2010 Jetta Broken Stereo

140

Asked by seahorse2 Jul 12, 2013 at 11:13 AM about the 2010 Volkswagen Jetta TDI

Question type: Maintenance & Repair

When I turned on my 2010 Jetta TDI yesterday the stereo system did not turn on.  Touch
screen is black and doesn't respond at all.  I have checked the fuse under the hood and
behind the radio, but the neither fuse is blown.  Any advice?  Do I just have to buy an
entire new stereo system.

765 Answers

The numbers are actually very impressive....No recalls..everyone seems happy with the TDI from what I've read for a few minutes~

49 people found this helpful.

an "entire new" stereo system would not be integrated such as the current touch panel is~ take it to the dealership...probably a warranty item~

17 people found this helpful.
1,635

Hello - I have the exact same problem. Did you get it figured it out? My dealer wants $125.00 just to diagnose the problem?!

46 people found this helpful.
1,635

Just for a wrap-up, needs whole new system. Volkswagen will not cover. Re-manufactured $750....ugh.

16 people found this helpful.
1,075

My 2010 TDI RCD-510 stereo just went out two days ago. Both fuses are in tact as well. Any help would be awesome

90 people found this helpful.
1,635

Follow up - Removing my radio today and sending it out to be fixed. Less than $300 with 1 year warranty. Something strange happened the other day though, I accidentally left my lights on and my battery died, I had to jump start the car and the whole stereo system worked for the day! Then just went back to not working. Any idea I what this meant?

84 people found this helpful.

yes...as I have asserted, every time the starter is used...the connection to the frame and motor are "welded" by 300+ amps...what you must do is disconnect the black 1/0 cable that connects to the chassis....take a coarse wirebrush...take it down to metal...also the one that goes to the engine (near the alternator)...this renewed ground will enable the devices driven by the ground up to and beyond the instrument panel~

43 people found this helpful.
1,075

Thanks for the help judge Roy. I'm going to try and find where my ground runs. Or is there an easy way to hook up my stereo to an alt power source?

10 people found this helpful.

...well NO Colin...this is where automakers fall off of the horse~ only one cable (1/0)[wire spec] and only to the frame/chassis...will just take a moment to put it right...this is where you should get reliable ground...from the chassis~ I mean you could "kentucky chuckie" a black wire from the battery...but chances are this will fail...start a fire and be unnecessary~ at the clamp...yes another wire could be inserted into the clamp there...seems like so much trouble when all that is needed is some correction to the current situation~

8 people found this helpful.
1,635

So...to continue my saga. The radio repairman contacted me, it's not the radio. He said the radio is just fine, therefore it must be the amplifier that is in the car, no amplifier in the radio itself.....so I wonder what the dealership was going to sell me for $750? Dropping the car off on Friday to assess the amplifier.

15 people found this helpful.

the last car I owned that had a separate tuner and amplifier was the Isuzu Impulse of 1988....I think that a 2010 should have condensed them into one unit?~~...even so there should be a fuse or two that you could examine...these things don't go bad by themselves, but have to be abused in one way or another~

2 people found this helpful.
140

Update on my stereo: When I took my car to dealership, they confirmed it was not a fuse. It was no longer under warranty (car has 42K miles & >3yrs old). All they said was an internal component in the stereo must have failed. Dealership had a program where they "exchange" the broken stereo (send in the broken one) and replace it with a working one for $600 (which is what I did). My replacement stereo is now supposed to be under warranty for 12months/12K miles. FYI, it took a few weeks for the replacement stereo to come in, during which I went on vacation for 10 days. After not driving car for 10 days my car battery was dead. I had to have my car battery jumped. When the deanship checked to see if I needed a new battery, all the battery tests passed. Thus, my battery is okay, but the broken stereo may have been draining the battery more than normal.

14 people found this helpful.

oooo, our friend parasitic drain...note the date on top of your battery..five years old is too old because it stops accepting a charge 10% per year....makin' the alternator work twice as hard to charge it up...Get a new one with a warranty that "pro-rates" your old battery...sellers Interstate batteries will give you credit towards the purchase of a new one (pops the Engineering VP there)~

5 people found this helpful.
85

I've been going through the same problem for 4 weeks now. I really appreciate the last round of responses and look forward to some additional troubleshooting

8 people found this helpful.
1,075

Thanks for the diagram im going to bench test my stereo today ish.. i hope i dont have to throw down 600

3 people found this helpful.

Yes, the tunes ARE that important....think about ticket prices for goin' to see your favorite band in crowded (get your wallet stolen) type place and if music is to you what it is with a first chair musician you know that cannot live a single day without my tunes...am currently listening to DJ Krush on pandora.com~

4 people found this helpful.

the local U-Pull or pickNpull will probably have acres of the TDI~ you may just spend an afternoon on a one dollar hike...I like to bring my camera to see the glorious former engineering feats....all destined to get parted (totally environmentally responsible)...rather then pony up to pay for the guy's new pool table or to help his kid through college...be sensible, you do not have to go NEW...you know how this all goes together by now and decimating a few wrecks is always a joyous time~

3 people found this helpful.
480

I have a 2010 tdi jetta wagon and the stereo also just went dead. What was the latest? Any new news?

36 people found this helpful.

@npresslywolf, check the "blogs" for recurrence of your failure....and TSB/recalls on this stereo~

7 people found this helpful.
220

this exact thing happened to me: i have a 2010 jetta tdi sportwagon. the stereo "broke" in july. took it in, fuses were fine and dealer said the radio was broken. by oct, the car would not start if left sitting for more than a day. took it in, battery tested fine. but did it again 2 days later. when jumped the radio went on and off so i knew the radio was not broken and i figured it was a parasitic drain. i took it in again, the battery tested fine, the dealer disconnected the radio and the car seemed fine for about a week but now it is not starting even if driven less than 24 hrs ago. what else could this be? what should i do to fix it (the dealer seems clueless after all this.)

14 people found this helpful.
480

Ugh! Thats terrible jdbrica! I have dealt with the situation, but do not recommend my path… even tho my new car repair guys are pretty fair… the radio was deemed dead, so they put in a new one and $425 later it all works, but the stereo is not as nice… I always found our dealer to be USELESS and this is in Mnahattan.

6 people found this helpful.
170

FYI, my 2010 TDI Jetta sport wagon has been diagnosed with the same cause for my battery going dead it not driven at least every 24 hour. My dealer wants $728 for a new radio. I am convinced to buy an aftermarket system which will allow me go incorporate a gps unit. Anybody have any experience with this solution, speak up.

8 people found this helpful.
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i posted earlier...so it turns out that the dealer had a faulty battery tester because i ended up replacing the battery and the problem has gone away. i then said i want my radio hooked up again and working b/c I'm not convinced it really broke (since it went on when we jumped the battery). i also complained again that a radio should not break after 3.5 yrs. the service guy felt that since i only have 23k miles on the car he might be able to make a case for "good will" which they (whoever that is) eventually approved. and now, as i write this, i am at the dealer waiting for my new radio to be installed. if you have low mileage you could try being the squeaky wheel and throw in a few complaints about how this is jetta living up to its reputation, etc…if they did not agree to do this i was going to either get one off ebay (they have the stock vw radios available for a lot less) or go to best buy or some radio place and get one for $200- 300.

5 people found this helpful.
480

Wow this really seems like a 2010 jetta issue-- I wonder what dealer jdbrica has-- our local dealerships, either Manhattan or Apple (Bronx) are not so helpful, and quite disorganized… I think their idea of "good will" would be pretty different! We now have a pretty cheap set up, $450 later. Very sadly surprised with quality of the car.

3 people found this helpful.
170

Since my vw dealer acknowledged my parasitic battery drain was caused by my 2010 Jetta TDI's radio/CD player, and after hearing of this case, I can only conclude that VW got a faulty batch of radios for the 2010s. I see it as an opportunity to change mine out for one that a reputable brand (Kenwood) has a gps included.

4 people found this helpful.
220

the dealer is downtown los angeles. when i picked the car up my service advisor said he had another 2010 jetta in with a broken radio but since that car had a lot of miles on it, he could not make the case for "good will". i think i got lucky. it does seem like this is a 2010 problem. i wonder how long this new radio will last...

3 people found this helpful.
95

My radio just "broke" in my 2010 SE Jetta, as well. I've had the mechanic and the dealership look at it, and they can't find any fixable errors. The dealership quoted me $490 for a replacement, which includes a 12k/12 month warranty. But I'm concerned this will happen again- does anyone know if VW has updated their stock radios to eliminate this problem? Has anyone gone the aftermarket route? I've found some touchscreen/bluetooth/cd/dvd stereos for $250+ at Best Buy, and they estimtated $240 for parts and labor. But I know nothing about their quality or warranties either. Anyone have any ideas?

8 people found this helpful.
170

I had the same problem with my 2010 Jetta sportwagon TDI except the radio still works fine, but it drains the battery, My dealer quoted $728 for a replacement installed. From the look on their faces in Service, it appears they have has to deal with this issue a number of times. They recommended an after-market replacement radio place they trust. It seems reasonable to assume VW got a bad batch of radios. Draw your own conclusions.

2 people found this helpful.

the VW beetle AM radio was "hot" all the time....could be left on very easily....the COLD war was going on at the time and we needed to hear the "emergency broadcast system" so we could tell when to hide under the desks~ ...still I think it's important for the passenger to listen to the radio while the driver is off at the bank or store~...thankfully I can still listen to the baseball game while the wife is in the store with the MINI will allow if you press the 'on' button twice~ this is a keen feature and should not be a parasitic drain~

4 people found this helpful.
110

I am having the same problem with my radio in my 2010 VW Jetta TDI. While driving one day it just "popped" and shut off. Have checked fuses, they appear good. All within a few weeks I have also had the following: Rear driver side door latch failure, horn fuse blown, glow plug light and check engine light came on. Also have replaced fan switch twice.....is it possible all of this is related to the bad ground? I have read about the electrical issues on several sites - I may just have bad luck! It is a commuter car, so I have 130,000 on it, but always have my maintenance done on time. Dealer said about 1500-1800 to replace radio, recommended aftermarket radio but really hate to do that. It has affected the Bluetooth capability and everything in my car, just feel like it shouldn't be so costly after only 3 yrs. Thanks in advance for any info you can provide.

11 people found this helpful.

...yes, with the cooler weather and road salt, am going to say the Black Battery cable as it attaches to the ground/chassis has become "brown" and needs to be refreshed with a wirebrush...undo the bolt clean the lug by holding it with a pliers and the ground spot where it attaches~ put them back with a fresh battery and will have no more problems~

3 people found this helpful.
50

Hey Judge Roy - same issue here. 2010 Jetta TDI radio popped and died the other day. Called two area dealers - one said he never heard of it as a known problem the other said I was the second call today with it. Should I suggest that they try cleaning the grounds first? Could that really be the sole problem? If I replace the radio will it just happen again in a year or two? Thanks

5 people found this helpful.

Yes....jettajoe...no one ever complained because the chassis ground was TOO full of ground potential...in other words..."it coudn't hwoit"~

6 people found this helpful.
40

My problem is even more weird. After dead battery i jump started the car and only cd player doesnt work. The radio, media, aux everything works. Bud cd player doesnt. Plus the indicator lights on shifter dont work. And i dont have DTL anymore. The low beam is constantly on. I have 2012 vw passat. 2.5 se. I cant figure out whats wrong because all fuses are good. And battery drains every 4-5 weeks

4 people found this helpful.

sounds like an over-voltage condition was presented to the electrical system...higher voltage SURGE from the jumpstart....I can see how this might happen...all I can suggest is NOTE the defective/burnt out parts and replace them one at a time~

2 people found this helpful.
170

With all the radio/stereo failures we've been hearing about on this blog coupled with my own experience of having to jumpstart my 2010 Jetta, due to the parasitic leakage, a lot of times and never suffering any problems from a surge, I find it difficult to believe that jumpstarting is the culprit here.

3 people found this helpful.

in an insufficient chassis ground situation the extra power has to go somewhere....that's why we need to clean our chassis ground to battery connection...'tis "main street" for the electrical department~

2 people found this helpful.
60

Having the same stereo issue. turned the car on one day, and stereo and lights around will not turn on, nothing. a few times, it flashed for a moment while driving, otherwise nothing. Dealer has never heard of and has no advice other than to look at it. Very frustrated, have not set anything up yet. fuses and everything seem fine.

3 people found this helpful.
140

Well well well, I share your frustration... I have a 2011 jetta 2.5 SE and just the other day I turned on my car and I heard a pop and the whole stereo system went. Everything else in the car is working heat, heated seats, etc but no power to the radio. I checked all my fuses and they were fine, I brought my car to a mechanic and on first glance he couldn't find anything wrong either but he said he needs more time to look at it and for me to bring it back before I buy an aftermarket stereo and put it in. I haven't had any problems with the battery or had to jump start it. My car is no longer under warranty. I'm worried that once I buy a new stereo and install it, it's going to crap out on me again if I don't get to the bottom of this. Has anyone had luck getting their stereo to work again after cleaning the chassis from ground up? PLEASE suggestions needed. I'm not trying to dump any more money into this car.

14 people found this helpful.
150

I also have a 2011 jetta tdi and MIT radio just died last nite. Prior to its demise I had a noise coming from the dash like a solenoid clicking nonstop or like a cd trying to load. The dealer told me it was my recirc motor. I tried to tell them that it made the noise even with the car off but they insisted it was the recirc motor. Now that my stereo is dead the noise is gone. Has anyone else heard this noise prior to your radio dieing. I am losing my faith in vw. I also had a routan and after 3 months and $7000 they still could not fix it. I unloaded it and went back to a ford and am about ready to do the same with this jetta.

6 people found this helpful.
170

I've had the same identical symptoms as Mauzymb-- a 1 second interval popping sound coming out of the speakers, radio LCD blank, even with ignition turned off. removed radio/navigation fuse underhood and it stopped. fuse replaced, no noise, but no radio either. I dont know what a "recirc motor" is but I doubt it is related to the radio fuse...

3 people found this helpful.
60

Cleaned main battery to ground. Still have no luck. Radio will still turn on for a few minutes in very cold weather, then will turn off and had the popping noise happen a couple times too. Not sure if my problem is the actual radio when it works great when it decides to turn on. I still have not contacted the dealer about looking at the vehicle since they say they have never heard of this.

3 people found this helpful.
170

message to judge_roy: it might help if we had a wiring diagram for the stereo, particularly the power system. do you have wiring diagrams? I'm thinking there may be a circuit that unpowers the stereo during engine start, possibly a relay. That circuit might be defective..

2 people found this helpful.
60

I have a 2010 Jetta TDI and the radio sound just stopped working a couple of days ago. Radio was still on and screen active, but no sound. Dealer fixed it for free. There is a TSB 91-13-19 to update the software. All is working well now.

6 people found this helpful.
345

Add one more person to the list of dead radios in my 2010 Jetta TDI. No pop that we heard - just stopped working, no lights, no sound, no bluetooth. Checked the fuse location under the hood and there was no fuse in that socket location (manual must have an error). I tried putting a fuse into that socket just in case (#18) with no luck. Inspected all of the fuses that are in the box and all are fine. I will attempt to get into dash and check the fuse on back of radio. Dealer wants $99 just to look at it and then $350-650 for a refurbished radio. They said they can't give me an exact price until they take it apart and verify the model number on the back of the radio because there were 7 or 8 different models of radio possible from at least three different OEMs (does this sound reasonable - seems like a dubious statement to me?)

1 people found this helpful.
150

Sounds bout right. I had researched mine and found exactly what i needed without pulling the deck and they still refused to order what i wanted till i got the numbers. It is very easy to remove and get the numbers. Now they tell me i have to give them my old one which i don't understand. Im not happy bout this whole situation and compounded with my experiences over last summer with my wife's vw i am sure i will not own another vw.

30

I also had the pop sound in speakers and radio went dead, fuses are ok. Any final answer on the cause of this problem?

1 people found this helpful.
1,635

Not really. I ended up buying a new system and having it installed. It was much cheaper than what the dealer was quoting.

2 people found this helpful.
90

2010 VW Jetta Sportwagen TDI... Dead Battery -> Replaced Battery -> Sound System Failure... This problem is occuring so much it should be a recall...

9 people found this helpful.
20

This just happened to me this weekend with my 2010 Jetta Sportwagen TDI. I agree it should be recalled. The radio worked fine on the way home. Got into the car an hour later and nothing worked on the radio system. Went to dealership to figure it out. They charged me $112 to let me know the radio is dead and needed to be replaced at another $575 for just the radio, not including installation. They recommended buying one at Best Buy, but its not like they are much cheaper. I ended up buying a basic radio for $120 from them. After installation, the radio, and paying VW I am out $400+ today and ended up with a cheaper radio I don't even like. Not happy.

2 people found this helpful.
480

That is almost exactly what happened with me. Now I have a cheap radio which doesn't communicate with the car so well. My car had less than 20K miles on it... so not happy either!

3 people found this helpful.
150

I got my new radio and after complaining about the poor diagnostic skills they installed and coded it for free. The replacement radio is the same model they put in the 2012. They said it supercedes the model i had and that my old radio model is no longer available. Gee i cant imagine why! I believe my initial radio is the same as what they put in the 2010. I went with the dealer replacement because since i have blue toothe hands free sirius and rear usb, it was gonna cost $1000.00 to replace aftermarket with same features. I paid $560.00 and will hope for a recall to pop up.

30

So I was fortunate to find a used RCD510 from 2013 on a forum, everything works now. Cost 400$ and installed myself. It's my first and last VW.

2 people found this helpful.
10

Add another one to the list. Same issue as the others. The radio finally came on one day while driving, but then I rolled the window down and it popped. I've tried working this issue out with corporate VW, but they won't even here it until I get it diagnosed. I even sent them this thread. Looks like VW is losing another customer.

1 people found this helpful.
70

Well I have a 2010 Jetta SEL and same issue radio went out while I was driving on the interstate. Went to VW dealership and was told that I had to wait a week before looking at vehicle. Ended up going to a certified imports mechanic and they told for new radio will $1700 plus labor will be $2300+ I said I will not believe that I cannot get second hand radio. I told them do not work on vehicle I will pick up vehicle and go elsewhere.

1 people found this helpful.
630

I have a 2010 VW Jetta TDI and my radio just went blank:-( the dealer and VW of America said have a nice day it will be $695 for a replacement$$$$ This will be the last VW for me i'm going for a Honda next (better customer service).

5 people found this helpful.
170

Cheap solution to this problem-- I bought a new RCD-310 entry level radio on ebay. It works fine for me-- has only one CD not the 6 as in the premium 8 radio and no Sirius Satellite receiver. And no SD card reader. All of which I'm not willing to pay big bucks for. The radio cost me $99. Removal and replacement was simple, all connectors and wiring were compatible, just plug and replace(assuming you don't have the accessory power amplifier under the seat). Unfortunately I stupidly went to the dealer for a final diagnosis. cost me about $125 for them to tell me the radio was dead; Duhhh!! The only trick was to use a plastic shim tool to pry the front bezel off around the radio. my local library had a data base with wiring diagrams. The speakers probably sound better than a normal entry level RCD310 since the premium 8 installation has a mid-range speaker using a passive crossover network

7 people found this helpful.
10

My 2010 Jetta TDI has a similar radio problem. When I start my car, the radio screen is black. After about 3 minutes, the radio comes on and works fine. I called the dealership and was told it might be a software setting or a bad radio. Again, $75 to diagnose.

1 people found this helpful.
20

I own a 2010 Jetta TDi. While I love the car I just had a problem with my head unit. The CD player refuses to eject any CDs and I get an error message when trying to eject any of them. I'm a musician and use all the features of the head unit, especially the SD card reader, which I find extremely useful to load the tunes on that I need to learn. I listen to them while driving. In reading the responses to this forum I've noticed many postings for the 2010 Jettas whose head unit has stopped working. While it would be great to think that there might be a recall I won't hold my breath for one. Does anyone know if there's an exact aftermarket replacement for this head unit? I'm not going to spend $900-1k on one. Thanks for your help...

2 people found this helpful.
150

Gentry82 Not sure where you are from and I know that cost is different from area to area. In my area the aftermarket unit was reasonable. Its all the add- ons that are so costly. Harness for the steering wheel controls was like $65 with $65 labor. The satalite tuner was $100 with $65 labor and there was something else. Total the least i could get it was just under $900 and that did not have the sd card reader. I went with the oe unit which come to find out has been superceeded by the newer unit that goes in the 2012's. I paid $560. Then there is an hours labor for install and coding unless you have the software to do that yourself. Hope this helps.

