Why doesn't key unlock or lock door?

Asked by Lynzonee Jan 26, 2013 at 05:26 PM about the 1999 Volkswagen Jetta

Question type: Maintenance & Repair

I have a 1999 VW Jetta, the alarm fob does not work, so I manually open the driver's side door, since that is the only door with a keyhole. Today, I went to unlock the door, the key turns freely, but door does not lock or unlock. There isn't any resistance when I turn the key. Do I need to replace cylinder or complete lock. Also, my trunk will not unlock, I took it to my mechanic a few weeks ago and he fixed it, but now it no longer unlocks; the trunk lock has a lever in the car and that doesn't work either. When I turn the key in the trunk, I hear the mechanism but nothing happens. Any suggestions?

4 Answers

450

1st, sue. also, locksmith to jimmy door open. remove door panel, reattach linkage

5 people found this helpful.
3,375

other than suing... i'd just take it back to the mechanic and ask them to fix it properly, if they decline tell them you will bring it up with AAA if he doesn't.

1 people found this helpful.
50

My 2013 GLI did that and they could not give me a reason why they just fixed it at the dealership. But now I am having more trouble with the lock 4 months later....

2 people found this helpful.

Your Answer:

Jetta

Looking for a Used Jetta in your area?

CarGurus has 1,817 nationwide Jetta listings starting at $1,295.

Postal Code:

CarGurus Experts

  • #1
    Deathjam4
    Reputation
    12,620
  • #2
    Goodwrench707
    Reputation
    5,410
  • #3
    o_jayne
    Reputation
    2,680
View All

Find great deals from top-rated dealers

Search

Related Models For Sale

Used Volkswagen Passat
8 Great Deals out of 388 listings starting at $2,999
Used Honda Civic
162 Great Deals out of 3,375 listings starting at $2,230
Used Toyota Camry
51 Great Deals out of 944 listings starting at $2,212
Used Honda Accord
43 Great Deals out of 914 listings starting at $2,799
Used Toyota Corolla
110 Great Deals out of 1,961 listings starting at $1,995
Used Volkswagen Golf
22 Great Deals out of 426 listings starting at $3,991
Used Volkswagen Golf GTI
19 Great Deals out of 547 listings starting at $5,900
Used Hyundai Elantra
159 Great Deals out of 3,178 listings starting at $1,850
Used Nissan Sentra
63 Great Deals out of 1,840 listings starting at $2,495
Used BMW 3 Series
71 Great Deals out of 1,191 listings starting at $1,995
Used Nissan Altima
25 Great Deals out of 673 listings starting at $2,000

Content submitted by Users is not endorsed by CarGurus, does not express the opinions of CarGurus, and should not be considered reviewed, screened, or approved by CarGurus. Please refer to CarGurus Terms of Use. Content will be removed if CarGurus becomes aware that it violates our policies.