2009 Tiguan dealer cleaned intake port on head now have blown motor

Asked by CSYoungArizona Aug 08, 2018 at 01:32 AM about the 2009 Volkswagen Tiguan SEL

Question type: Maintenance & Repair

Took my 2009 Tiguan with 79,085 miles in for a check engine light on for P2015 Intake valve error that was under warranty.  The technician completed the warranty work and advised that we should clean the intake port due to  Carbon build up . I approved the work to be completed.  Technician “performed intake valve/port de-carb before installing new manifold”.  Within week the Tiguan started to hesitate and lose power.  
I had the vehicle towed back to Chapman VW for inspection.  Service Advisor told me “there was a scratch on the top of the #1 piston, no pressure in the cylinder and the o’ring was ruined.  He advised  I’d have to pay $1K to have the engine torn down for inspection to determine if the root cause was the result of their work or other causes.
After speaking to Service Manager, they agreed to tear the engine down for inspection at no cost to me, then advised that the root cause of the failure was due to a broken spring valve /metal fatigue and that my only option was to purchase a new motor for $7.5k.  Service manager stated ""When we perform a carbon clean, the valves are closed, we use a solution and small hand tools, like dental tools. Once the cleaning is complete, we completely assemble, run the engine to ensure good working order, and scan for codes. If everything is in working order, we deliver the vehicle. I invite you to come and look at the disassembled components to get a better idea of the scenario"


I'm not convinced that the technician did not contribute to ruining the engine while attempting to clean the carbon. Hard to imagine a car with 79K miles would have a blown engine from broken valve spring with metal fatigue. Asked for Metallurgical Failure Analysis report and the name of the lab or person that tested the spring to determine metal fatigue?  No testing done, but got this response "The black center of the valve spring was an observation that was made when disassembling. Based on experience, this was our hypothesis, not our final verdict."
I'm also trying to get info on the valve spring manufacture, to reach out to them about the metal fatigue.

Not sure what else to do.  Appreciate any advice.  This is very devastating.

2 Answers

20

some thing happened with my 2009 VW Tiguan with 80,000 miles. I had the carbon cleaned about 6 months ago. With no warning lights and no noticeable oil leak or puddles, the engine blew 2 weeks ago. now it is scrap.

2 people found this helpful.

Your Answer:

Tiguan

Looking for a Used Tiguan in your area?

CarGurus has 2,669 nationwide Tiguan listings starting at $4,934.

Postal Code:

CarGurus Experts

  • #1
    NancyW03
    Reputation
    5,440
  • #2
    Deathjam4
    Reputation
    810
  • #3
    Melodia Stewart
    Reputation
    560
View All

Find great deals from top-rated dealers

Search

Related Models For Sale

Used Honda CR-V
92 Great Deals out of 3,817 listings starting at $1,995
Used Toyota RAV4
88 Great Deals out of 2,026 listings starting at $3,499
Used Volkswagen Touareg
71 listings starting at $7,988
Used Audi Q5
68 Great Deals out of 2,193 listings starting at $5,995
Used Volkswagen Jetta
58 Great Deals out of 1,817 listings starting at $1,295
Used Nissan Rogue
108 Great Deals out of 4,724 listings starting at $3,900
Used Jeep Grand Cherokee
109 Great Deals out of 3,274 listings starting at $4,995
Used Hyundai Tucson
86 Great Deals out of 2,166 listings starting at $3,988
Used Volkswagen Passat
8 Great Deals out of 388 listings starting at $2,999
Used Subaru Forester
19 Great Deals out of 1,005 listings starting at $2,995

Content submitted by Users is not endorsed by CarGurus, does not express the opinions of CarGurus, and should not be considered reviewed, screened, or approved by CarGurus. Please refer to CarGurus Terms of Use. Content will be removed if CarGurus becomes aware that it violates our policies.