1 people found this helpful.
140

My 2010 jetta radio just went black 65000 miles no help from VW usa

3 people found this helpful.
30

I have a 2010 Jetta TDI, my stereo started blinking on/off and finally went dead in December 2013. I haven't replaced or repaired and this last month it started turning on once in a while. I do notice the stereo starts working when it's raining and I'm on the highway but shuts off after about 5 to 10 minutes. Today I drove to work with my stereo working the whole way(30 minutes). I feel it may be a loose wire or a bad connection. I don't know much about wiring but I checked ground wire to body of the car and it was fine. I will be taking the bottom covers off the car and checking all the wiring then I will pull off the stereo and make sure all the wires are secure. I'm hoping it's just a loose wire... I'll update..

3 people found this helpful.
345

Does anyone know if all 1K005180 radios are compatible/ interchangeable regardless of the last two letters in the model number? In other words, can a 1K005180AE or 1K005180AF replace a 1K005180AC?

2 people found this helpful.
345

Okay, so I thought I'd update everyone on the steps I took to revolve this so that you can save yourself some time and aggravation. I took the failed radio to a local radio repair center that had experience with Delphi. They didn't see anything obvious and couldn't diagnose it because they didn't have wiring diagrams. I next called all of the authorized repair centers on the Delphi web site (there are about a dozen of them). Most said they don't work with VW radios and can only guarantee that they can fix GM & Ford. One gave me a fixed repair price on the phone that was almost as high as the dealer (who were all in the $550-900 range to swap out with a reconditioned radio) . I ended up shipping it to one of the repair centers in California who sounded confident they could fix it (and offered to diagnose it for free). They tried to diagnose it and after several weeks (needed to order wiring diagrams, needed to order connectors for the test bench, etc) told me they couldn't fix it and it needed to go out to their sister shop. At this point, I gave up on actually repairing this radio as I became convinced no one has the desire and knowledge to do so. After comparing the options on after market radios, I also gave up that because none of them had the features of integrated bluetooth and SDMIM support (the two things I use the most on the radio) - all require clunky USB sticks and external microphones. Next stop, ebay and craigslist. Delphi did provide me with some valuable information on model numbers, and which ones were backwards compatible with each other (it sounds like the radios in this series are backwards compatible as long as the first nine digits match, but email them to confirm your specific radio number at go.delphi@delphi.com). I was able to get a more recent and more feature rich version of the radio in the model number series on ebay for less than half the repair costs I was quoted at the dealer. I am so happy to have my BT phone back and able to legally make calls on the road again, while listening to my SDMIM collection of music (I can't understand why people integrate their iphones into the car radio when the radio itself can play the music - extra wires, extra device, etc) If you go this route, a couple of things to note: (1) removal and installation is easy - you just need a star shaped screwdriver (available at any hardware store) and there are a couple of videos on youtube on how to remove the plastic pieces so you don't scratch or break anything. (2) If you buy a salvaged radio, make sure it either comes with the security code to turn it on or comes with the VIN of the vehicle (so you can call the dealer to get the code). (3) Check with delphi to make sure the radio you are buying is compatible with the radio you are replacing (if the P/Ns are different). The only P/N that matters is the VW P/N. You don't have to worry about the Delphi P/N matching. If you're not sure if the radio is going to work, buy from a source that permits a return. Good luck!

16 people found this helpful.
345

Oh, one more thing, it might be worthwhile for everyone to post a message to VW America about this problem. I pointed them to this thread and they said this isn't a known problem and don't base recalls on internet blogs. Maybe if enough people post a complaint, they will provide a recall. (yes, I realize this is a long shot since they seem to wait for class action lawsuits before ever issuing a recall)

14 people found this helpful.
140

Similar issue with my 2010 TDI radio, but it's just the cd player that doesn't work. The phone function acted up once, but seems to work now. Dealership charged $100 to tell me that 1) they couldn't diagnose the problem, and 2) the radio had to be sent in to get the Cd's out- not good! What's the contact information for VW to send in complaints? Maybe to Delphi also, as it is their radio. Anyone know an attorney that likes to initiate class-action suits for consumer related problems like this?

2 people found this helpful.
140

Just got a recall notice for 2010 jetta for a fuse problem 97AM - I won't hold my breath waiting for the radio to work when they fix the problem. Interestingly there was no fuse in the position for the radio. The manual calls for a 30amp fuse - they must rig it some other way wonder if that's the cause of some of these problems

170

There are three fuses-- one under the hood, one to the left of the steering column, and one in the back of the radio. Haven't heard of anyone on this thread solving a problem by replacing the fuse...

2 people found this helpful.
630

I have informed the attorney generals office about the 2010 VW radio defect and i am moving forward with a class action. Keep me updated on issues as it relates to this matter.

37 people found this helpful.
140

The dealer did some work on the fuse box at the same time they checked out the radio. They did not call it a recall, however, but rather a 'service bulletin.' It did not help with the radio situation. Thanks for taking the issue by the horns and getting the ball rolling VWNOT. Let us know if there is anything the rest of us can do! It will be interesting to see what eventually happens - though I suspect it will take some time to fruition.

630

Keep your service records as well as the names of any and all VW representative who advised you on your 2010 VW radio. This information may be helpful in going forward.

4 people found this helpful.
150

I believe i posted this before, but if not, the radio with the problems has been superseded with the one they put in the 2012 models. I took all the info off of my radio in to order a replacement and when the new one came in that is what they told me. Im sure if i looked i still have the numbers off of the old one and could share with the group just to verify that we all have the same model radio.

1 people found this helpful.
140

I will pull mine out this week one day and get the numbers off of the radio and post them as well.

1 people found this helpful.
40

Add me to the list. In Atlanta with a 2010 Jetta SE. Radio and display shut off completely today. A few weeks ago my rear driver side lock was faulty (unresponsive to locking and unlocking) as well. Bringing to the dealer tomorrow.

2 people found this helpful.
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I just got the recall notice for 2010 Jetta SE for a fuse issue but it doesn't state what the fuse if for. I thankfully was smart enough to get the extended warranty when I bought my car. My stereo went black on me a year ago, it was covered under the warranty but I had to pay the $100 deductible. I have the touch screen version. It started out with it changing channels randomly, then it would black out and turn back on. Then one day, nothing. I have had a ton of random electrical issues none of which last long enough to diagnose. My car died on me a couple of times and had to get a jump start. Had my battery tested and it shows low power. My driver side window would go up but not down. The voice activated blue tooth most of the time just turns off when you say to call someone, or it repeats a totally different name than you asked for. My key remote won't unlock my car randomly, I will stand there clicking it like 10 times before I can finally get in it. One time I had got fed up and just unlocked the door with the key and my alarm didn't even go off. They included a reimbursement request for the fuse but how can I request one if I have no idea what the fuse does?? I asked the guy when I made my appointment and he didn't know. Makes me wonder if this fuse is the reason for all the problems. Will post more after Saturday.

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Ended up getting radio replaced for cheaper. I received a recall notice in the mail about a fuse malfunction. I will contact dealership and find out tomorrow what is going on.

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@techjunkie was it the replacement the same model? avg price please. I have emailed VW and sent them this thread along with others. they are giving me a 250$ certificate for my troubles. gee thanks vw.

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I am experiencing a similar problem with my radio I got the pop and then it pooped out. I saw somewhere that suggested to disconnect the batter for 20 minutes. This was a BAD idea because now my radio and wipers do not work anyone have the wiper issue if so or if not keep me posted on potential lawsuit. My dealer said they would pay to diagnose the problem with the vw dealer but will not pay to have it fixed Ive had the car for 2 months now I reported it at 26 days. @terelizatti what email did you send your information to to get a $250 certificateand was that enough to cover the repair?

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Just sent VW a photo of the new car I brought - Not a VW and my intentions to purchase another new SUV/Pickup within the next few weeks. And yes that vehicle will not be a new VW. Just wanted them to know this issue and the way it was handled cost them between $80,000 to $90,000.

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2010 TDI sportwagon radio went dead today. Immediately checked fuses to find out there isn't one where owner's manual said one should be. While trying to diagnose the problem noticed front windshield wipers were not working either. Turned off car and restarted and wipers work but radio remains dead - black screen. Lead me to web search where I found this thread. Any update on class action? Does it help to move it along if more of us contact the AG?

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VW dealership said that the newest recall about the fuse panel issue may fix the problem Ill take mine in tomorrow afternoon and post an update.

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Yes, I contacted VW about this issue pertaining to the radio. They told me that there was nothing they can do because I had too many miles on my car. Was not a happy camper, so I told them about the many folks on this site. They told me that radios are considered a luxury and not an item that will cause the car to malfunction. I went to another place that does custom work on cars. Got a cheaper radio. Then they have the nerves to ask me to complete a survey. I said nothing nice on the survey about them. They put junk parts in these cars just to rip off the consumer later in life. I had electrical problems with the Jetta as well. Went to car dealership after getting letter in the mail and the people at the dealership were nice enough to tell me that the wrong fuse had been placed in the vehicle. They changed the fuse out and told me it is a good thing I brought vehicle in. I am too the point where I may just trade it in. Don't know yet.

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This information is very helpful and will be admitted in the upcoming VW class action lawsuit. Thanks All

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I'm getting routine maintenance on my 2010 Jetta SE tomorrow, the dealership said they will handle the fuse recall, and I will be delighted if it fixes my radio that's been dead since December... but I'm not holding my breath. I will post an update tomorrow.

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Here's my update: on 5/16 I took the car to Carolina VW in concord they found that a fuse was misplaced which caused the wipers to stop working but that is fixed now and that the radio itself is broken he did service on the fuse recall and that didn't change the fact that the radio died. The service manager said that "something on the inside must have shorted out" I asked him if that problem was common to that radio and he said no it wasn't he had only seen the problem once before. He said a replacement through the vw exchange program would cost between 600 and 1000 dollars and he would know for sure on monday. I let him know that I was quoted $65 for a used radio from the junkyard and he said that should work fine but I would have to bring it to them to code it. He also mentioned that if I got an aftermarket radio it would have to be disconnected for inspections and service because the radio was a big component of the cars communication system. I asked what may have caused the malfunction and he said that "it died kinda like when your dvd player burns out" Ive got a 10 plus year old shelf stereo that cost just over a hundred bucks that sounds as good as the day I bought it but a 600 to 1000 dollar stereo should die in 4 years? I have also seen cars from the 60's with original working radios. I believe VW installed radios with cheap parts and don't want to spend the money on a recall. Ive been communicating with vw of america as well I gave them the address to this forum and described my issue today they emailed me back and got more information about my car such as mileage service records and vin number. Ill post another update on monday when I hear back about the price of a vw replacement or if I hear from voa

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This got to become a recall after seeing all these posts? Same happened to my Jetta TDI 2010 42k miles. Radio (no navi) just stopped working from one minute to the next. Tried holding power button. Nothing, no power. Checked manual and opened hood to get to fuse but in position 18 there is not even a fuse?!? I appreciate all your posts, keep them coming.

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Any component in any product can be bad at any given time. It's a numbers thing and I don't have a problem with that - even if the warranty has expired. What is really disappointing is that VW obviously has a problem here that displays a pattern - it's not an isolated failure in equipment, and their cavalier attitude towards it and this thread. "We don't base actions on a blog..." "A radio is a luxury..." Really? Try buying a car without a radio. They don't ship them to their dealerships without radios - even the most basic models! And as far a a Blog goes - this is part of their customer base. A very unhappy part. And they choose to treat these customers like children having a tantrum. Hmmm. True, we are probably a miniscule number of customers, and losing a few hundred thousand dollars of business is probably not a big deal to them - maybe even a million or two they would brush off to the law of large numbers - but they're losing customers for LIFE, and these customers are spreading the word. It will catch up to them eventually. You'd think people would learn from the problems the American automobile manufactures are having now. They're losing tons of customers and they need to go somewhere. When they learn how VW reacts to their own issues, I doubt they'll go to VW either. People are looking for a responsible, ethical manufacturer to build a relationship with - and VW is not stepping up to the plate. It might be different if their vehicles were rated incredibly high by the consumer report-type institutions, but they aren't. Right now Subaru is looking pretty good as an alternative for our next purchase. Too bad, I had held VW and their acclaimed 'German Engineering' in fairly high esteem up to this point. But it's eroding fast. If someone could post the best address to contact VW at, we need to express our disappointment (not anger) to VW by mass mailings (e-mail or snail mail). It's a numbers thing again, and only that will turn the tide - unless there is a serious effort being made at a class action lawsuit. And I suspect that will take a serious attorney to champion - not one of us bloggers thinking we can take on a giant automaker corporation in the legal labyrinth. But then again, David did slay Goliath....so who can say for certain?!

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This is where I sent my letter 2200 Ferdinand Porshe Drive Herndon VA 20171 - I agree totally with the customer purchase power I've brought a new car and plan to buy another new car in the next week or so and I've convinced my mother who is buying a new car to go with a Honda or Nissan rather than a VW - so for my family 3 cars NON-VW. Complain with your wallet - photograph and send it to them that they'll notice

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Fire1 thanks for your post. I have also been a bit surprised with some of the responses about a class action lawsuit. When I bought it up it was more tongue in cheek than anything else - after all, the only the only one who will make any money off of this non-case is the lawyer. But, I completely agree - the problem is with VW customer service - dealers point the blame to corporate, corporate says that dealers handle all issues - no one stands up to say, "hey this is a problem that seems to be recurring and getting a growing number of our customers irate - let's offer a solution." I'ts not reasonable to charge $500-800 at the dealer for a refurbished unit (that may fail in a year just like the original) when brand new superior radios in a retail store are around $300.

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Of all the cars I've had, which have not been many, I never had a radio go bad on me. The electrical stuff I have gotten taken care of due to the warranty that I purchased extending the original one. But to be told that the radio is a luxury, it makes me want to think twice about getting another VW. I am still on debate about that.

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2010 TDI purchased new to replace 2000 TDI with 330K on the clock. Well the original radio failed and was replaced under warranty and now the replacement OEM radio has failed. Both lasted less than 2 yrs. each however VW states the replacement OEM radio only carried a 12 month warranty so I am on my own for a replacement. Spoke with VOA and they frankly offered no help and refused to open a case file on my complaint. Since this second radio failure represents the third electrical defect with the vehicle the lemon law approach may be an option here. The 2000 Jetta came with a 10yr. 100K warranty and was running fine at 330K, guess VW just doesn't build them that good anymore.

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@Powdermetal if the refurbished replacement also failed that does not give me much hope in getting a replacement OEM for mine and because the service manager at VW told me that it is a "major component" of the cars communication system this information is very disheartening. However thank you very much for sharing your experience.

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Robert in a previous message I related how I bought a 510 entry level radio on Ebay for ~100 and installed it. Works perfectly, a little problem with the bluetooth but also had a phone problem so can't blame it on the radio. 510 radio installed in 2 minutes, no "communication system problem" what a load of BS. only one CD at a time and no satellite radio but I care not.

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I took care of the fuse recall on Saturday. I asked a couple of different guys at the Service desk what the fuse controlled and both said they didn't know and neither bothered to ask a mechanic. I looked it up in my owners manual the F16 fuse controls brake lights. While I was waiting for my car I overheard another lady complaining about a random electrical issue that doesn't last long enough to figure out. Clearly they have an issue that they don't want to address. I haven't had my replacement stereo quite a year yet and I'm hoping it doesn't go out again. This is my second Jetta, the first I bought used it was a 2004 and never had any issues. I too am pretty disappointed as I really love my car. My main concern is that this electrical problem is going to get worse and my extended warranty will be expired or it won't be covered. I can't afford right now to purchase more warranty.

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@PetervB so no issues with the radio when you get an inspection or hook up to the obd II or vw equivalent? That is where the service manager told me I would have issues with an aftermarket. I can Def install myself and could get a double din for about $100

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Update: Went to the dealership last Tuesday and since my car is still under warranty my stereo was replaced. Not sure if it was refurbished or a newer model. The customer service at this particular dealership is abysmal (no acknowledgement by staff, no status updates, etc.) and there is little no transparency on their part--not that I would expect them to be forthcoming. Anyway, like was said above, I hope that this stereo doesn't stop working after my warranty expires. Also got the fuse recall taken care off, with no explanation from the service agents of what was wrong or got fixed. Unfortunately I have to go back to the dealership again tomorrow because the AUX port does not work with the stereo that got installed. More of a headache.

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2010 TDI sport wagen 93K reference dicussion on wipers. The wiper is not on a solo fuse, but is associated with the 30 amp F18 fuse called out in the owners' manual as the radio fuse. Rear wiper on another fuse TBD. Also the 5 amp fuse in F4 sets off all the idiot dash lights, air bag, steering, tire psi, brakes, engine service, etc. Hopefully it only controls the idiot lights and not all those functions. I did have the 5 amp F4 fuse blow and have just replaced it so far so good day 2. Going to try and force power to the dead or semi dead radio to at least eject my CD's anyone gone this route yet or have any do's or do not's to offer?

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To PowderMetal-- try a bandsaw ;) to Shereka, they probably didn't plug in the AUX coax cable. to Robert -- as an Electrical Engineer I really doubt swapping radio's particularly as the 510 is OEM, would be a problem. it is specified to connect on the on-board diagnostic system. That being said, haven't been back to the dealer since they charged me $125 to tell me the radio was dead-- Duhh!!.

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With respect to the 2010 VW Jetta TDI defective radio and Wilful installation of a BAD product here are some next steps: Report issue to 1. Better Business Bureau (BBB) 2. State Attorney Generals Office 4. National Highway Traffic Safety Administration (NHTSA) You can report the 2010 VW radio defect online (this needs to be done ASAP the number of complaints count)

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This weekend I will be handing out flyers to VW owners to inform them of the defective radio and how to file a complaint.

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@VWNOT. I submitted a complaint to BBB and NHTSA. Hopefully enough of us complete these complaints and VW will decide to become accountable as an organization. Most likely not!!

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I submitted a complaint to BBB today as VWOA let me know that there was nothing that they could do and that they researched the issue and found that this is NOT a trend here is part of the statement that they sent me: "I was able to confirm that there are currently no open campaigns on your Jetta related to this concern. I know you feel there should be one, so please know we are always researching our vehicles, looking for trends which require we take action for the good of our customers." Please if this has been an issue for you file a BBB complaint and NHTSA and let them know that this is a "trend"

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Just had this same thing happen to my 2010 Jetta with just over 65k and under 4 years of ownership. Heard a pop and then done. Radio was still dead the next morning. I am going to try and mess with the ground as well as try that youtube link posted earlier on this blog to try and confirm the battery drainage issue. I also just had the 97AM Service Action performed last week so I was thinking this may have been related until I stumbled onto this. I've already contacted VWoA and started a claim but got the usual, "We don't have any open campaigns or recalls on radios at this time." So not much help there and my dealer is as useless a dealer can get, with a nice side order of shady practices to go along with it so I'm sure they're not going to do much about except charge me. I'll be filing a claim with the BBB and NHTSA and hopefully we get this taken care of by the people responsible!

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please file those complaints vwoa will not do a thing until enough people file complaints. I got an answer from them today to that effect.

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my 2010 jetta TDI B.T. rado system just stopped working while driving today. no phone radio CD........nada! just turned 90k miles. probably have to look for an after market option. They really put out a bad product here!

My 2010 Jetta TDI(62k miles) radio died last week. Replacement 600.00. Thankfully, I have an extended warranty, so 100.00 out of pocket. I will be following up with VoA to let them know I am unhappy with the quality of their radio choice. If not for the Bluetooth capability I would certainly choose another system. On another note-Had the fuse recall done, dealer told me it was due to amperage or voltage for lights fuse was too low and causing shorts and melting of fuse boxes.

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Only a complaint to the nhtsa will make a difference contacting vw directly will not help much they will need to feel pressure from a consumer watch group

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Just went to local non-vw dealership today and they shipped out the radio to united radio. Said it will be about a week. Thankfully I bought the extended warranty so I'm only out $50 deductible! But still want to contact vw. This isn't right for a 2010!

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A strange thing happened to my 2010 jetta - after the radio went dead a month ago today the Jetta was totally dead - zero battery - sounds like I'm going to join a few here who have experienced this problem.

