonathan) was attentive to my questions, very personable. Took video of the vehicle as photos were not yet posted. Scheduled a test drive, showed me all the vehicle’a features. Easy negotiations. No hidden fees and o pressure to purchase extended warranties or rust proofing. Well worth the drive from Ottawa!