2023 Tucson Ultimate Hybrid Hybrid System Failure

Were you towed to the Murray Dealer because it was the closest authorized dealer to your location at the time of the break down? If so, that has no bearing on the repairs and it sounds to me to be Focus is trying to weasel out of a warranty repair. This also sounds to me like the beginning of a Lemon Law claim. So document everything! One of the wonderful things about today's technology is that dealers can easily transfer information, including repair orders and associated documents, to each other. So Focus has no excuse for not working on the vehicle. The real problem is, and this happens a lot with vehicles new or old, is when an intermittent problem can't be duplicated by the dealer's service department. Once you've been towed from the side of the road a few times, and have documented proof of this, you can start pushing for a buyback under The Lemon Law. I'm assuming you bought the vehicle brand new. In the meantime I'd suggest calling or emailing Hyundai Customer Service. Explain what has happened and be sure to tell them that Focus is refusing to work on the vehicle. Good luck to you with this. Jim

We used to drive a car till it rusted out , Then you could drive them to the scrap yard , Today they make over priced junk for the suckers of america

Thank you, James, for the information. I have a case number from Hyundai Customer Service, and I've filed a claim with Transport Canada and CAMVAP. I assume Hyundai would prefer that I sell the vehicle. Murray has informed me they would provide a safety certificate. I visited another dealership to consider another Hyundai and shared the issue of failure; they were not aware of any problems with a vehicle like ours.