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It appears that the dead radio continues to drain the battery I hope everyone is filing their reports

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Best thing to do if your radio dies is to just go ahead and unplug it because it will drain your battery. I just said screw it and am replacing mine this coming week with an upgraded RCD 510 Revision E unit I sourced online from a 2012 GTI. For those who are curious, my faulty radio was a revision C model, which seem to be the main ones affected.

Ok my 2010 Jetta TDI went belly up a couple months ago. For $125 the dealer just said it was broken. Now my battery is dead. I see I am in good company. If your radio goes out watch that battery level! Washington DC.

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judge_roys' suggestions: "printout this documented problem and tell him he has to have seen this more than once" Can anyone provide a link to this document. Our jetta has power to the radio but radio will not turn on. Thanks!

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My 2010 Jetta SE radio died last week at only 42K. Replacement is around $600.00. I have an extended warranty, I hope it will cover replacement

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My extended warranty did not cover the replacement radio. Had to come out of pocket for it. Not pleased at all. I told them, see if my next car will be a VW. Of all the cars I've owned since 1997, I have never had an issue with the electrical nor the radio.

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Add another to the list. The radio in my 2010 Jetta Wolfsburg made the same noise and then went dead 2 weeks ago. Less than 30k miles. Very unhappy!

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They didn't offer me anything because it was out of warranty. VOA was very polite in the way they said it, but the bottom line is they won't do anything. I was offered a $1,000 voucher towards the purchase of a new VW to compensate me. I replied that I would save them $500 if they simply put $500 towards the repair of a faulty radio. She said the they didn't have any money 'budgeted' for that repair, but they did have money 'budgeted' for the $1K promo. Like I'm going to want to purchase another VW after this experience??

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Had the radio replaced and the battery drain seemed to stop - let the jetta sit for 3 days ( like when it died ) and she started right up. Issue with after market radio is VW jetta has a power antenna and I think a power signal booster so the kenwood ddx490 gets crappy radio reception. The tech put in a power antenna adapter NG so I'm thinking I need a different antenna

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Also VW called the other day - was busy buying a new car so I couldn't get to it but after seeing how folks are getting jerked off when they do call I figured what the hell. BTW I wrote a letter to VW telling them I was no longer considering the Toureg and would pick the ford edge or some other vehicle - went and brought a Ford Raptor SVT can't wait to send them that photo of the SVT next to the New Lacrosse next to the jetta. As I promised then ACB-VW

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Please please please file your reports seems to be the only way to get anything done also i found the radio at www.automotix.net for 142 i ordered it today they matched by part number and give a one year warranty ill get it early next week and let u know how it works this is by far the cheapest ive found..... please file your reports

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For those of us taking the time to file the reports with the key will be to make the issue a safety issue. The hands free blue tooth and hands free dialing is the key safety features lost due to the radio failure. Note this in your filing so they simply do not view this as a creature comfort issue and focus on the safety aspect to draw attention to the need to take action.

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My wife has the same problem with her touchscreen radio. It happened yesterday. 2010 VW TDI also. 10 days previously I had the fuse recall done at the dealership. Taking it to the dealership for a free diagnosis. This really sucks. Out of warranty also. However, I have lifetime on engine and tranny.

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Since my radio went out about a month ago the saga continues with the battery just like you said ;( I'm currently charging it. Battery had enough to power interior lights and bells but won't start the car. How do I unplug the radio for the time being to prevent the battery drainage? Thank you!

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@thehalms If You can locate the appropriate fuse you could pull that or you can pull the radio and unplug it from the back there are a few pieces that have to come off first though the like the vent on top of the dash and the bezel around the radio. I have heard that if you jump it the radio will come back on for a little while. let me know if that happens. BTW my new radio should be here tomorrow Ill update on whether or not it was worth the money

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oh @thehalms you can find a tutorial on youtube there are several on there all you need is a pry tool and a torques driver I think its the t23 torque driver

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6/23/2014 I got in to my car after work on Saturday I turned on the car and no radio. I checked the fuses and they were fine. Yes, there wasn't one in the plug (18) but I put one in there to see if that would work for me and it did not. Then my windshield wipers were not working either. I turned the car off and back on and the wipers started working, TG it's rainy season here. So I hope they continue to work. About two months ago I also had to replace my dual mass fly wheel in my Jetta TDI. I did buy the extended warranty on the car if I hadn't parts and labor would have cost $2000 to $3000. I am going to try and clean the terminals to see if that is the problem. This morning I called the dealer and they said that my car was not covered under the extended warranty for the radio. I will update either way.

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Thank you for your quick answer Robert! Like some of the other, the manual showed a fuse but there was none at that location. I have a battery charger I tried all night and car won't start. I tried it with another vehicle and jumper cable and cranking it just clicks an nothing else. What seems strange to me is that the lights inside and out work. Anyway same story, after radio died about 4 weeks ago now battery seems dead and I can't get it started. This is totally crazy...

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Just got back from spending 4 hours at the dealership. No charge for the diagnosis. The test performed reveals a problem with the interface gateway module (907). That would cost $300. No gaurantee that this will solve the problem. Radio can still be bad. $600 for the radio. No spares to verify what is bad. Any suggestions? Now the center console A/C vents are not working properly.

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I had a friend come by with a big truck and thick jumper cords. I was finally able to get the VW 2010 TDI started again. He tested battery and confirmed it needs to be replaced. Radio is still dead. I just wonder if the issue will reoccur if I replace battery and not radio? Funny you mention the A/C RICSAM1. Sometimes my A/C doesn't come on until 5-10min later. When it does it works fine. I have an appointment with dealer on Thursday, I'm ready to trade in car...

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My A/C works, only now more air is coming out of the top than the 2 center vents. Never used the top vent. When the top is off not much air is coming out of the center vents. Tech put it back together wrong. After 4 hours I couldn't turn around. What a Day. I also called vw customer support and let them know my issue with the radio.

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ok I got my radio today unboxed it and found that they sent the wrong one however that was a bonus because they sent the rns 510 unit that has navigation and a dvd player I called carolina vw and spoke with "Austin" and he gave me the unlock code no hassle and no charge. To recap I bought the car used on 3/15/14 the radio went out around 4/9/14 I filed my complaints of course and spoke to the new car dealership where I bought it(hendrick jeep chrysler dodge ram). The service manager there looked at it twice and had me to go to vw who said it was dead and would cost 600 - 1000 to replace. When I informed the dealership that I bought it from they told me they would not pay that but would cut me a check for $250 so I searched online and found a site called www.automotix.net which is an online market place for junk yards from there I ordered the radio using my old radio's manufacturers part number, the price they quoted was 142 (note that is 108 less than the dealer gave me). I received the radio from ups today and found that it is better than what I ordered and that it works great no issues with installing it or anything. I am one happy camper and I have a 1 year warranty now I just need to find a gps antennae for the gps function. blue tooth, radio, satellite, all work perfectly. So I would recommend going to automotix.net and paying 142 for your radio its not likely that you will luck up and get a better one like I did but it is waaaaay cheaper than exchanging with vw. Oh I also tried the repair place listed above they quoted 550 to fix it.

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My radio is working fine however I found there is new firmware for it and Ill need to buy a gps antenna as it was not previously installed. I called carolina vw today and they said they would code it so it syncs perfectly with the car and update the maps and firmware for $105 Ill probably do that at my next oil change since I don't know anyone who can do the coding for me.

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Hey Robert my radio part number is 1K0035180AC. The 6 disc non gps/nav unit. My dealership said it would not be able to function in my 2010 tdi.It would require many different parts. Is this not true or did you have a different radio in your car?

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Left for work this morning and found the radio dead. 2010 TDI Jetta. Dealer acted as if they'd never heard of radio issues before. Decided it would be a good time to replace the battery and checked ground connection. No corrosion. Deal would send my radio in for an exchange at $475. Opted for a replacement from www.automotix.net, as referenced above. With expedited shipping, I paid $181. Maybe I'll get lucky and received a better unit. Dealer parts guy did say it would be possible for them to get it coded. Keeping my fingers crossed. I very much appreciate the insight and guidance provided in this thread.

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@ricsam1 I have a 2010 jetta wolfsburg the dealer told me the same thing but it matched up perfectly the radio that I got was an rns 510 pulled from a 2009 volkswagen cc. Dealership also said that I would have to bring any replacement radio to them to have it coded before it would work and that isn't the case either. I don't know the part number for the rns510 that I got but i do know it was manufactured in 08 so its a year older than the rcd 510 that I pulled which was the 1k0035180ac all of the functions work well just no gps antenna but I will get one of those this weekend works well with bt not sure if the speed volume is syncing up Ill pay attention on my drive home this afternoon.

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@mattthewriter Im curious to know if you have a good experience with automitx.net please update us after you install it maybe other people can try the same cost effective fix.

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Just want to update everyone concerning the interface gateway and radio issue. I was at my vw dealership today to get the a/c issue resolved. While I was there the service manager received a call from vw customer service that they can resolve my problem first by replacing the gateway interface then radio if needed at no charge on my end. VW really pulled through for me. I am very relieved and happy with the outcome. Don't give up hope with your problem. Contact vw customer service and you may be surprised, especially if you had the fuse replaced(recall) and then had this problem...............

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Nope. My car came with a lifetime warranty on the engine and powertrain only.

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@Robert Did you have any issue installing the radio that was pulled from the CC. Were you able to install it and go or did you have to acquire a code from VW?

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All I needed was the 4 digit security code to get it all you need is the serial number from the radio and they will search the database i have seen where some dealers charge for that but my local dealer didn't here is the number if you want to call there and get it (704) 537-2336 just ask for Tami or Austin

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Robert, I am very curious about whether you will be able to get the GPS working. My wife's 2011 Jetta Sportwagen has the same radio issue - she had the single-disc with satellite radio but no Nav in her car, I'm wondering if I can buy the Nav version from Automotix and get Nav working in her car as well. Is there a part number for the GPS antenna / how much does it cost / how hard to install? Thanks for keeping us updated!

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My car didn't have the nav package so I need a nav antenna... gonna get on eBay it will be a few weeks its only about ten bucks it goes in the dash. The oem vw antenna is around $100 and will have to be wired to the roof. Ill keep u posted tho

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Well, just ordered a 6-disc radio from automotix, hopefully I'll be able to figure out how to install it. Any tips? Does the mounting plastic around the outside just pry/pop off with a flathead screwdriver?

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2 t20 torque screws at the top then pull it off slowly u have to start at the vent in top of tge dash tho there are lots of YouTube vids that will help

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@Robert would you be able to post a direct link to the radio you purchased off of automotix.net please? I want to make sure it is the correct radio. Is it the touchscreen one?

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http://www.automotix.net/usedautoparts/2010-volkswagen-jetta-radio_cd_player-inventory.html?fit_notes=3f48a56a0c625b06de027c08672b00c8&seq_num=11 It looks like there are only three left there were more than 20 when I ordered mine the prices are 198 and 203 rather than the 142 that I paid. They have lots of rcd 310's in stock for 102 but it does not have a touch screen.

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The radio I ordered last week arrived yesterday. It was not the same unit as the one in my car. No touch screen. I contacted automotix yesterday. After sending a photo of my radio the did a search for a direct match and came up empty. Waiting to hear back on a the return process which I hope isn't a hassle.

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I hope they work it out for you I had shared that they sent me the wrong part too but it was an upgrade from what I ordered so I didn't complain. @terelizatti you may want to hold off until you see if they work out mattthewriter's transaction.

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Robert - mine has shipped, should receive it by the end of the week. I'll let you know if it was the right one. I have a 2011 VW Sportwagen, so that's the category I was searching in. Hopefully it's the right model.

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Robert--Do you have the part number for the unit you received? I'm currently researching a replacement for my 1K0035180AC. I figure if I'm going to be paying upwards of $200 I might as well up grade. I've found that the 1K0035180AD will work. I'm finding units assembled in Mexico (my original), China (trying to avoid) and Portugal. Thanks,

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Got mine yesterday, looks like the right model. Here's a couple pics: http://img.photobucket.com/albums/v236/archibaldcrane/Mobile%20Uploads/20140703_082313_zpsy8cnpbsz.jpg http://img.photobucket.com/albums/v236/archibaldcrane/Mobile%20Uploads/20140703_082258_zpso1ahuyey.jpg However, since they just cut the wires off, I need to figure out how to remove those different sets of cords, and fiddling with it last night I have no idea how to get ANY of them out, there doesn't seem to be any easy releases on any of them. Obviously I'll have to do this again when I pop out the malfunctioning unit in the dash as well, so yeah - any tips would be appreciated for sure. Robert - any tips? Is it just a brute-force thing? I just don't want to break anything. If there's a youtube video showing someone popping those cords off when they switch out the unit I'd love to see it.

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Oops, that second photo is supposed to be: http://img.photobucket.com/albums/v236/archibaldcrane/Mobile%20Uploads/20140703_082258_zpso1ahuyey.jpg

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The large black wire harness has a level on the bottom that must be rotated up. That will let the plug release easily. the single green connector and the double white connector (if you have the unit I took from my 2010 TDI sportwagon) have a white plastic clip that should be slid forward for an easy release.

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This isn't the exact same radio but looks like similar connectors, this guy has no problem flipping them off in the last 20 seconds, guess I'll try again tonight. https://www.youtube.com/watch?v=ZHYz2CQ9RyI

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mattthewriter is correct white slide out tabs on the green and white one and a lever that rotates up on the big black one..... I did not write down the part number I should have but I was so excited about music that I forgot

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I have a 2010 Jetta TDI and about a week ago my radio touch screen went black and I have not been able to use my radio, CD player or Bluetooth. My husband took it to the dealership today and they "pulled radio and changed fuse in radio. Radio has failed. Estimate to replace is $815 installed." I had a 2000 Jetta TDI for 10 years with 340,000 miles and did not have a radio problem until the last year. I am very concerned after reading this blog site. I plan to submit complaints as suggested. Not sure yet what course I will take but I am now afraid the care is going to leave me stranded with a dead battery. This is my commute car and I commute 40 miles one way to work.

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Got mine installed no problems, just needed that T20 screwdriver ($6 on Amazon) - still need to get the unlock code from the dealer, they weren't picking up the phone much over the 4th of July weekend. CarolTDI - I'd recommend doing what many of us have, order a used VW radio from automotix.net and install it yourself (or have your husband do it). Other than that weird screwdriver you need to get it's very simple and you'll save $600+. But yeah, it's bogus that VW clearly sold an unreliable stereo unit in their car.

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I too have a recently bought a 2010 Jetta SE and my raido popped and now no radio. I sumbitted a complaint on the nhtsa website today and have an appt at the dealer next week for the 97AM fuse recall. I can not affored a new radio nor the service charges. I am calling my dealer today in advance of my visit for the recall and begin the discussion on options to get this radio fixed. Ugh. There has to be an easier way!

I called and spoke to my dealer who said in 2 1/2 years he has only seen two customers with this issue. He said one customer did not want the repair done and another customer they did something simple, I think he said reset the radio and its been working fine and its been over a year for that one customer. He said is would cost me $125 just to diagnose the problem and even though i was bringing in my car for the fuse recall (which he said was for the headlights) that the diagnostic charge for the radio was separate and could not be included in the recall service work....Figures...right? I just call my sales person who sold me the car to see what options he is willing to give me. I can not afford this after I just bought this car 3 months ago. ugh :(

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ttsummer are you taking it to a VW dealer?.... I saw someone else say that they held the power button for like 3 minutes and it "reset" the radio I had no luck with that though. My dealer paid for the diagnosis and I replaced the dead radio from there. Assuming the issue is the same as the rest of us just replacing the radio would be more cost effective than paying 125 to diagnose and then replacing the radio. I got one on www.automotix.net for 142 just a few dollars more than the fee the dealer will charge to diagnose. It came with a 12 month warranty which is the same that a replacement from the dealer. I installed it myself it was pretty simple and you can find a tutorial on youtube there are several there. I hope at some point VW will own up and recall the radios I still have my old one sitting in the trunk.

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Hi Robert, yes I was taking my car to VW dealership for the recall on the headlight fuse. I will try the reset button idea today and let everyone know. I would love my dealer to pay for the diagnosis, not sure they will. I don't think I am capable (ha ha) to replace the radio myself, that would be giving me too much credit. I do know a local mechanic who may be able to help though. Ugh, this is crazy! Thanks for the advice. If the push button does not work I will not ask my dealership to do the diagnosis, even though he shared that the one he did fix was simple...yeah right!

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I bought my car at a Hendrick dealership he has a pretty good reputation here in NC since Id only had the car for a month they paid for the diagnosis and gave me $250 toward the repair which cost me $142 because I replaced it myself. You may wanna call your dealer let him know the short amount of time that you have had the car and see what they will do for you. I would speak to the sales person that sold you the car they will want to satisfy you for repeat business.

I just sent my car salesman a email asking just that. Will keep an update. Thanks Robert

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ttsummer - installing a new radio sounds overwhelming (and in some cars it can be, but not the 2010 Jetta), but it's seriously just 3 steps. 1. Pop the plastic moulding piece around the radio off with a butter knife. 2. Use a T20 torx screwdriver to remove the 4 screws holding it in (it's painfully obvious which screws). The screwdriver is under $7 on amazon: http://www.amazon.com/Stanley-60-012-Standard-Torx-Screwdriver/dp/B000KFTFIS 3. Pull out the broken unit, unclip the 3 cords holding it on, and clip those onto the new unit. Then just replace the screws and the moulding and you're done.

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@Andrew did your molding not have 2 screws at the top? I had to work from the vent at the top down to the radio still just one t20 torx driver though.

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Hmm, yours may have been different. (my wife's is actually the 2011, but we're talking the touchscreen 6-disc changer right?) http://image.motortrend.com/f/roadtests/oneyear/sedans/1212_2011_volkswagen_jetta_tdi_verdict/44039094/2011-volkswagen-jetta-tdi-radio-player.jpg - no screws around the moulding

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that looks like the rns 315 I had the rcd 510 it is a little different the dash set up must be different for the 2011 model. on my 2010 you have to start from the vent at the top because the molding has two screws at the top that are concealed by the panel with the hazard light button.

Another dead radio in a 2010 Jetta TDI. How can I help move the class action forward? Is there a place I can submit my issue?

Hi Andrews, thanks for the vote of confidence. Let me try the reset option this evening and then I'll take this next step....I am also waiting for my slsm to call me back to see what he can do, interesting its been a full day and he has not returned my call yet.

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Add my 2010 jetta tdi sport wagon to the list, 70,000 miles. Reading (PA) vw charged $120 to tell me my radio was dead. Offered to replace for $600 installed. I drive 500 miles per week and miss NPR, music, and an occasional Bluetooth phone call. Didn't have the nav function I'll complain and try autotix route

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Finally found and end to my saga. Picked up a used radio from a salvage yard an hour from home. Same model. Got the run around from several VW dealers regarding the 4 digit code. They either wanted 75 dollars or wouldn't give it over the phone. Finally sound a dealership that was happy to help me. The radio was $140. I have a 12 month warrantee. If you are in this situation do not be afraid to do the swap yourself. Seriously. I had the screw drive but bought a plastic ply tool. It is easy to do. Good YouTube videos showing the way.

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That sucks the dealer was giving you such a hard time. The service guy at VW in Glendale California was very helpful - all he needed to see was the car registration (to pull the vin #) and the unit # on the radio itself, gave me the pin # in 5 minutes (in person). Fortunately I had taken a photo of the unit (posted above) so I didn't have to pull it out again to read the number after I had already installed it. It's the number starting with VWXXXXXXXXXX on the sticker - make sure to write it down before you install the new deck.

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Has anyone had success removing CDs from dead units? Mine was full of music I enjoy. I did get a sweet Police cd out of my salvage yard unit.

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The RCD-510 Premium 8 radio failed in my 2010 JSW TDI at about 3 1/2 years and 56K miles--symptoms same as OP, worked fine one day and black screen-of-death with no function at all the next. Fuses intact and current being delivered to the unit. I'm disgusted with VW and if I had more free time would pursue this with them, but am just too busy (reserve the right to take it up with them later, though). Have purchased a Kenwood unit + satellite module from Crutchfield & will install it myself. Hard to picture buying another VW after this and other failures.

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UPDATE: I've contacted my local dealer service manager about this and have cut-and-pasted my post into a customer service e-mail window at VWOA--not expecting much, but now they can't say they haven't heard about it.

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add another to the list. My radio just died in my 2010 Jetta TDI. 6cd no Navigation. looking to replace with an aftermarket stereo, Pioneer NEX (amazing features). anybody swap thier old non- navigation stereo with one that has Nav? if so what would i need besides a new stereo? thanks

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I switched my rcd 510 for an rns 510 stock non nav to stock nav I had to install a gps antenna but if you get an aftermarket it will likely come with the antenna.

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Make sure you all are filing your complaints... On a side note not to take away from the importance of this thread I want to give everyone a heads up. I had to replace my intake manifold on monday this is also a common problem according to the VW dealership. VW has extended the warranty on these to 120,000 miles My check engine light came on and car started to misfire and was eventually un drivable had to get it towed so if you have a check engine light and occasional misfires have the codes read at your local parts store if it is the intake manifold take it to the dealer asap they will give you a loaner and replace it under warranty for no charge

Ugh, I guess we need to add our 2010 Jetta Sportwagen TDI to the list. How very disappointing. Dealer wants $935 for the new system, but my question is how long will it last? This sounds like a major problem

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dealer will give a 12 month warranty same as automotix.com if you get it from there and diy you will save at least $700

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It's clear from the number of responses here that this is a systematic issue with radio units manufactured by Delphi in the 2010 year model VWs. For me at least, loss of Blue Tooth function is a safety issue--I frequently need to make or take phone calls while driving, and for much of my approx. 10-mile commute to and from work there is no safe shoulder on the road where I could pull over and use the phone. My decision to purchase the vehicle was made in part on the Blue Tooth feature, which my old car didn't have. My state (Washington) has a law explicitly forbidding use of cell phones while driving unless using a hands-free device. So this isn't just a pattern of failure in a "luxury feature" as VWOA has attempted to frame it--this issue directly affects safety for drivers and others around us.

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@AlPuc I believe everyone here would agree with you unfortunately VWoA has still not made this a priority and rather than wait until they do which could be never it appears the best plan of action would be to of course file complaints and also find a used stock radio from a reputable parts dealer. I would not however give VWoA the $600 - $1000 asking price for a problem that they created

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After contacting both the local dealer from which I purchased this vehicle and VWOA without receiving any sort of help or solution, I have filed a complaint with the National Highway Traffic Safety Administration framing this as a safety issue due to loss of Blue Tooth functionality in the vehicle.

I encourage those affected by the radio issue to contact the Better Business Bureau ( www.bbb.org ) and the NHTSA ( www.nhtsa.gov ) to report this as a safety issue. I didn't even get a response from VWOA until I contacted the BBB and they notified VWOA of the claim. While "cheap" fixes exist, this is a faulty product issue and VWOA needs to make it right with their customers.

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2010 VW Jetta TDI defective radio and Wilful installation of a BAD product here are some next steps: Report issue to 1. Better Business Bureau (BBB) 2. Virginia State Attorney Generals Office http://www.ag.virginia.gov/consumercomplaintform/consumerComplaintForm.aspx 3. National Highway Traffic Safety Administration (NHTSA) http://www.ag.virginia.gov/consumercomplaintform/consumerComplaintForm.aspx You can report the 2010 VW radio defect online (this needs to be done ASAP the number of complaints count). In order to get prompt action from the Attorney Generals Office we need to get 100 complaints submitted ASAP.

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I've installed a Kenwood stereo and Sirius XM receiver to replace the junk-o RCD-510 that VWOA sold me with my 2010 JSW. I would like to use the stock JSW BlueTooth microphone installed in the overhead console with the new setup, but haven't figured out how to connect the new device to it. Has anybody done that? If so, how? Can you tell me what color wires I'm looking for (from the stock JSW microphone)? Thanks much!

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@AlPuc I have no Idea but you should check out some of the VW club forums like mytdiclub or vwvotex those guys make all kinds of mods I saw a few tutorials for replacing the cluster and steering wheel to utilize the higher function cluster display Im sure you could find a diagram there for the radio wiring

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Make that one more 2010 JSW DTI with a defective RCD 510 Premium 8 HU. 98K miles. Has anyone found away to get the CDs out of the unit. Or found a business that will purchase the old units. It seems that there is quite a few refurbished units available, are they purchasing cores?

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I'd like to know of a place that will buy my broken one as well if anyone has that info

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Add one more to the list of 2010 Jetta SE's who's radio crapped the bed today. It crackled and then the speakers in the backseat beat like I was in the club - even after the car was turned off! Brought to dealer, they said the unit fried internally and directed me to an aftermarket stereo place. Only way to get the beating noise to stop was for them to disconnect the amp in the car.

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Add my 2011 Jetta Se to the list. Driving one day and the radio just stopped working. The fuse under the dash and behind the radio are good. my problem is I have CD's in the 6 disc changer and do not know how to get them out. I have the RCD 610 Premium 8 stereo. Is anyone having this problem? Radios just do not die. I have also replaced more headlight and tail light bulbs than I should have. I should not be blowing bulbs every couple of months. I appreciate any assistance or help you can provide.

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I had the radio replaced after market and the tech cut the old one apart and saved the 6 - CD's with one having a small scratch. BTW when you get a after market radio expect these issues - poor to none radio (tuner) stations. Only ones in High def come in because the jetta has a power antenna and most after market do not send juice to it. Have your tech go to TDI forums to tips to make reception better. He had to reverse the wires going into the after market harness and now I get pretty good FM reception but little AM

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@Robert: I looked on Automotix and I couldn't find a 2010 VW Jetta stereo with navigation. For this year the best they have is the one I got, which is the 6 CD MP3 Media/SD Card Satellite. Can you link the one you got as an upgrade please? If I can get navigation that would be cool, since I have to replace the stereo anyways. Thanks for any help you can offer.

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I've got the same issues everyone is complaining about. Stereo died, no power or lights to the unit, the Bluetooth works for going out, but I cannot hear anyone coming in. I also have the "remote key not always working issue" as well as my driver seat belt sensor not reading that the seat belt is plugged in. I routinely have to put a bottle of water between me and it to keep it from dinging like it's unplugged. I definitely will NOT be purchasing a VW ever again, but in the meantime I have to deal with it and I really cannot sell this car without a stereo. Contrary to VWoA's stance that stereos are a luxury, since no one will buy a car without a stereo, having an engine in the car would be a luxury too according to this faulty logic, cause who is going to buy a car without an engine? But, I digress.

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@Citel it appears to be out of stock you could search for the gps info/tv for the same make and model it would be the same thing however the price is way higher than I paid close to what the dealer charges. I kinda lucked out with mine because I ordered the 6 disc and the accidently sent me the the nav unit

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@Robert So you didn't get one that had an SD Card reader did you? I see the one you are talking about but it doesn't look like it has more than a single CD and the Navigation.

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it does have an sd card reader... the pictures on automotix are stock not of the actual item it is the older model rns 510. google rns 510 mine has a mute button where the phone button is but with a software update it does the same thing as the phone button. Ill try to remember to post a picture of it later

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And this worked in your 2010 Jetta? I kinda figure if I am going to have to buy a new stereo, might as well spend a few extra bucks and get something that has a few more features. Unfortunately, the cheapest I've been able to find that is an rns 510 is $386. Don't wanna spend that much. Oh well, at least I'll be able to have the same as I have now.

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yep it worked perfectly in my car just pulled the old one out and put this one in. it did not come with a gps antenna and your car probably doesn't have one so I had to get that separate $9 on ebay... I checked ebay for this model and the lowest price is over $1000

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Just a thought... there is a local guy here parting out a 2012 passat on Craigslist would anyone be interested in the radio from that car? I don't know if he would be willing to ship it but if you pay pal me I will get it from him and ship it to you. If anyone is interested Ill check and see what he wants for the radio. The engine caught on fire but the interior of the car is completely intact

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I replaced my RCD-510 with a KenwoodDPX-500BT receiver + SiriusXM SXV200V1 Satellite Radio Tuner from Crutchfield. Sounds great, easy to install, supports SD cards & my MP3 player, and has BlueTooth connection. About half the price of a VW unit, plus all the customer support I can eat. Plus, this way I'm not giving VW another nickel...

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here are some pic(if I can upload more than one) of the rns 510, it was pulled from a 09 vw cc and is now in my 2010 jetta wolfsburg no coding necessary just plugged it up and put in the security code that I got from the dealership. (watching Dora the Explorer)

2010 Jetta Wolfsburg with the same "pop & poop" RCD-510 issue here in AZ. Hoping my CPO will cover it.

Like others in this thread, I found a dead radio in my 2010 Jetta TDI Sportwagen one fine morning. The dealer found no fuse problems. A recommended radio repair shop pulled the radio (for $130) and said the power supply had corroded and could not be repaired. I'm looking at laying out more $$ for an aftermarket unit, plus wiring harness/adapter, plus installation. Ugh.

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Add another 2010 sportwagen to the list. Radio completely dead. Also had battery go bad. Replaced with new one and when radio quit new battery was so dead key on to start would only click a little. Happened over about 3 hours time from last running. lucky car didn't burn up draining new battery that quickly?

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Did you have an rns 510 before? Or will other models in other year VW's also work in the '10 Jetta?

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@fire1 if you are talking to me I had an rcd 510 before in the 2010 jetta the rcd 310, 510 and rns 310, 510 and I think 315 will all fit and hookup perfectly. The dealer says you have to bring it to them to be coded but I didn't do that and it all works perfectly. If you go to the RNS though you will have to get a gps antenna they are on ebay from 7 to 15 bucks

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Hi Everyone, tried to follow all the great updates but need some help. I got my dealership to offer to pay for a Best Buy radio and install up to $250.00. I went to BB and they gave me a quote on a Pioneer 6/1" DVD, bluetooth, HD Radio, Satellite Ready reciever for $399.99. My dealer said no go. Any idea what model I should shop for that would fit the 2010 jetta sedan? Maybe I could still have BB install if I find a radio cheap enough.all I need is a radio and CD player. Thanks!

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any after market double din will fit if you get the right wiring harness and mounting bracket do you think the dealership will just cut you a check for the 250? If so there are a few knockoffs that are made for VW for under 250 or you could get an OEM stereo from Automotix.net. but if you get the mounting bracket and wiring harness any double din can fit.

Not sure they will just cut me a check. I can ask. They want proof in writing of the work to justify the payout. Hmmm. Thanks !

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I finally got my wifes 2010 jetta back from vw. After close to 3 weeks with their passat loner car the touchscreen radio works. Not everything.. The aux. input under the arm rest does not function anymore. It makes no sense to me but a memo was found by the tech that states after the update everything is bluetooth only. Crazy......They also had to replace the battery. Go figure!!!!!!!!!!!!!! It was all payed by VW. Including the free rental That I took to NY............

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Guys I had the same problem, after my battery went bad I needed a jump, radio was working fine . Tested the battery definitely bad, replaced it two days later I shut off the car , radio never came back on. I had a TV shop for 37 years so I pulled the radio, took it apart, found two legs of the 5 volt regulator were cold solder joints. I resoldered them reinstalled the radio and it works ! I am going on vacation but if it works when I get back I will pull it out again and put together a tutorial on how to fix it.

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@timeshifte if you did that you would be the most awesome guy on this forum and I would really appreciate it. I am going to count the days until your return.

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I, too, am looking forward to following the @timeshife tutorial and playing around inside the radio. However, I am skeptical that this is the problem in my case - I took the radio to two different shops and they both took it apart and inspected for things like cracked, lifted and cold solder joints (at least they told me they did) but didn't find any anomalies. I would love it if you prove them both wrong!!

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Still hoping to find somebody to buy my dead "core." RCD 510 I purchased a salvage unit from Automotix.net for $183, they provide the donor VIN and that along with the radio VIN on the unit, made sourcing the radio code from local dealership, very easy. As an added benefit I now have Sat. subscription. Hopefully they bought a "lifetime subscription" :) before they wrecked their car!

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I took top and bottom off radio, then repluged in connectors. Found something loose near main power connector where I got interm good signal from what I thought was a dead radio. Trying to pin down the problem connector solder joints or flex break in circuit board?

TimeShift! You are brilliant - please send out that tutorial when you get it. I'll try to check back but if anybody on here wants to be super helpful, send it to eis.andy@gmail.com. My radio died a few weeks back and I utilized this thread for advice. After receiving two of the wrong units from Automotix.com, I have successfully located one at a local salvage yard for the same price. Be VERY careful with Automotix because they did not send the right units twice in a row. Specifying the exact OEM # is not enough and their 5star condition didn't mean anything apparently. The first unit was total junk and the second was just the wrong unit. Not even close to the same PN (it was a Premium 7). Other than their inability to provide the requested unit, they are friendly, fast, and fair priced. Get them to send pictures.

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Wow @andyeis they did mess up my order but it was in my favor so I didn't complain at all

Automotix does not have the correct replacement radio. I'm shipping mine back for a refund. This really seems like VW got a bad batch of radios and they should do the right thing and replace/repair them. I know they're 4 years old, but this is ridiculous.

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I complained to VW via their live chat feature on their website. The CSR brought the situation up to a Regional Case Manager who worked with my dealer. They (VW) have agreed to pay half to have the stereo replaced. Half is better than nothing, in my eyes.

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My stereo was out of warranty (slightly), and VW paid for the new radio and the installation. Its sad to see so many didn't get the same satisfaction as I did.

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I am still waiting for someone to determine which pin at the main radio connector has lost contact, I have had the radio working like new then when I touch the connector a certain way it goes dead again. I've had it working 3 times after going dead. a cold solder joint at the connection to the circuit board may be the problem?

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I left my dealership today after getting my 70K service, and after a quick stop by the grocery, I came out to find my radio dead. Went directly back to dealer and they were kind enough to run car through shop and check fuses. They reported that the radio does in fact appear to be dead, and even though they were not aware of this trend, they admitted that another customer has replaced his radio 2X!!! Mine is a 2010 Jetta TDI, and this has been my 6th VW, 7th if you count the 2009 that was replaced under lemon law. Worst experience with this series. I am definitely looking to trade in for a non-VW in the future. I will file complaints with the agencies as recommended, and pray to god I don't wind up with dead battery while this gets sorted out. I drive almost 40 miles to work, and that to me is reason to say this issue is not a luxury concern. Looking forward to that tutorial from @timeshifte.

Follow-up... I received the correct unit from a VW Golf from a local salvage yard and replaced it without problems. I sent my wife to the local VW dealership here in Houston and they charged her $45 and made her wait 2 hours to get the code keyed in. They gave her some garbage excuse that weather in Germany was delaying them getting the codes over the phone. Am I out of line by requesting them to refund that $45? This shouldn't have taken more than a 5 minute phone call and a quick key-in on the unit. They didn't need to remove the unit - they had the #'s they needed from me so I know they didn't charge for that.

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I agree with Mattthewriter. I called the dealership, they took the serial number, called me back in a few hours and gave me the code. The guy wasn't really sure what to do, but he came through as the code worked like a charm. Get your money back. You're the only one who has been charged.

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It took them about 3 minutes over the phone for me as well the dealer said they were going to charge for it when I was at the dealership but I called hoping they would just do it and they did

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My radio/electrical system, too! Clearly this is a serious problem. Yesterday I pulled out my ignition key and it was so hot I could barely touch it. My car only has 37 miles! VW where are you? Why are you not doing right by people? How can you sleep at night knowing you've sold cars to people with major electrical problems. Step up and do the the right thing!!!!! Fix them!!!!!

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I thought I was the only one with the hot key issue I thought that had more to do with the temp outside than an electrical issue. It is sometimes only warm other times as you said too hot to touch

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Never ran into the "hot key" issue. I will pay attention to that on my weekend trips (I drive 450 miles twice a week).

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I also have a cantankerous drivers seat belt sensor complaining if I move and quite often even if I don't. It's solved by shoving a water bottle between it and me. Irritating but I refuse to put any further cash into this money pit.

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Citel and Robert, I haven't read this long thread. Have your radio/consol systems suddenly gone out, too? And early battery death and brake lights and stalling for no reason? I bought this car new. It only has 37k on it. So frustrating!

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@NotSoGreenMachine: I have heard of people's batteries dying in this thread and some complaints about brake lights, but nothing so far about stalling for no reason (I might have missed that). Some have suggested cleaning a battery cable to the frame (I would recommend digging through the thread, as long as it is). I bought mine at 16K and have put 106K on it and mostly the biggest complaints have been its penchant for getting in accidents. I had glow plug issues, but I believe that was caused by one of the accidents. I also had issues with one of the sensors in the tires but that was covered under my extended warranty (would have been nice if my stereo had died under the extended warranty but I doubt it would have been covered). The mentioned seat belt sensor (very very annoying). I have also replaced the rear break lights once and one of the headlamps, but these all struck me as ordinary repairs based on my usage of the vehicle. I haven't had to change the clutch (I would say upwards of 60-80K have been in 6th gear freeway driving so clutch hasn't seen much use) and only have replaced the rear brake pads once. One thing all these repairs and issues are proving is just how incredibly easy it is to repair this car. The stereo was hecka easy, so was just about everything else. I would also heavily recommend changing your own oil if you got a TDI. You can save $40 or so doing it yourself. Hope that was helpful.

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Mine died about 120K. I also listened to it HEAVILY on long drives, which I do a lot of (my 7-year-old has had a lot of fun tinkering with the dead stereo, so it's not all bad). Frankly, I'm quite happy I got as much mileage out of it considering how common this issue is.

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Citel Im interested in how you fixed the stereo.... only issues i have had were stereo of course and my intake manifold the intake was still covered under an extended 100,000 mile warranty Im only at 75000 miles radio went at about 64,000

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I didn't fix the stereo. Guess I didn't make that clear. I bought another one from the Automotix.com people. The installation is what I am referring to. That was very easy. I've had more trouble installing CD/DVD ROM drives in old PCs.

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Oiginal battery quit at 38 months old. Then new battery was completely dead at 41 months/ 44K miles. When charged and restarted, radio was dead. All fuses OK. Pulled radio and twisted connector to radio and it played again. Have not found problem causing radio to quit.

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I just contacted VW via live chat. I own a 2010 jetta wolfsburg turbo. Same radio same exact issues. they also escallated my case to an RCM and I am expecting a call by tomorrow end of day. I have an appt with VW at 2:30 today just for them to tell me what I've already read about in this thread. There is no way in hell I will be paying a DIME for this issue. a month and a half ago I had my recalled fuse box replaced and since then things have taken a turn for the worse...battery has died 3 times....it's less than a year old. and yesterday Radio died. I'm so over VW.

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Same thing happened to me. Let's make this viral. Go to https://www.facebook.com/volkswagen/ click on Post to Pages and look for a post from 13AUG2014 regarding this issue.Re-post your stories under my comment and/or Like.Twitter is also powerful so tweet it out too if you have an account.

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VW reccomended that we relocate the Facebook thread over to VW of America's page so lets make it viral over there too https://www.facebook.com/VW Pleas post a separate post there with the hash tag #VWRadiosJunk

I have been reading this post most of the evening. I have a 2011 Jetta TDI. I turned the car on, it worked and then popped shutting down, black screen of death. And then the clicking continued. About every second or so, whether the car was on or off until I was able to get home and start pulling fuses to see if any were blown. Man, seeing what all you are posting, scares the beegessuz out of me for what I am going to deal with tomorrow at my local dealer. Just can't afford this now. I have an extended warranty so here is to hoping this will be covered- IF the car starts tomorrow!

WOW! Just heard from VW dealership. Since I was literally calling on my 3 yr anniversary, they are covering the replacement of the radio completely under the original warranty. So this new radio should be of a better model, but either way will be good until I get rid of it.

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Stop everyone! 2010 Jetta with 47k on the odometer. Stereo just went out while driving. Dealership said the radio was dead, no fuse blown. Dealership said no warranty on the radio. I called VW headquarters and filed a complaint and VW replaced my radio free (warranty repair). Had to pay 160 for dealership to install

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https://www-odi.nhtsa.dot.gov/VehicleComplaint/index.xhtml

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I miss my radio... same issue for me. Just stopped working. This thread is awesome. I love my 2010 Jetta so much that my husband just bought the new CC. I am contacting my dealer now.

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File your complaint with The National Highway Traffic Safety Administration http://www.nhtsa.gov/ . The 2010 VW radio is a safety issue and NEEDS to be addressed by VW and the NHTSA

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2010 Sportwagen TDI 111,000 miles - dead premium radio - just as described. Will be filing complaint with VWOA and nhtsa and BBB

2010 TDI with 39k miles and a dead radio. Also, I have the remote entry problem with it not working sometimes and I haven't heard this from anyone else in this forum, but sometimes I can't put the car in reverse without turning off and restarting the car. Anyone else have that problem? I also had a bad ultra sensor about a month ago.

I did file a complaint via VW chat and posted on their Facebook. This is my fourth Jetta and I'm sad to say that it'll probably be my last. It's definitely the one with the most glitches.

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Update: purchased an identical version of the media VW stereo after having all the same issues and after barely a month the stereo popped and it's dead. At this point I am saying that it's not the stereo that's the problem but electrical. I had my iPhone 4 plugged into the electrical outlet that's behind the center consol and it gave me an error on the phone to the effect of unable to charge due to error. Unfortunately I was driving down a Texas back road so couldn't get the exact message. I would not recommend replacing the stereo but look into an electrical problem. I can't remember if my phone was plugged into the mentioned outlet the first time. I'm gonna have to pull out the stereo and unplug it so it doesn't drain the battery. Will update as necessary.

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Quick addendum: when I said "center consol" in my post about 20 minutes before this one I am referring to the one behind the arm rest, the outlet that faces the back seats and not the 12 V cigarette "plug." really mad about this.

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I have a 2010 Jetta Sportwagen TDI. My radio, model # 1K0035180AC, died last week, just like so many of the other posters here. I plan to buy a replacement unit on eBay (a salvaged unit pulled out of a wrecked VW). My question is whether a 1K0035180AF can just plug into the existing wiring from the original unit, or do the AC and AF have different wiring harnesses? Are there any meaningful differences between these two radio head units?

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2011 JSW TDI with the dreaded dead radio. Below is the response I received from VWOA after emailing everybody on this page: http://media.vw.com/contacts.htm Its what I expected and I have already ordered a radio from Automotix. Just hoping the replacement holds on for a couple years. RESPONSE FROM VWOA: Thank you for contacting Volkswagen. It is my hope our drivers would enjoy nothing but wonderful miles with their vehicles, and I am disappointed to learn this has not been the case during the ownership of your Jetta SportWagen recently. Based on the nature of your concerns, our President and CEO, Mr. Michael Horn, asked me to respond on his behalf. We issue warranties on our vehicles because we feel it is unreasonable for a customer to pay for manufacturing shortcomings within certain time and mileage parameters. Once a vehicle is outside of these parameters, there is an understanding that the cost of any needed repairs falls on us, the consumer. As your car has exceeded the provisions of the New Vehicle Limited Warranty by 4 months and 15,000 miles, I regret we are unable to assist with the cost of the needed repairs. I know this is not the answer you are seeking, and I apologize a more favorable response is not available to provide you. I recognize you have found information on the internet indicating other drivers have experienced the same concerns you have. While I appreciate your desire to research this matter, I regret I am unable to verify information found through non-VW resources. When our drivers and dealers alert us to concerns with a vehicle, we collect this information, categorize it for internal tracking, and we report it to the Federal Government. Please know I have done this for the concerns you have shared. When a trend is found, an investigation is launched to determine the best way to help our drivers, and this may mean we issue a campaign or a warranty extension for a specific component. Currently, there are no open campaigns for your Jetta SportWagen. If we issue one in the future, and you have already paid for repairs covered by the campaign, we will gladly review your documentation for the opportunity to reimburse you. Thank you again for contacting us. If you have any questions or concerns going forward, please don’t hesitate to speak with our friendly advocates in the Customer CARE Center by calling (800) 822-8987. Help and information are available Monday through Friday, 8:00AM to 6:00PM, local time. Sincerely, Emily Goga Executive Specialist

Add another one to the list, 2010 Jetta TDI CUP radio died, dealer wants $93 to verify and VOA just sends nice email that's no help at all. Plan to replace with aftermarket radio. Won't buy anther one without a longer bumper to bumper warrantee.

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Add another one....2010 Jetta TDI. 42711 miles. Not a happy camper after reading this thread!

Update, I just had my car in for 40k service. VW agreed to pay for the radio and the oxygen sensor parts and 50% of the labor. It'll cost me $110. Tarab71 - call VW and complain, take to the dealer, have the dealer call VW.

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Thanks @shoshe. I'm definitely calling, even if it's just to get the complaint in. I'm not holding my breath that they'll do anything for me. I'm out of warranty, and that's my only problem.

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Called my local dealer, there is no recall, no compliance, I'm out of warranty, so there is nothing they will do for me. I was quoted $1700 for a new radio. They are getting me a quote for the exchange program, but can guarantee, it will still be expensive. First & last Jetta for me.

$1,700 is way off mark. My car is at dealership as we speak. Radio is $600, installation is $100. VW covering radio and 50% of the installation for me so I'm out $50. Dealer called VW on my behalf. I'm out of warranty too, I have 39K miles. I had them appraise it and they're going to give me $13,000 on trade - I owe $9K so I am thinking about trading it. I have a 2010 Jetta TDI.

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The $1700 is for a brand new radio. I'm sure the exchange program will be closer to what you are paying. I guess it all depends on your dealer, if they'll help you out. I'm supposedly the only person who has called them about this issue. I owe about what you do as well, I was hoping to drive this car until I couldn't anymore. I really love the car, this is the first issue I've had. Makes me angry they won't do anything about it.

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Add another, mine died over the Labor Day Weekend. Used the car on Thursday and the radio worked fine, went away for the holiday weekend, when I got in the car Tuesday morning I had a black screen. Still deciding what to do, the stereo was loaded with 6 of 7 CD's from a box set.

My 2010 TDI radio died two weeks ago. Have had remote entry/unlock problems, heating-a/c problems as well. After reading all the posts here it seems obvious that there is a manufacturing problem that ought to be covered by a recall. I hope all are complaints finally result in that outcome.

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I talked to VW on Friday. They will do nothing. I'm out of warranty. The only "helpful" suggestion they had, was try another dealer, to try to get the radio cheaper. I laughed at her. The only time I will be going to the dealer, is if there are any recalls on the car. I've still got a few months until it's paid off. Once it is, I'm done with Volkswagen.

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Newmar17 I have a 2010 TDI (Miles 46k) and my issues are exactly the same which confirms this is all tied in together! It can't be coincidence? My Radio died, my a/c sometimes works right away and sometimes it may take 10min before it does (just blows hot air) and recently my passenger door stays open even though I lock the car. Then when I open door with handle the alarm comes on. Hence entry/unlock problems. Wow!!

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When my radio died a few weeks ago, I was pretty sure that VW would say I am far enough out of warranty that they could not help, and that's how it went when I called them. My car is 4+ years old with 80,000+ miles on it, so I can't disagree with their decision, but it still sucks to have a broken radio. However, I am pleased to have found a place to get a replacement radio at a reasonable price. Automotix (http://www.automotix.net/) seems to be a marketplace for auto salvage yards trying to sell salvaged car parts on line. I ordered the same part number as my original radio, which was pulled out of a Jetta with only 4,000 miles on it. It cost only $198 with free shipping. Should arrive this week. It should be an easy swap with the dead unit. If all goes as expected, this will be a pretty painless solution to a sucky situation. I share this info in hope that it will be useful to others who are stuck in a painfully quiet car.

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@tbbbnbab it is a VERY easy swap just be careful removing the molding there is a youtube video that shows how to swap it out.

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I went the automatix route. They ended up shipping the wrong stereo (310). When I called to return and exchange, there were no 510 RCDs available at that time. I have up on a replacement and ordered a Kenwood from Crutchfield. Due to arrive in 3 days. Already happy with the decision to not have another stereo that is very likely doomed in the long run.

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I am probably going the repair route with BBA Reman http://www.bba-reman.com/us/index.aspx . From looking at their site it sems like a good way to go, they will repair your OEM radio and send it back to you. In researching this problem, it seems that there is a capacitor that goes bad that causes the stereo to die. With the repair/remanufature route only the component that is bad is replaced instead of the entire unit. I am going this route as well since I have 6 of 7 CD's from a boxed set loaded. I am calling after I get out of work tonight.

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Sorry to be added to the list as well My wife's 2010 Jetta TD's radio also developed the black screen over the last two weeks. We are now preparing to echo the steps that all of you have taken and like most of you this failure to stand behind their product will most likely prevent me from buying another VW, Audi or Porshe...

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Just a follow up, I contacted BBA-Reman about my stereo, and over the phone without having the radio in their possession to troubleshoot the problem, they quoted me a price of $550.00 to repair the radio. I found a used one on ebay and purchased it for <$200.00. I got the unlock code from the dealer and I now have a working stereo in my car. After being quoted $550.00 for the repair I decided to dismantle the radio to retrieve the CD's from a liited edition box set that were inside. It wasn't too difficult, just tedious and time consuming. I can provide pics as to how to extract the CD's if anyone is interested.

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Closing the loop on my situation...yesterday was a happy day as I pulled out my dead radio and installed the salvaged radio I bought from automotix. It was a very simple installation. I gently popped the plastic trim/moulding with a putty knife, unscrewed the dead unit with a Torx 20 screwdriver ($5.00 at an AutoZone store), unplugged the wiring harnesses, re-plugged the wiring to the replacement unit, and then checked to see if it would turn on. Tah-dah!! It worked!! Getting the anti-theft PIN code was simply a matter of calling my dealership, providing them the VIN from the original host car of your replacement radio and the new radio's serial number (long number starting with "VWZ" which can be found on the label on the top of the radio chasis or stamped on the right side of the radio chasis). The dealership entered these two numbers into their computer, which then revealed the PIN. They did not charge me for providing the PIN, thankfully. I entered the PIN on the radio screen and was soon listening to music again! It is worth mentioning that my old radio from 2010 was a 1K0035180AC, the stock radio back then. The radio I got from automotix was supposed to be a 1K0035180AC, but I received a 1K0035180AF, which is the model used in the 2013 Jetta donor car which was the original home of my replacement radio. As far as I can tell, there are no compatibility issues, and in fact, the AF version is faster at navigating my iPod adaptor (the AC was frustratingly sluggish). Win win!

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My 2010 Jetta TDI radio crapped out today (all black screen). I'm probably going the Automotix route but want to check the fuse behind the radio first (engine compartment fuse is OK). I haven't managed to get the dash trim off the radio yet but is the fuse behind the radio on the radio unit itself? Also, has anyone been able to keep their Sirius subscription after replacing their radio? I purchased a lifetime subscription six months after I got the car.

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The fuse is in the lower rear corner of the radio, where the wiring harness connects. You'll need to disconnect the harness to access it.

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Thanks, tbbbnbab. Unfortunately the radio fuse wasn't the problem so I guess I'm in the same pickle as everyone else. Does Automotix tell you the year/mileage of the car you are getting the replacement radio from before you buy? I guess I'm concerned I could potentially receive a 4-5 year old radio that is months away from quitting itself. Mine went 5 years and 106k miles before it quit. Thanks in advance.

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Yes, Automotix was able to tell me the age/mileage of the radio. Just ask them for that info when you call. If you get the VIN, you can even look up the exact car on line from when it was auctioned off to the salvage yard.

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Add me to this extensive list. My 2011 Sportwagen TDI now needs radio #3. I had poor service from automotix yesterday, still waiting for a reply, so I tried LKQ parts online. They had a better selection at decent prices, and even listed the donor car model, year, and mileage right in the listing. I have a Prem 8 on the way from a 2013 Jetta with 13k for $165 and free shipping. I am hoping the 2013 version will have the bugs out of it. And this really makes me question another VW. I hope they know how many people will find a better quality product elsewhere next time. At least stand behind your issues Volkswagen!

I have a 2011 Jetta 2.5 SE. Touchscreen stereo went dead about 3 months ago. Since then my battery has been dying more and more frequently. It finally got to the point where if i run the car for an hour the night before, it will still be dead in the morning. I replaced the stereo with an aftermarket stereo this week. The next morning, my battery was dead again. I have had the battery tested and it's not the battery. I've called VW and they said they can't do anything about it. Any suggestions?

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Do you have AM/FM - the antenna in the jetta and maybe even a power amp to boost the signal is a power antenna the tech had to reverse the wires going into the plug for me to FM - AM still spotty. I've had no battery issues since I replaced the radio with a Kenwood. My jetta battery would die after 3 days before changing radio

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My 2010 Jetta TDi has 56000 Mi on it . Radio just went dead. Dealer says $800 and $100 to install new radio. Also had the fuse box replaced. It was prior to the radio going dead. Am considering buying Ford SUV. In all my years of driving I have never had a radio go dead. And from looking at the number of complaints on this blog says that Volkswagen has a problem and they are not taking care of it. I am also thinking of sending a letter to the States Attorney General about this.

You can add another dead radio victim to the list. About a month ago as I drove down the road a loud pop came from the right front speakers. The radio kept working and completely died as I was driving a few days later. I found this thread and decided to try the Automotix route and ordered a salvage radio from them. Unfortunately the radio I was sent was wrong and complete junk. I don't recommend them after seeing the unit they sent me... I believe it was the 310 model and the front screen looked like someone tried to poke a screwdriver through it. They did take the radio back and refunded my money but what a hastle. My 2010 Jetta has almost 90,000 miles on it so I'm not holding my breath on VW being any help. My experience with the joke of a service department at Autohaus of Peoria (Illinois) has been tarnished since the 2300 mile mark when the high pressure fuel pump on my TDI went out and they tried to claim that I fed my diesel engine gasoline then refused to cover the repair under warranty even though I still had the receipt from my last fillup that clearly showed I had purchased a full tank of diesel. I can only imagine the waste of time that would occur if I approached this same service department for help with this POS radio! I already turned them into NHTSA for the fuel pump that imploded and left me hobbling in the middle of busy traffic so I already have experience there! The sad thing is their engineers designed a great drivers car; too bad their customer service isn't as good and VW doesn't stand behind their products.

Update: a week after my radio in my 2011 sportwagen TDI blew out my new used radio arrived from LKQ online while I was on my lunch hour. I called the local VW dealer and got the code , installed it and set it up, and had tunes for my drive back to work. (And was on time!) It was like new and only $165 with free shipping. Very pleased with LKQ and based upon the responses here from others I didn't even bother with VOA. I hope my new radio will last better than the last two. Still questioning a VW for next time...

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I had to return the radio LKQ sent me because it wasn't a touchscreen even though I confirmed the OEM stamp on my unit. When I spoke to a local LKQ retailer they told me they didn't have any touchscreens on their system anywhere in the country. I checked the website and found one but it was $380. I think I'm going aftermarket instead.

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Were you dealing with Automotix or LKQ? I just looked at Automotix's site and saw a few matching radios...

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I was on LKQ. I see Automotix has several listed but how do I know it will be a touchscreen? This is what I'm trying to replace:

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If you look at the white sticker on the top of the radio body, you should see a part number, which should be something like this: 1K0 035 180 AC. That's the number you should see if you had a AM/FM/Satellite/6-CD changer installed in your car. There's a possibility that the last two characters could be AD or AE, but since your car is a 2010 Jetta, it is probably an AC. Ask the Automotix rep if they can confirm the model number over the phone. Also, if you look at the details on the available radios on Automotix web site (click on the stock number link), you will see an "Interchange" number, which should be 638-51724 for the 1K0 035 180. As an added double check, ask the Automotix rep to give you the VIN of the car it came from. You can then do a search on the internet under that VIN to find out the exact vehicle model the radio came from since that VIN will identify the auction of the wrecked car. If the radio came out of a car similar VW, you should be in good shape. There are cross reference table on the internet which will tell you which cars used the same radio as you had in your car. I hope this helps!

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Any update on a class action lawsuit? I am ready to help. My radio in my 2010 Jetta TDI recently went out. They was 750 like everyone else. Come on people lets do this!

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I filed a complaint on the NHTSA about the radio in my 2011 Jetta TDI. I listed it as a safety issue as when the radio dies so does the handsfree phone feature. If enough people file they'll push VW to do an extended warranty on these. Lets all get on there and do it!.

I also have a 2010 VW jetta wagon TDI. I purchased this vehicle new and now have 80K on it. I brought my car in for 80k service and When I left I had no radio/Bluetooth. Dealer pulled car back in and looked at it and told me it was not fuses and was internal to the radio and to call VW to see if I could get good will. I was told car had too many miles and could not be covered, will cost $700 for refurb from dealer. Radio is Delphi Premium 8 part number 1K0035180AC (this is my 3rd VW in the last 9 years and will probably be my last)

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2010 GTI 93500km This is my 5 VW. Radio (NAV HEAD UNIT) failed at 88000km, (out of warranty by 8000km). $120.00 for VW diagnostic. Resistor failure in unit stated. VW Advisor Frank Sbrocchi of HUMBERVIEW VOLKSWAGEN in Toronto Ontario Canada insisted that I call WV Customer Care. I did call, they took my info, called me back 2days later. They agreed to replace the Unit for free, the dealership installed it for free. It all took 7 days, from phone call to installation. It's 2 days later and functioning excellently! Definitely will buy a new VW GTI ... I'll be ready in 2016-17. Great stuff VW CANADA, HUMBERVIEW VW, and my man FRANK SBROCCI ... Wow!!!

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So I have to say that Automotix/LKQ might be the most incompetent company I have ever dealt with. They shipped me two wrong units and the third I received (after requesting pictures) was damaged in the back so that has to be returned as well. Their response to their locations mislabeling their OEM inventory is basically "oh well, what are we going to do?" Considering that Automotix doesn't show up on Google search results are there are any other options besides eBay?

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The radio also went dead with a POP in my 2010 Jetta TDI which I have had since new. Just happened about a month ago and it comes and goes. One thing I noticed is with ignition in the ON position and the car not running, the readout above the steering wheel, and clicking over to the audio setting, shows an FM channel . Then using the up and down arrows, the FM channel will change, but there is nothing on the radio screen and it is absolutely DEAD. It will come back on intermittently while driving. I hope all the people that have posted their problems on this site will lead to VW MANNING UP and taking care of the problem. They are and will lose many customers from a relatively simple to correct problem. Whatever happened to manufacturer loyalty? They expect repeat customer loyalty but will they reciprocate?

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VW is not going to read this and say "we should fix this problem for these guys" We have to complain to the proper authorities. We can complain here all we want and NOTHING will get done! We need to file complaints with the NHTSA. This is more then an am/fm radio problem.. We loose our handsfree cellular capabilities which was factory installed and that is a safety concern! VW considers a radio as a luxury item therefore we have to focus our fight on the handsfree phone no longer working. Like mentioned the only one that can press a manufacturer into doing a recall is the NHTSA. Go there and file a complaint it only takes a minute.. Please, lets get this settled..

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Another victim! I have a 2010 TDI Jetta Wagen. Two week ago, as I pulled up to my house, I heard a "pop" and touch screen went dead. Dealer wanted $580 plus labor to replace the radio. Took it to a German repair spot and they said all fuses were fine, ground is fine, power source is fine, even subbed it with another radio and that worked fine, so he's saying it's definitely internal issue with radio. Asked the dealership where I bought it - Herman Cook VW in Encinitas, CA (near San Diego), which is about 2 hours from where I live in LA - if they can do anything for me. I will definitely go on NHTSA site and file complaint related to safety - I got around hands free issue by using a rocking JBL portable blue tooth speaker with my iPhone and I basically just listen to stations I want via the phone and this set-up. But it's really annoying not having a radio! I want to sell the car but not with a dead radio. Gun-shy about after-market and salvage radios. Like a poster above, I have owned many cars in my 30 plus years of driving and never had a radio just "die" on me. Ridiculous.

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Add another to the list! My 2010 VW Jetta Wolfsburg radio went dead about 1 month ago. Forward to present day. After I came home from a 5 day vacation it would not start. I had to get a jump. This morning it would not start again after sitting 24 hrs. Before this all happened the doors would lock and unlock and the window would not roll up all the way.

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Update. I talked to selling dealer in Encinitas and he said I can go to any VW dealer, have them do a diagnostic that shows issue is radio only, and then have them submit asking for "Goodwill Assistance." It's a process all VW dealers are familiar with. I did it with my local dealer close to my house (in LA) and VW offered to cover 75% of replacement radio, which comes out to $200. They will give me 12 months warranty - believe it will be refurbished and not brand new. I am moving ahead with this offer, even though I am tempted to call corporate and ask for full coverage from VW. The dealer said they direct customer interaction can make a difference. But I am planning to sell this vehicle soon so need radio working ASAP.

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You were fortunate. I had no such offer from my dealer, and I must have gone back and forth with VW Corporate Customer service with 6 e-mails or more. All they did is politely tell me over and over again that they would do nothing to help me out. They did offer me a $1K voucher to buy a new VW, but wouldn't part with $200 to help fix the bad radio. Said it wasn't in their budget, but the voucher was. Didn't make a lot of sense to me. Hard to put future trust in a company that dodges an issue like they are this one. We went out and bought a new Honda CR-V instead. For the sake of a couple of hundred dollars, VW lost me as a customer and all the money from future service work, etc. that would have accompanied my buying another VW. Funny part is, they don't seem to care! Not a real solid business strategy from my perspective.

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I hear you. I am selling my Jetta Wagon mostly because I want a larger vehicle again (used to derive a Dakota 4 wheel drive truck). My wife has Ford Edge and while the My Sync Technology is far from perfect, Ford has been excellent about responding to any issues. The odd little anomalies in VW engineering, specifically electrical issues, are just strange to me. My back door lock always has issues, my remote fob always has issues, the radio died, the top cover to the console broke and rather than just repair the cover, the only build option is to replace the entire console for $600! For awhile, my Blue Tooth went completely out and wouldn't recognize any of my devices, (and then it came back on!) My German car repair guy said he's seen similar electrical (radio) issues with Audi and MB, so may be the radios are all sourced from same manufacturer. German cars are really fun to drive (especially BMW) but they're not worth the tech hassles over the long run.

Same story - 2010 Jetta TDI, 60,000 miles and the radio spontaneously died. Took it to a local audio/TV repair shop and they were able to fix it in a few days for a little under $300. This wasn't the first one of these they have seen; they found the cause of the problem was a failed power supply control chip inside the radio. Then there is the issue of the engine sometimes idling rough and spontaneously stopping while driving (it has done this since new - no one has been able to find the problem), the two EGT sensors that have failed, both back door lock motors, seat upholstery cracking for no apparent reason (including the one that was replaced under warranty...) Maybe the Japanese automakers pay VW to make lousy cars so the Japanese guys can sell more cars to disgruntled VW owners. Loved the Jetta at first and it still is fun to drive but it has horrible reliability.

@Robet I just received a new radio from automotix but I'm having trouble getting the PIN number. Every dealership I called said you have to come in to get the pin but I'm wondering if the serial number doesn't match the VIN of my car they won't give it to me. Any ideas or suggestions?

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Try the parts department at the VW dealer. I called a dealer this week in Tampa and talked to the parts department and got the code for a radio I purchased from a salvage yard. The radio came from a 2013 and I installed in my 2010 Sportwagen. He asked for the VIN of my car and the serial number of the replacement radio. Works like a charm.

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Emailed VWOA and got a obvious out of country customer support reply - "I apologize for the time it has taken me to respond. Please excuse the delay as I was pleased to look into your concerns. I understand you paid a diagnostic fee of $39.00 at Capistrano Volkswagen for your radio, and that you were quoted a replacement cost of $599.99. Due to your troubles and efforts to resolve the issue, I would like to reimburse you for the diagnostic fee of $39.00. It is not our intention for our VW customers to have this experience. I hope this offer represents a sincere gesture on our behalf for your time and radio concerns. If you’d like to accept this offer, please respond with an updated mailing address and I will get this sent out to you. Once you have confirmed, your check will arrive within three to four weeks. In addition to our offer, I understand you are requesting we replace your radio, however due to the age and mileage of your Jetta we are unable to meet your request. Because I understand your radio repair has come as a surprise, and I commend your attention to this matter, I would like you to know this was not an easy decision to deliver and I hope this offer represents a sincere gesture on our behalf. I understand this news may be displeasing, and so I apologize. In time, I hope you will reconsider your decision to depart from Volkswagen. Warm regards, Raven T. Customer CARE Advocate" Well at least I got the 39.00 back. That’s good but how about replacing the radio? It is only 5 years old and shouldn’t just quit. I have a 1980 BMW with the original radio that is working. I have an unmodified 1959 Fender Guitar amplifier that is still working. I don’t think a 4 year old radio should just quit without the manufacturer taking some responsibility. A responsible automobile manufacturer should stand behind their product. I don’t think I can trust VW anymore. My next car purchase may not be a VW.

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Another casualty... Pop & dead. 2010 Jetta TDI Cup Edition. Thank you for your posts!

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2010 Sportswagen TDI: Add one more dead Touch Screen radio to the list. Got in the car (after a rainy night) and NO RADIO - NO POWER ... all black screen! Went to Neftin VW Dealer, ck'd the fuses under hood. All OK. Except "no fuses" where indicated in manual. WTF? Looks like the after market Kenwood is the way to go! It appears that the Delphi is a defective product and to pay VW $100 to diagnose is a waste! Any comments appreciated!

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2010 Jetta TDI - same story, different TDI. - Dead Radio!...last week I came out of a store, hopped in car and no volume on radio, then next day- no stereo at all..just the black screen, and then 48 hrs later...battery completely dead! To start it -the and car was on jumper cables 20 min before it turned over! Puzzling cuz now-Here I am a day later and everything is working perfectly fine. ....what to do??? While Im pondering plz answer me this....For those of you who have replaced radio ...has the replacement radio corrected the problem permanently? Or should I try to unload this vehicle bcuz I will have months of electrical problems in my future?

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my dead battery was fixed - when a syero place puts in new radio they replace the harness - fyi the antenna wires had to be reversed going into the harness.

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I had my radio replaced through Livingston VW in Woodland Hills, CA - total cost was $200 (75% covered by VW). It seems to be working fine and it's nice to have blue tooth functionality and sports talk radio back. But I am really uneasy about future issues with VW electronics. The dealer I went to said he had not seen that many situations like mine with same model year Jetta, and (as they all do) immediately discounted any Internet board where the problem took on a critical mass of voices. Pretty sure I will sell the vehicle in Q1 of 2015 and leave Euro car family. As to why VW decided to cover 75 % of the radio replacement (and not less or 100%) is a mystery. Dealer had no idea as he told me the whole effort, based on his experience, would probably be a waste of time. I've had the car 5 years with approx 70K in mileage. I would advise anyone with same issue to attempt this route, as it was a really quick expedition - once dealer makes written diagnosis, they submit the request for assistance in writing to corporate (via email, fax, etc.) and I got an answer back the next day. Radio arrived a week later and was replaced at earlier service opening they had on calendar for me.

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My radio went kaput about a week ago but I have not had other problems with electronics or dead batteries. Interestingly, VW corporate was willing to only pay 50% of the replacement. After shelling out $1,000 in maintenance and another $350 to fix a faulty sunroof drain, I'm done with the VW brand. I love how the car rides, but maintenance costs are ridiculous and the manufacturing is shabby when I've got a 5-year old car taking in rainwater and with a busted basic radio.

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It seems no dealership in the country has come across this problem yet there are plenty of us that have experienced it and gone to the dealership. When my stereo was going out it made a noise and i took it in to be looked at. They told me it was the recirc motor which i was not willing to have replaced. A week later the radio went out and so did the noise. About a year before my wife had a vw routan which was having issues that started after that took care of a ignition recall for the second or third time. They spent 3 months and $7000 trying to fix the problem and would not listen to anything I had to say and never fixed the problem. They were willing to give me a discount on trade but only if I bought a new vw which I was not. I was not happy and informed them that they would never touch another one of my vehicles again. My local vw dealer is full of incompetant dumbasses and vw is working very hard at destroying their once very impressive reputation.

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I had my radio on, then all of a sudden it popped went black but continued to pop about every 2 seconds. I turned the car off and on again but the pops every 2 seconds continues even when the car was off. I pulled the fuse in the engine fuse box and it stopped. 2010 VW Jetta SE.

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Add my radio to the list of the dead. I have a 2010 Jetta TDI and the radio died last week. Brought it to the dealership. Fuses and power to unit were ok. They said, "It must be something internal and will cost $700 to replace". Has anyone actually fixed this issue without replacing the stereo?

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Thank you @tea4me. Filed my complaint. However the correct website address is www.safercar.com Just wanted to clarify it for anyone else who will want to file one.

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Checked out National Highway Transportation Safety Board Complaints on this topic. Currently 531 on the vehicle and 103 on electrical components such as radio/ bluetooth. Plz register complaints there. The website is www.safecar.com All you will need is your car's VIN to "file a complaint"

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Add my 2010 Jetta TDI wagon to the dead radio list.. Just happened today.. Pulled the fuse out. Hopefully that will save me from a dead battery..man I am mad

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yes extremely frustrating- dealt with the same prob-- mysteriously enough once the TDI was jumped, then the car radio came back to life and works perfectly. ....its been 8 days with no problems..... Also, had the battery tested at dealer 6 days ago and results were good. Currently, I am very deliberate to be sure radio is turned off before shutting the car down after traveling.

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After seeing the numbers of the complaints filed, I don't think any of us (except the fortunate few) will see any relief from VW anytime soon. At just over 100 NITSA complaints on the electrical issue, it's probably a very small number of 2010 Jetta's on the road. Either the radio problem isolated to a small percentage of Jetta's or people aren't registering complaints. Me thinks we're on our own here. Too bad for VW - they're playing the percentages, and they don't seem to mind losing a hundred or so customers for future car purchases. It's probably an ebb & flow kind of thing for them. We bought a Honda this time around instead of another VW.

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Yup I up-graded and brought a Buick Lacrosse in place of a CC - And then a Ford F150 Raptor in place of the SUV - their loss

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Add another Jetta to this list. 2010 Jetta SE. Radio was working perfectly fine yesterday morning on my commute to work. Went out for lunch. Black screen. No audio. After reading some of the complaints about Automotix, I am going to research getting a replacement with Kenwood. I am not too intelligent when it comes to cars and I am nervous about replacing this myself. But with the videos on Youtube, hopefully it is a success. I just moved to Las Vegas too, so I have no one here to turn to for VW issues, like I did back home in Wisconsin. Shot in the dark, if anyone reading this is near the Las Vegas area and is able to give me a little insight, I can be reached via email crystalkdekker@yahoo.com. Will also be filing a complaint with VW and all the sites listed above. Was contemplating trading in my car in for a vehicle I can off-road in, if this is nothing but a failure and a complete pain in the butt, I will be leaving the VW family sooner than I thought.

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crystal2kaye: I went with a Kenwood replacement ordered from Crutchfield and installed it myself. When I did have questions, I called Crutchfield support and found them to be a great resource and very helpful. I will admit to being pretty handy with wiring and interior work on cars, but I think with patience anybody is capable of doing the work themselves. I ran into a couple issues when installing the new unit. The first was finding a discrete location to mount the new handsfree microphone. I ended up installing it in the ceiling console (where the light and other switches are). I had to snake the cable for this through the headliner, down the A-pillar, under the dash and into the rear of the unit. Second issue was reconnecting the Aux-input jack in the center console behind the E-brake lever. I had to splice an 1/8-inch jack onto the existing wiring for the input and run this into the rear of the Kenwood. And lastly, the mounting clips for the stock trim pieces are held on by weak adhesive/plastic weld. Some of these snapped off during removal. I had to use a plastic weld by JB Weld to reattach the clips prior to installing the trim. Last piece of advice: You may need to remove a trim piece that has the airbag off indicator light (below the HVAC controls). If you disconnect the wire leads to this light and turn the ignition to the on position, you will trigger an airbag fault code in the ECU and will get a warning light. Best advice, disconnect the battery before doing any of the electrical work and only reconnect it once everything is plugged back in. Sorry to drone on. hope this helps.

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spoke with vw of america today.. this was the first they have heard of this issue with the 2010 TDI vw sportswagon premium 8 radio.. they suggest going to dealer to have it tested.. REALLY?

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They are full of what their radios are made of! They will not replace a luxury item even though it works the Hands free Bluetooth that was touted as a safety feature! I replaced mine with a Chinese import made by Delphi for the china market. everything works great except for the ipod docks under the arm rest. they do have a USB hookup instead that solves the ipod issue.

Mine did it also 2 weeks ago! I was quoted $75 for diagnostics and 800-2500 to fix it.. Cough cough. My car has 30k miles. I fought with VW or America then wrote them a strongly worded letter when they declined to fix it. I did file a claim with better business bureau. So disappointing. I'm a Honda girl and they always have stood by their product. I feel VW should do the same! They also did say... We have never heard of any problems... Just like the above states! Wow...

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just curious Kworthen- what year is yours and is it a TDI? The car should be perfect with only 30k

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I have been following this blog since my radio has gone the way of the Dodo bird. Every week i receive notices about another radio that died. I have filed a complaint with the NHTSA and would recommend that everyone on this blog do the same. Volkswagen doesn't seem to care about customer satisfaction. There is a site on the web that has a bunch of lawyers that look at product liability and if they deem that a class action lawsuit is warranted they will file one. I posted on their site information about the problems that everyone is having with their radios and have yet to here back from them. If I do I will post what they say. My Jetta is a TDI 2010. Had only 56,000 miles on it when the radio died. I also had to pull the fuses for the radio and bluetooth feature out because I was getting parasitic drain on my battery. Other people have experienced the same thing. There is 2 fuses one is 15 amps and the other is 5 amps. If you look in your book it will tell you which ones they are.

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A previous blog gave the numbers of complaints to date. My reaction is that VW certainly got a bad batch of radios from Delphi, mine included. BUT, when you look at the numbers (several hundred) versus the number of 2010 Jettas produced (probably 10's of thousands), there doesn't seem to be a critical mass developing I hate to say. While I am surprised that VW America has to know there is an issue and refuses to offer a compromise solution in most cases, they don't seem to be too worried about the after-affects either. Personally, I purchased a Honda this time around. But shortly thereafter, Honda received a record fine for hiding problems! I think it the ebb & flow of winning and losing customers, making profits and taking losses, is a rampant part of the auto industry. The bottom line is that VW will weather this, just as other car companies have weathered much worse situations, and continue on making money and being successful. Therefore I think this blog, while very interesting and supportive, will ultimately not result in any action, unless there are tens of thousands of VW customers like us who have experienced the same issue that have yet to find this blog and file a complaint. To that end, I say "Continue the fight!" because one never knows - but to realistically think that David is going to be Goliath in this case? I'm not so sure......

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Add my car [2010 Sportwagon with premium radio] to the list of problem radios. I was driving last night, heard a pop, and the radio console went black. Hasn't worked since. I have also had other problems with the car including the "hydrolocking" issue. I was 63,000 miles outside the warranty and VW offered no assistance. They have abysmal customer service. I will not buy another VW product again. Period.

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Add my 2010 Jetta TDI to the list of busted touch screen, Bluetooth, sat. radio with 6 cd changer. I have also had electrical problems with sensors I drive a lot and bought the car new. I have it routinely serviced on-time. I am really disappointed with VW. This was my first and it will probably be my last. I love driving the 6 speed but really need the media radio for the miles I log. Disappointed. I will file a complaint. It has been checked at a European car repair. They pulled the radio and & the fuses were fine. "The radio is bad." I will give them some of the ideas from this site to consider. Thanks to everyone who posts ideas.

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I've had basically the same problem as all of you guys, and have a solution! OVERVIEW: came back from Thanksgiving to a dead car battery. Jumped it, and within a day the radio was malfunctioning. Heard a POP POP POP a couple times, but mostly it just wouldn't turn on. Sometimes it turned on after 10-30 minutes of driving. Took it to a VW dealer and they confirmed the fuses were fine, the radio was broken but couldn't do anything to fix it since it was out of warranty. (Quoted me $800 for parts & labor, which wasn't really their fault since the Jetta Delphi radios seem to be pricey.) Then I had to have my car jumped a couple more times, and the AAA tech said that something in my car was draining my battery. Obviously I assumed it was the radio since someone else on this thread mentioned a parasitic drain. I replaced the battery and pulled the fuse under the hood to keep it from draining the new battery, then went online. I ended up buying a VW OEM RCD510 radio on eBay. It sounded sketchy as hell, because the radio came from China and it only cost $110. The seller (superx_2013) had great ratings and the photos of the radio looked IDENTICAL to the one in my car, so I took the gamble. I took the radio to the local auto audio shop and they installed it for $50 (half hour of labor) and lo & behold, my new radio works FLAWLESSLY. The sound is fantastic, the touchscreen is the exact same, and the bluetooth phone & music integration works. The only thing missing is the one I chose does not have satellite radio capabilities, but there are other (slightly more expensive) versions on eBay that do. The audio techs even confirmed it was a legit VW radio. It's disappointing that this thread has 300+ posts with the same issue and VW hasn't done anything to address it, but this was the cheapest & best fix I found. Plus I just sold the broken radio For Parts on eBay for $9, so I've come out to a nice $151 to fix this issue. Much better than the $800 from the dealer, I'd say! (Photo below is the new radio after it's been installed.) ***Feel free to reach out to me on Twitter at this username if you have questions - I'm happy to help as best I can!***

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Add me to the dead radio list. I have a 2010 Jetta TDI, 79k miles. It died last night during my commute home. Tried to find the fuse for it, but found the same situation as others where there no fuse where the worthless manual says it should be. Now I'm worried about a dead battery and since it's 5 degrees F outside, that is not something I want to worry about! What a pain! This is my first and last VW.

I too have the infamous dead Jetta radio. I also have many of the other electrical problems mentioned above. I wonder if, when VW and BMW bought up the last of the British Car industry, VW got Lucas Electric, and incorporated it's electrics into their cars. I understand that the American built VWs have Delphi radios and the German built VWs have Bosch or Blaupunkt radios. I'm hoping that means that if I can get a GOLF RCD-510 from the wreckers rather than a Jetta RCD-510 I should get a radio from Bosch or Blaupunkt rather than Delphi. Delphi is the same company that built the ignition switches for GM (to GM specs mind you) that killed something like 42 people. Does anyone know the part numbers for the GOLF radios? The 1k0 035 180 AC seems to be a Jetta only part number. Golfs, Passats, GTIs etc seem to have different number ranges. The wrecker I talked to wanted an actual VW part number to insure fit. Thanks very much.

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OK - I have figured out a repair for these radios. I'm used to repairing electronics - more the vintage tube type audio equipment - but I thought I could try to fix this. It seems that it is heat related which tells me that there was probably a cold solder joint on one of the power related areas of the circuit board. A common fix for a certain year of Macintosh powerbooks that have a heat related bad solder joint is to remove the mother board and (believe it or not) bake it in a 350 degree oven for 10 minutes. That reflows the joints and fixes the problem. So I figured what have I got to lose? I disassembled the radio using a T9 torx screwdriver. After removing the CD/DVD player (4 screws and 1 thin flex connector) - I could see the 2 circuit boards - a "motherboard" and another sub board that I think is the touch screen driver. I separated the sub board from the motherboard and did an inspection using a magnifier and found an area on the backside of the sub board that has some heat discoloration a light tan spot on an otherwise green board, near a component that was on the top side of the board. But before I went the complete step of removing and baking, I thought I'd just use my soldering Iron and re-flow this component's connection and some of the obvious larger connections on this and the motherboard-(this is a very complex board with many many micro solder joints). I replaced the sub-board back on the motherboard - reseating that connector. I then undid and reseated all the flex-strip connectors- 2 thin strip connectors and 2 multipin connectors. I reseated the CD/DVD Flex strip and re-installed the CD/DVD Player - put the top and bottom of the radio cage back on and put it back in the car and hit the power button. Instant gratification. I'm not sure if it was the reseating of the flex strips or the reflowing of the solder. (I suspect it was the re-flow of the solder because I had taken the radio apart to see if there was something obvious and I don't recall if I reseated the flex strips or not). Anyway - if there are any out there who are electronically adventuresome - go for it. If there's a big enough request I can try to put together a step by step procedure with pictures circles and arrows.

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OK - spoke to soon. It was working last night. But I went out to the car this am to wash it and when I started the car - dead radio again. I'm bummed. Thought I'd figured it out. And it was working. So it must have something to do with electrical surge into the radio during start up or ? I'm going to pull it out again and do an inspection. Stay tuned.

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I talked to the dealer about the dead radio. They found power up to the radio but no further. There are 2 fuses -1 side panel and 1 behind the radio and both apparently ok (no radio fuse in engine compartment despite what the manual says). $785 to fix with a refurbished radio. $1500 for a brand new radio. I had them order the refurbished radio, went on vacation and came home to a dead battery. I purposely parked the car so that I could jump it if needed and purposely pulled the keys and verified nothing was on before I left. What a pain!!

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My 2010 Jetta TDI radio died about 2 weeks ago, no power at all. Emailed VWoA and got the Sorry about your luck response. I'm like most people and don't remember a factory radio going bad. Trying to find schematics with voltage drops to try a repair. Junkyards have the radios for 175$.Aftermarket radio double din with maintaining controls and satellite are at the 700$ range. This blows, I WAS happy with the factory radio and my TDI. Any help with the schematics would be appreciated.

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@freedive757 check out my answer a few responses up. i was able to find a replacement OEM radio on eBay and install was easy. Cost me about $150 total.

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I just bought the same radio on EBay for $109. They only have 8 left. I haven't received it yet, but will update once its installed. A huge difference from the $2000 VW quoted me for a new one.

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@kworthen Let us know how it goes. It worked perfectly in my 2010 Jetta (no new harness or anything, 30 minute install) so I'm crossing my fingers for you!

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So I did purchase the $100 stereo off eBay. There is a component on the back that was not the same, but we plugged in the other 2 connections and it works! I haven't tried the Bluetooth yet, but the tunes work great! Yay! VW can stick their $2000 for a new one .

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I've been experiencing problems with this for about a year now. 2010 Jetta SE is at the dealership AGAIN for a drained battery that I am sure is caused by the dead stereo that has been like that for a year now. Can't even leave the car for one day without the battery being totally drained. Car has been at the dealership for 2 days and they seem baffled. I'm sure I have been misdiagnosed two other times regarding this issue by the dealership...any advise?

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Hi Kendrasue03 - I found a $150 solution to replacing the radio... I posted it a couple of weeks ago and it's a couple of posts upthread. Check it out & let me know if you have questions!

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Thanks, jenniferalaine. Were you having the same battery draw issues? If so, did this solve it?

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kendrasue03 - yes I had the same battery drain issues, and my car couldn't go a day without needing a jump just like yours. I replaced the battery with a new one and then immediately replaced the radio to avoid the new battery getting drained. Feel free to email me with questions. It's jenniferbollenbacher [at] gmail [dot] com.

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2011 tdi sportwagen with dead radio. ..took off face plate and unscrewed 4x torx t20 screws and popped radio out. Fuse was fine. Scoured ebay for similar and bought a rcd510 for usd 110 from a guy in China assuming it may have issues. Installed tonight and works great. Bluetooth good, SD card good, radio bumping, MIC and steering wheel control work fully. Didn't test USB or AUX Yet but barely use that anyway...VERY HAPPY TO HAVE RADIO AGAIN!

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UpDate: Picked up Replacement Radio from LQK. They're a salvage company and had it for $158 and replaced it myself. Didn't want to lose XM so I didn't get Chinese one. A shorter torx #20 helps on the first screw due to the windshield. Note I did have to rewatch the videos a couple of times because I worried about breaking a tab, but I have a working radio. It is doable and I still have Bluetooth, xm and some lovely Christian CD's. (They are available, LOL). Weird thing is I didn't need the code it work w/o keying it in. When I have a sec I plan to check the power supply of the old radio to see if can find anything.

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Boy am I glad I found you guys! Radio on my 2011 Jetta died last week. After reading all these posts, I checked every fuse, and once they checked out good I ordered a radio off ebay.Did not bother calling or going to the VW dealer. During installation we discovered the USB connector was different. Went ahead and installed it, but my iPod will not work. Does anyone know if I need to replace the MDI cable for the iPod? Or is there some sort of adapter to make it work with the new radio?? Thanks for any input!

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A word of caution, and an update on my 2010 Jetta Sportwagen TDI. I would HIGHLY advise removing the radio fuse as soon as the radio blows, since even the inoperable radio drained my brand new car battery in about a month's time. As I have zero faith in my local dealership (Shrewsbury Volkswagen) repair bay, I took my car to AAA automotive for an electrical test only to find that the busted radio messes with the amps(?) when starting the vehicle and drained my battery. Pardon my lack of technical expertise on automotive electronics, but the mechanic at AAA attributed my drained battery to the radio. He has since disconnected the fuse and said I should have no problem when I go to Best Buy this week to have a new radio installed. I will never purchase a VW again. Great drive when it's on the road, but such poor construction and annoying issues like broken radios, electrical drains, a sunroof that has faulty drainage and has leaked twice into my car. German engineering my ***!

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@dyoung1 I don't have a USB connection for my iPod - I use the bluetooth or AUX cable and just control via the device. Glad the rest of it is working out, and please come back and update with your USB solution so others have the info!

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same thing happened with my car. radio killed the battery. and there's other major problems i don't have the time to get into. i'm getting rid of my car. BUYING A VW WAS THE WORST PURCHASE I'VE EVER MADE. NEVER AGAIN.

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I had a number of other issues besides the radio! Mysteriously our back two seat belts broke-- very expensive! and our MOONROOF leaked. It had a "drainage" issue and had to be replaced. I called VW N America on that, and they discounted a few hundred $. Not pleased, as we rarely use it and it cost us $2000! Why is this 2010 such a lemon??

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2010 VW Jetta (with the radio that has satellite radio, blue tooth audio, aux cord, 6 disc CD, and SD card slot) mine just died last night . It stop and then there was thumping through the speakers that wouldn't go away, I had to disconnect the battery for a minute, and when I reconnected it the thumping through the speakers stopped. My radio does not turn on, What should I do? I called all the vw dealerships within a 30 mile radius and mysteriously all of them are booked for the weekend so the earliest I can bring mine in is monday or tuesday. I've been reading about the batteries draining and I don't want that happening to me.

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@fabo17 I recommend pulling the fuse for the radio until you can fix it. On my Jetta it was located under the hood, and the exact location can be found in your owner's manual. Double check that the fuse is still in tact - if it's blown, you might be lucky & that wil solve your problem. Otherwise, I have posted my response a few posts upthread. Basically, you can get a replacement radio on eBay for a fraction of what the dealer will charge you to replace it with an OEM radio, and also way less than an after-market radio. Read my response above and let me know if you have questions. Sorry you joined this club!

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I agree with removing the fuse. The radio, even when dead, drains the car battery. FYI that I ended up getting a new radio w/built-in Bluetooth installed for ~$230-$240 at Best Buy, which was a way better price (and a better radio, though nothing fancy) than what VW was offering.

Add another one to the list! 2010 Jetta TDI, 63,360 miles, my stereo is a RCD 510, Premium 8 just died all of a sudden over the weekend. Every now and then as I'm driving it will come on again. Volkswagon won't help with any costs because warranty is up. I have found replacement volkswagon stereos on line but I'm skeptical that the same thing will happen again in a few years. Any thoughts?

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@chertempleton11 everything i've read and researched about this issue is that it is radio specific, and has nothing to do with the car. the radio issue wasn't caused by the car, but was contained inside the radio itself. replacing it with a new radio solves the problem, as long as you're not replacing it with a 2010 VW jetta radio. my bet is that the replacements you've found online will work just fine. i posted upthread about finding replacements on eBay for a very (relative to the dealer quote) affordable price. only time will tell if it holds up, but it's better than going sans radio.

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Thank you jenniferalaine! I've been researching different stereos. Talk about overwhelming. Lol! I was advised by volkswagon to save all receipts so if there is a recall, they will reimburse.

I have 2011 Jetta Sportwagen and my radio died 4 days ago. I'm looking at Amazon and other sites for a new vw radio. A couple questions I'm hoping someone can answer....1. How do I ensure I'm not purchasing a new radio that was made for a 2010-11 model...these seem to be the cars with all the faulty radios....and 2. I'm looking at an upgraded touchscreen navigation model (mine didn't have navigation). Would I need to purchase something additional for the GPS to work? Such as a navigation antenna? Also, I recently purchased an Iphone 6. I noticed it said the radio is compatible with iphone 4. So, am I out of luck with my iphone 6 picking up on the radio? thanks for any help.

I was concerned about the same thing so I ended up buying an after market stereo. I went to Best Buy and they were wonderful! They answered all my questions and price matched everything I needed to get the best deal.

Chertempleton11 what car do you have, and what radio did you end up buying? Do you get radio reception well? I've heard FM/AM reception is bad with aftermarket radio's.

Hi! I have a 2010 Jetta TDI. I bought a pioneer AVH-4100NEX. I love it! The radio stations sound crystal clear. It's pricey but I'm planning on keepingy car for years!

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I have a 2011 TDI Sportwagen and put a Kenwood DDX5901HD DVD Receiver in with the VW integration kit to preserve most of the steering wheel functionality. Ordered from Crutchfield, did all the work myself. Very happy with it. Radio reception, bluetooth integration, sound quality and phone are all great. Best part is, I don't have to worry about a stock replacement failing again in a few years.

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svenskaren I would like to order something that looks similar to my old radio (Jetta Sportwagen 2011) and not something with flashy blue lights. Seems like a petty thing to consider, but hey. My worry with ordering something online for cheap is that the same thing will happen again. Have you, or has anyone, had good luck with something like a rcd510 from China? Am I being an idiot?

Just another voice in the filling stadium - 2010 Jetta TDI with Dead Premium 8 Radio. 72K Miles. Already know my dealer is just a touch above worthless, so won't even bother with them. They wanted to charge me $150.00 to reprogram my key when it stopped working, and the detailed "procedure" in the owners manual did not work to program from the second key. Thanks for all who have posted about these radio troubles, will just move on and get a replacement.

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Six months after the dead radio nonsense was worked out with my 2010 Jetta TDI Wagen, with VW corporate paying 75% of replacement costs with dealership, the AC compressor died. Brought it into my regular dealership (Livingston VW in Woodland Hills, CA) for service and left it there for a week while I went up to Bay Area. They replaced the compressor (for $1260 - ouch) and when I returned the battery was so weak (they hadn't bothered to start it the entire week on their lot) that it wouldn't kick over. They gave it a quick charge, and, of course, moments after I drove off the lot and stopped for groceries, the battery would not kick over and they had to come with a portable charger to get me going again. I drove it for several hours to re-charge, and then two days later, it took my neighbor and myself 15 minutes to jump start the car. Over the next few days, AAA and Livingston both claimed the battery was holding a charge, even though the battery was clearly on its last legs. The point of this long rant (directed against VW corporate and Livingston VW) is that when the dealership returned my car to me after a week, the blue tooth module was dead. They said the compressor is nowhere near the BT module and they had no part it in it failing while it was on their lot. They appealed to VW corporate to cover all (or) part of the parts/repair and were denied. I then appealed to VW corporate and got the same answer, even though they had paid for 75% of my dead radio (also 2 years out of warranty like the BT module) just a few months ago. Livingston said they had repeated issues with BT module for other clients and that online user boards indicated it was a common problem with this model year. A new BT module is $420 not including labor! Just to make things worse, when I picked up the vehicle from Livingston (without the BT repaired as they stood firm they had no part in its failing but said the battery and charging system passed their testing and was fine) 15 minutes later when I stopped for a magazine, the battery would not kick over! AAA came out and gave me a new battery (it was under warranty - the first time they came out they made me go to a AAA charging station to see if it would hold a charge since it didn't come up as failing). I am convinced the battery issues are related to the BT module failure, but both VW Corporate and Livingston VW in Woodland Hills, CA obviously could care less about customer service for a 6-year owner. I wish now I had purchased an extended 100K warranty on the vehicle (it was going to cost $2400) as I am now close to that threshold, if I pay for the BT repairs. The joke about VW dealerships is they have a huge sign saying: "More vehicles on the road with 100,000 miles or more than any other manufacturer" but I have never had a vehicle - Ford, Dodge, Toyota, you name it, that has silly things like radios, BT modules, AC compressors! fail well before 100K. Welcome any thoughts on the BT issue if anyone has any

So very true!! I have a 2010 Jetta TDI, already had to get 3 new ac compressors, 2 new radios and just had 5 inches of rain fall last night and sucked up about 1 gallon of water on the passenger and driver's side floor. I knew about the water, but had to get the kids off to daycare, myself to work.....when hey.....water is dripping on the top of my right foot (had a sandal on)...the water is coming from underneath my dash!!! Ugh, I love getting great mileage, love the car, have 135K already, but geeze, enough is enough. Thank goodness, all the other work was done by warranty, but now the water?!?! Never had so many issues and I own 5 other cars (Nissan, Ford, Jeep, GMC, Chrysler)! I agree with sitsat620!

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Another new member of our "little" group .. 2010 Jetta Sportwagen RCD 510 (I think) just stopped working 2 days ago. Took printout of last 6 months of National Highway Transportation Board and reference to this website to my dealer and they confirmed that 1) fuses were fine; 2) no battery drain is occuring (hope they're right!); 3) the radio is really dead (no communication with the car's computer). I'm turning off the bluetooth in my iphone just in case that interacts with the bluetooth, which apparently does still work because when my phone is answered by the car, I can't hear or speak and have to set it to phone-mode. Dealer is submitting a request to VWOA to cover the replacement, and we'll see what happens -- will report back the results

Another member here. Past week my 2010 Jetta TDI Cup with less than 40K miles on it had a radio go dead along with the center computer portion that controls the bluetooth and settings for radio. Dealer agreed to cover only half the costs saying it did not come up enough as a complaint. I'd like to change that. I am also going to NHTB and reporting this issue.

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VW of North America has declined to do anything about the situation. I am asking everyone here to do 2 things: 1) Register your complaint with our government watchdog organization, the National Highway Transportation Safety Administration at: http://www.nhtsa.gov/ Click on "File a Complaint" 2) Call VW of North America at 1-800-822-8987 They should not be able to say they don't know about this problem! Neither of these 2 things will get your radio working, but it may help someone else in the future! Thanks -- and thanks to everyone who is taking the time to help others via this website!

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Yes, you are right about VW of NAm. Libby (my agent) claims they track all issues and the radio/bluetooth/electrical system doesn't show up enough to warrant a recall but that they are 'closely monitoring' the number of times it comes up. What I want to know is how many broken radios do they need to black out before they acknowledge they put in a piece of crap. BTW, they covered half of the price but made me put in the EXACT SAME piece of crap.

If anyone is on twitter and wants to @VW #VWRecall here's my tweet. https://twitter.com/babywit/status/588795519226413056. Social media, the http://www.nhtsa.gov/ and enough complaints maybe they will take action? At the very least, perhaps it will stop them from using crappy components.

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Thanks, Rosalee - my car has 58,000 miles, and they say it is out of warranty and will cover nothing! shame! I love the car, but with no company to stand behind it, what good is it?

Hey everyone I've read through this thread pretty thoroughly over the last week or so. My story...I have 2011 2.5 SE with an RCD510. I bought it new and I love it, until this. Radio went Black while I was driving about 2 weeks ago, its completely dead. From all indications it sounds like the same symptoms that everyone has encountered here. I too pulled and tested all fuses, they're all good including the one on the back of the radio itself. I pulled the radio and tested to make sure that power was getting to the unit and was staying consistent, still good. Made sure that I had a good ground, literally everything was good, it appears the radio just died. I was able to get a used RCD510 through a guy a I know at LKQ, company that deals in recycled OEM parts. I got the unit and got it installed and MAGIC functioning unit! I just needed to get the CODE for the it. This was Friday afternoon. I completely install the unit and email my buddy to ask to see if he can get the code. I didn't drive my car at all Friday night or Saturday morning. I turned it the power on Saturday morning to check to make sure the radio was still functioning, it was. A few hours later my buddy emails me with the code, I head out to put the code in, RADIO IS DEAD! NO POWER AT ALL! I called him and asked him if he had any ideas and all he could say was that it was probably a bad radio and to try another. Manufacturer date on the radio was from late 2009 on the used radio I bought, date on my original was early 2011, so it was a much older radio, but it was functioning and for 24 hours then all of sudden nothing? I've run every test that I can on the electrical and everything appears fine. Could it really have been a bad radio or is my car just going to just keep frying radios?

I decided to write a blog post about my VW experience. Also, lodged a complaint with the NHTSA. If you want to join in on the social media I am now using tag #VWRecallRadio. Here is a link to my blog post if you want to read about my experience. http://blog.babywit.com/2015/04/vwrecallradio.html Feel free to DM me your name, Vin Number if you've had this same issue.

Well add me to the list. Same exact radio problems as everyone else for my 2010 Jetta TDI, Radio model 1KO 035 180 AC, pop like a rock striking window and then nothing. Dealer wanted to diagnose and then replace. Replacement at $550. But to add to my troubles and your worries, I have also replaced the thermostat, 4 hours labor plus parts, the entire fuel system, which was a $10,000 dollar repair, thankfully even though car was out of warranty VW paid for that one, and I have replaced two AC compressors to name a few of the "minor" problems I have had. I have pulled my radio and will be searching for replacement. Thanks to everyone that has posted, most informative chain I have found on this problem.

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A VW rep called me yesterday pursuant to the Twitter campaign to demand a recall. Usual corporate BS - VW wants satisfied customers, not aware of a bigger issue with lemon radios, etc. Assuming the posture of being surprised is silly. I told the person I'm never buying a VW or using a VW dealer repair shop again and that perhaps the company should pay greater attention to this and other web forums. Nice car when it runs, but overly expensive to repair and things like faulty radios and faulty sunroof draining systems are a problem.

Funny thing how they don't have a clue, even though almost all of us have called our dealer at one time or another. Which, to state the obvious means that they are lying through their teeth, or have the worst possible dealers in the world that are refusing to send information up the chain to corporate. Either way it sounds like a bad company to deal with. I almost wish they had refused to fix my fuel system, at the time I told them, if you make me pay 10.000 grand I'll leave the car in the dealer's lot because that was more than the car was worth on KBB.

Hey all, checking in again. Alexandria VW quoted me $800 for non satallite radio replacement. There was a 25 miliamp drain after the radio popped off and i told them to just disconnect it. I got a Beats Pill instead from Target. Also at 160K miles on a 2010 Jetta you I am hit with a need for new particulate filter $3000 plus stuck valves and service overhaul and broken #2 plug for another $2000. Start saving now if you're close to 160K.

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We need to hit VW where it hurts and affect new car sales. I tried to start a Facebook and Twitter campaign but that didn't seem to gain much traction so I've written a review over ta CNET http://www.cnet.com/products/2014 -volkswagen-jetta-tdi/user-reviews/ using the hash tags #VWRadiosJunk and #VWRecallRadio. I encourage everyone to do a search for VW Reliability TDI Reviews or something similar and write a review of our own or go on CNET and do the same but make sure you use the hash tags!

Quick update: I put in a recycled rcd 510 and I've got it up and functioning now. Have a new issue though, speakers on my driver side, with exception of the tweeter on the door, aren't working. They will occasionally go in and out while I'm driving but overall nothing. I've tried checking the wiring harness in the back of the radio but it seems fine.

Well, I guess that I don't have to deal with the 'ghosts' in my 2010 Jetta, someone just totalled it this past Tues. SR70 speed limit is 60mph and I had to make a hair-pin turn off of it to turn onto my street, the 2013 Frontier must have been texting and slammed into me while I was almost a complete stop, I spun around and went flying back across the road, down a 4 foot deep ditch then hit a cow pasture wooden fence. I got whiplash, a bruised arm, no broken bones amazingly. The air bag didn't deploy...was hit from behind. The trunck looks like someone took a knife and cut it off, but all 4 doors open perfectly, from back door to back door looks untouched. Except the trunk being flat and the back window totally popped out.. I am glad that I don't have to worry about my ac not working, my radio not working and the stupid leak in the car from under the dash. I do have to say that I believe that the Jetta did save my life. It's totalled. Now I need to shop around for a new car (I know that I will be screwed on the settlement...just paid off the car last year!) UGH!!

Mine died about two weeks ago, just died one day. No issues with battery, popping, etc. Just didn't turn on one day. So... there are a lot of radios on ebay. Some much better than what the dealers are quoting. I have a single CD, BT, SD card (510 model I think). It says 1K0 035 180 AC. One VW dealer was $1,785, one at $635, and one at $585. All exchange programs. Is there a cross referece guide? I found this: http://www.ebay.com/itm/Cool-7-Car-GPS-Navigation-DVD-CD-Player-VW-Jetta-Golf-Skoda-Passat-Seat-Camera-/400573597877 Think it will work? I really just need FM radio, SD card, and BT. I never use CD. IT MUST work with my steering wheel, 2010 Jetta TDI.

If anyone has purchased an aftermarket radio I'd love to hear any great recommendations. I've been looking at Alpine, Kenwood, Pioneer, and Sony. There are so many features you can get on these radio's, and it can get insanely expensive. I've heard the "mirror-link" feature doesn't work well on the radio's, and I've also heard that as the technology/OS systems update on our phones that the radio may not be able to update with it. So, I'm thinking of going with the more basic DVD receiver with the HD radio tuner, and bluetooth. Also, has anyone purchased an aftermarket radio that will sync with the middle console? I appreciate anyone's feedback.

Well, VW didn't like my post on their Facebook page and I also filed complaints with NHTSA and BBB, and guess what I heard back from them. Of course I have had probably 15,000 in repairs with the big one bring the file system they did pay for, but on the radio I got the same crap response as everyone else. Here it is: Dear Mr. Xxxxxx, I can understand how having these repairs would be frustrating, and I’m sorry this has been your experience with your Jetta TDI. I appreciate you reaching out to our Customer CARE Center directly, though, and making us aware of the situation. Please be assured, I have made sure your concerns with your Jetta’s radio are being recorded here at Volkswagen of America for our internal review. I also reviewed your vehicle’s information and found the earlier case where we assisted with the repair costs to your VW’s fuel system. Information gathered from dealerships and drivers like you is used to help us identify repair trends in our vehicles, and if a campaign is released for your Jetta’s radio we will notify you by mail. Additionally, any repair performed previous to a related campaign’s release can be submitted to us for reimbursement review, so be sure to save any repair orders you have. I also double-checked your Jetta’s VIN to confirm there were no campaigns already released for the radio. If you would like us to follow up on a radio replacement performed by one of our dealerships, please let us know. We would be more than happy to help ensure your satisfaction with the services rendered. Apart from this, please send me a reply if there are any questions you may have for me. I’d be happy to help you in any way I can.

Rosalee, being a glutton for rejection and punishment...not really...I took the time to respond and asked them how their company could manage to make a 10,000 dollar repair on my fuel system but could not replace defective radios. Perhaps the problem is even larger than anyone realizes. I suggested they hold the manufacturer of the radios responsible. We will see what they have to say.

Unfortunately, I joined the "dead radio club" on Friday. I was quoted $680 for a replacement radio through VW, but I think I'm just going to upgrade to something else. Has anybody else purchased a new radio they love? I'm open to any and all suggestions!

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I'm in the 2010 Jetta dead radio club too - as of two weeks ago. Dealer advised me to try to work with Volkswagen -- now, he didn't acknowledge that there's a problem - but there is, given the number of complaints. A call to VWoA last week - "there's a problem? We don't know of any problem. There's no general problem. There's no campaign, we don't know of anything." HOSSPOOP. They almost certainly monitor here. They almost DEFINITELY monitor TDIClub.com.

Maybe we try facebook @VW that their radios are defective and have poor craftmanship. Make the complaint not about safety but publically mention that you are not satisfied with the quality and craftmanship of the car.

How about letting Delphi know while you're at it, since they manufactured the RCD510 for VW for that model year. If I remember correctly they received a government bailout right around the time these junk units were produced...hmmm...

Mine just went, pop too. Thanks all for sharing your experiences. Guess I'll go shopping for a new radio. #VWRadioRecall

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Back to report my second radio failure. My initial post was last June when my radio failed. I purchased a used unit from a pick and pull in my area. Today it went dark. The radio continues to function, but the touch screen is black. I assume it will go all the way in a few day. Luckily I purchased a 12 month warranty from the salvage yard, so I should get a refund. Not sure what I'll do for a replacement. Chinese unit on ebay? Another unit from a pick and pull?

Adding my own case here. 2010 JSW TDI. Radio screen went completely black this morning and the radio is no longer working. Fuses are fine, reset procedures do not work. https://twitter.com/search? src=typd&q=%23VWrecallradio

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Add another to the list. 2010 Jetta TDi Sedan 60700 miles. Radio just stopped working, I pulled the fuse and put it back in, no luck. So I removed it again in case the issue drains the battery. Added a complaint to the NHTSA site. Will probably just live without the radio.

Hey there, my radio just died on 2010 jetta tei cup edition @ 52000 miles. Fuses appear ok. Will call vw tomorrow.

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@mattthewriter When you replaced your radio, did you replace it with a unit with a model number ending in AC? This is the version from 2010. I think that I've narrowed it down to being either an issue with this model or an electrical issue having something to do with with the battery and or ground. I put in an aftermarket sony after mine died and that one died fairly quickly too. So while I'm leaning towards it being an electrical issue, my less than professional installation job could very well be the issue with that unit - I probably should have soldered the wires together but instead just used wire nuts as a temporary solution. Now that winter is over, I'll need to get in there and investigate. #VWRadiosJunk #VWRecallRadio

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For what it's worth, I think it's an electrical problem. My AM radio kind of came and went for years. All of a sudden it would not work, and the next time I turned on the car, it would work. VW couldn't diagnose the problem because when I brought the car in, it was working ... :) Many other flaky electrical problems with the exhaust system which tripped the "glow plug" light and "engine" icons on the dash -- spent a lot of money on this and each time, although a part was replaced, it happened again a few months later, indicating a different problem. I think my car had an electrical gremlin ...

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Funny you should mention that CGShapiro. The same happened to me with the AM radio, now that I think about it. I often assumed there was a problem w/the antenna, and now that I have an aftermarket radio (and antenna), no such problem. Now I'm hoping I don't encounter the exhaust dash icon issue you've experienced; I already had the broken exhaust piece replaced and am hoping it'll last for awhile. #vwrecallradio

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I had mine replaced in my 2011 tdi little over a year ago. I bought the radio from the dealer and they are fully aware of the problem im sure since when I got the radio my model number had been superceeded by a newer radio which is used in the 2012 model cars. That being said the 2010 is the first model year for the 2.0 and the 2011 is the first model year of cost reduction in an effort to make them more affordable in order to boost sales. I will not buy another and I am sure I could get better service from a bunch of monkeys than my local dealership. Anyway they know bout the radio they are just trying to play dumb.

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2010 Tdi. 78k miles. Radio went out today. Listening to music and suddenly no music. Stereo starts clicking through speakers. Parked the car, turned off ignition, exit car... Still clicking. Open car Nd restart engine. Still clicking. Popped the hood and pulled the fuse. Clicking stopped. Put fuse back in. No more clicking. No more stereo. No lights on stereo. MFI display on dash no longer cycles through stereo info. So. Has this thread determined it is a bad stereo? I need music. Do I just need to replace the unit? TIA

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@Daviscraigs it's been a couple months since I posted my solution so it got buried in the thread, but I'll repost it here. Basically, get ready to trust eBay :) -- I've had basically the same problem as all of you guys, and have a solution! OVERVIEW: came back from Thanksgiving to a dead car battery. Jumped it, and within a day the radio was malfunctioning. Heard a POP POP POP a couple times, but mostly it just wouldn't turn on. Sometimes it turned on after 10-30 minutes of driving. Took it to a VW dealer and they confirmed the fuses were fine, the radio was broken but couldn't do anything to fix it since it was out of warranty. (Quoted me $800 for parts & labor, which wasn't really their fault since the Jetta Delphi radios seem to be pricey.) Then I had to have my car jumped a couple more times, and the AAA tech said that something in my car was draining my battery. Obviously I assumed it was the radio since someone else on this thread mentioned a parasitic drain. I replaced the battery and pulled the fuse under the hood to keep it from draining the new battery, then went online. I ended up buying a VW OEM RCD510 radio on eBay. It sounded sketchy as hell, because the radio came from China and it only cost $110. The seller (superx_2013) had great ratings and the photos of the radio looked IDENTICAL to the one in my car, so I took the gamble. I took the radio to the local auto audio shop and they installed it for $50 (half hour of labor) and lo & behold, my new radio works FLAWLESSLY. The sound is fantastic, the touchscreen is the exact same, and the bluetooth phone & music integration works. The only thing missing is the one I chose does not have satellite radio capabilities, but there are other (slightly more expensive) versions on eBay that do. The audio techs even confirmed it was a legit VW radio. It's disappointing that this thread has 300+ posts with the same issue and VW hasn't done anything to address it, but this was the cheapest & best fix I found. Plus I just sold the broken radio For Parts on eBay for $9, so I've come out to a nice $151 to fix this issue. Much better than the $800 from the dealer, I'd say! (Photo below is the new radio after it's been installed.) ***Feel free to reach out to me on Twitter at this username if you have questions - I'm happy to help as best I can!***

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Ebay worked for me, too. $110 for a new radio that is newer and works better than the original. It is sad, however, that VW uses such shoddy parts and does not stand behind its products.

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Sad that I found this today because it means that my formerly weirdly- funtioning radio is now dead. Drained battery in April; thought little of it. Front door won't open with the auto-lock. And three headlamps have shorted out. Yesterday, in replacing the bulb, I heard the tick, tick, tick with the engine off. Now it all makes sense. Is it true that I need to provide my VIN to the dealer to get the factory part number to order from automotix?

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A possible easy fix to dead radio -- removed CD changer and display/radio came back. My 2010 Jetta TDI succumbed to the same radio problem -- display went dead. It came back a day or two later, flickered a little, and died. After no sympathy from dealer or VW USA, took out the radio (not hard, carefully pry away the bezel with wide screwdriver or spatula revealing 4 Torx screws. Pull the plug in the back -- need to pull/rotate a release clip that cantilevers out the plug; unplug the antenna and bluetooth and take radio to a table. Need a smaller Torx screwdriver to remove screws on the top and middle sides; pop off the top cover and if you took out the retaining screws in the side of the case, the CD changer should pull up. Ribbon cable connects it to the board below, it can be released by popping upward a retaining ring in its connector. Toss it (I use iPhone or Aux input anyway), close up the case, and if you're as fortunate as I was, you have a working radio.

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Add me to the list. MIne just died two weeks ago - totally black - nothing. My Bluetooth light is green like it is connecting but there is no sound. I took it to the dealer who told me they have seen this problem before and told me it would cost $680 to fix. The service guy actually suggested that I buy a replacement on ebay and said they would put it in for me. There are lots of them out there for really reasonable prices (around $100), but they are not the exact same model number as is in my 2010 sportwagen (like someone else mentioned, the model number ends in AC). The correct model number is selling on ebay for $399. Has anyone tried replacing their stereo with a similar one that is not exactly the same? There are three buttons on each side of the unit, but they are labeled a bit differently than on the 1K0-035-180-AC model.

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@adb123123 -- I got one on eBay for around $100 with different button labels. The only difference is that the radio does not have satellite radio capabilities, which I didn't care about because I don't have a subscription. You can see my longer answer a few posts upthread -- I also posted a picture of my new radio installed. The bluetooth phone & audio connections worked perfectly.

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@jenniferalaine -- thanks for the info. That sounds like the perfect solution for me since I only use the radio to listen to news and to play music from my phone and iPod. And for the Bluetooth. When I called VW Cares today to see if they would do anything to help, they basically said that they don't care if hundreds of people are having the same issue and I should have purchased their extended warranty. Thanks so much for your help.

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Just had an interesting thought. What if everyone here that is not happy with VW were to chip in and purchase some roadside billboards that says simply "Hey VW America - Fix My Radio!" in VERY visible and high volume traffic areas in a major city or two? Think that would catch their attention? I wonder what they'd do? The billboard could also say "Join the consumer movement to hold VW accountable..." or something like that. We could have a website dedicated to this issue and start a cyber petition for VW (and/or Delphi) to be more responsive. Hmmm, if it worked, who knows what other auto companies with issues might do to help their customers too! I'd wager that a major news network would pick it up too! Sorry, it's the rebel in me!

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Here's a link to start a change.org petition: https://www.change.org/start-a-petition I'd sign for sure!

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I just ordered the replacement radio that jenniferalaine ordered for her car from ebay. There are many for sale out there, but this seller has sold 637 of them. Wow.

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Add me to the list. The radio on my 2010 Jetta TDI went out today. I'll keep an eye on the battery.

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@Jenniferalaine Thanks!!! 2010 Jetta Wolfsburg with the same Dead Radio issue. Not draining the battery yet. Just ordered the Radio off of Ebay! Up to 643 sold now!!! You should get a kick-back jenniferalaine!!!! Eager to get it installed.

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My 2010 VW Jetta TDI radio died over 6 months ago. I got the $800 quote from the dealer, so I've been trying to figure out best solution. I filed a complaint on http://www.nhtsa.gov, but seriously, this problem (plus other annoying electrical issues) is enough for me to never buy a VW again. If I had a working radio, I could deal with the other issues, but the radio is central for driving enjoyment, and VW dealers just don't care.

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How about a website? To be fair - my dealer advised I work through VW before taking any action on ordering a new car radio.

Bostonkid, did you read all of the above thread? VW has not done a thing even though they know of the issue. The only response most have had, including me, is after posting on their Facebook and web page with a non answer or legal speak about how they will not acknowledge problems from a blog.

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I got adventurous and removed the radio. Fairly easy process. Found a video on YouTube that walked through the sequence of panels and torx screws. With the radio out, my car won't start. When I turn the key the dash lights flash and the ignition clicks. I checked the airbag cable on the dashboard light and that is still connected. I put the radio back in and get the same response. Any thoughts? Is there any anti- theft stuff at work here? I'll go back out and double check connections. Might be a simple low battery... the car has been sitting for 10 days... maybe the battery drain issue hit me.

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@daviscraigs my guess is the battery, especially if you haven't replaced it since you bought the car (I hadn't). My battery wouldn't work overnight so 10 days seems unlikely.

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My guess is battery too. I pulled my radio and drove around several days while waiting for the replacement.

One more down. 2010 JSW 2.5 SE with a dead 6cd changer/satellite/mp3/media card/touch screen. Was working when I shut off the car and went into the store. Would not come on when I came out. I will file my complaints tomorrow and then start shopping for a replacement.

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I suggest you travel with jumper cables in your car.....so sorry you're now in our Dead Radio Club!

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@jenniferalaine - Charged the battery and all seems normal now. I had not tried to start the car before removing the stereo. A little top off from the battery charger and the car fired up. Thanks for providing so much good info on this thread,

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@jamieVW I used the seller called superx_2013. I took a chance on them because their ratings were solid, even though they sold lots of different products and not just radios. I looked at the feedback for their other auto parts that people bought and they were all satisfied, so I took that as a good sign. I also made sure the pictures looked identical to the radio I had originally. (The only difference was the buttons were labeled slightly differently.) I also had it installed professionally at an audio shop for $50 (30 minutes of their time) but I've heard others have success installing it themselves after watching a YouTube video. Up to you. Good luck & reach out with any more questions!

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Success! I bought the replacement radio that @jenniferalaine recommended on eBay. My husband installed it in about a half hour after watching a few YouTube videos. It was really pretty simple...you just remove the old one and connect the new one. And it works!

Thanks for the posts everyone. Here's a great blog post on the issue as well. http://blog.babywit.com/2015/04/vwrecallradio.html It most certainly looks like a bad batch of radios with the 2010 Jetta models so I hope that Volkswagen takes responsibility soon. My experience is unfortunately similar to many of the posts with only slight variation: Battery died, replaced battery, 2 months later radio suddenly stopped working, fuses all good, dealership states they are "unfamiliar with any issues" regarding radios and 2010 Jettas, offers to replace radio for $750+. UGH! I tried: replacing all radio fuses, holding the power button to reset, refreshed the ground, and also removed the dash cover to get to the radio per the Youtube video at http://www.bing.com/videos/search?q=youtube+volkswagen+radio+removal&FORM=VIRE3#view=detail&mid=11E6DED781980D3117B911E6DED781980D3117B9 As a side note, there is a sticker directly under the dash cover that reads:1541 15.08.09. This is most likely a quality control sticker suggesting an install on August, 15th, 2009 by installer 1541. It would be interesting to find out if anyone else had similar date stamps around their radios. Also, per Penguin44's earlier posts, this was outsourced by VW to Delphi. To me, this suggests that both cut corners and failed to allocate enough resources to quality control. Delphi is a major distributor for auto "infotainment" systems. If VW won't take the 2010 Jetta broken radio matter seriously, perhaps Delphi will. They can be reached on Twitter at @DelphiConnect and @DelphiAuto. If you go to their "About" tab on their site at www.delphi.com, there are also facebook and LinkedIn Options. Will notify http://www.nhtsa.gov and state attorney general's office next. Sad that Volkswagen leadership not stepping up. Looks like wife will be getting new Subaru after all.

I also have the 2010 VW Jetta Sportswagon with TDI. Sometime in Oct. I had an issue with my battery. I had my husband come to jump the car and it got me home just fine. But, the next morning, the car wouldn't start again. I jump started it again, but the battery wouldn't hold a charge. I replaced the battery (which my husband thought we should have done under the warranty, but I just did it without checking with him). After that, I had a random issue with the windshield wipers. My DH (dear husband) doesnt' care for dealerships and since we were out of warranty- he took it to a mechanic and after problem checking many things and nearly giving up - the wipers mysteriously started working again. The radio was out at the same time. But, after doing checks to figure out the issue we determined the radio was the issue since all the fuses were good and power was going to the unit- we couldn't afford to replace the unit. So, we have put it off. We had other issues before this with the Security on the key and they had to replace the computer chip for that after having to tow the car 2 different times while the car was still under warranty (the theft security no longer recognized our keys). And we had something defective in the back end of the car that made the car feel like it was out of alignment. Luckily, we discovered the issue (after DH took the car to the mechanic again thinking it was an alignment issue- and after they determined the issue- we addressed it with VW) while the car was still under the frame warranty. Now, we have exceeded the mileage and years of the warranty that comes with the car. We did try to have the car looked at by the dealership, but they seemed uninterested in looking at the car without charging me huge amounts in diagnostics and keeping my car for an inordinate amount of time without the use of a rental car. Ironically, I do love my car. After reading the above posts about the radios from China, I have purchased one of those. I am hoping to have good things to tell you in the near future (well at least in about 1 month time since that is how long it should take to get it from China). I love the ride of the car and the mileage of the car. But, I am severely disillusioned by the problems I have had with the car when you consider how expensive the car is to purchase. Oh, and I will be in HUGE trouble if I purchased a radio that doesn't work since I did it without talking to my DH before I did it.... I hope you guys are right!

Wow, this may be the longest thread I have ever read. And, I may have just joined this large, and still growing, club! Although most of the posts seem to be about radios in Jettas, I have a 2010 Golf TDI made in Germany. Today the audio in my RCD 510 stopped working. No sound. The volume control will no longer work. Otherwise, the interface seems to function correctly: it come on, I can change modes, stations, etc. Earlier in this thread (about a year earlier), someone mentioned a similar problem being fixed by a software upgrade. Does anyone on this thread have any additional information on that? I am hoping that since the Golf was made in Germany, not Mexico, my problem might not be quite as extensive as the one affecting you Jetta owners.

I developed this problem yesterday. I bought my 2010 Jetta TDI in 2011, and have had no problems with it. Yesterday the car was sitting in the sun in 90 degree weather, so it was quite warm inside. I started it up, turned on the AC, started driving, and turned on the radio. The screen was blank. No sound, but when I touched the screen I heard beeping. I turned off the power button and touched the screen, no beeping. So it was partially alive electrically. My wife called my cell, and the bluetooth connection worked and I could hear her through the radio! After driving about 10 miles the radio came on - for about 10 minutes. Then I heard a pop, and the screen was blank again. Today the weather is cool, and the radio doesn't work at all. I've never heard of the electronics going bad on a car radio. Mechanicals, yes, electronics, no. As someone said earlier, since the phone hands-free runs through the radio, and the radio doesn't work, this is a safety issue comparable to brakes or steering having a defect. My car has a manual transmission, I only have 2 hands, and in my state (NH) a law goes into effect on 7/1 prohibiting manual contact with a phone while in the car.

I fear I have also just joined the Dead Radio Club. As far as I've read so far, my related question has yet to be asked... Has anyone been able to get their radio working/usable outside of the vehicle after it has failed? The reason behind my question is that I purchased a Sirius/XM Lifetime subscription on the radio unit itself and said subscription is not transferable. I would have no problem turning it into a satellite radio receiver for my garage "shop" but I didn't know if anyone had any success with getting a dead unit to function again as part of a bench test or other setup. Also, if anyone just simply knows how I can convince Sirius/XM to let me transfer my subscription I'll just do that instead. Thanks!

Just wanted to add myself to this list. The radio in my 2010 Jetta SE died a few months ago at the exact mile that my car went out of extended warranty (my car is CPO) - about 57,000 miles. I heard a pop and then the radio went dead. Sometimes, the radio comes on for the first few minutes the car is on and then blacks out again, or will come on randomly after I have been driving a while and then out again. I refuse to spend $700+ on a new radio, so I will try looking at the fuse, especially since it comes on randomly for a few minutes at a time. If that is not it, I will try replacing it on my own with a salvaged part.

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You might try calling VW customer support. When I spoke with them they said they couldn't do anything because the car was so far out of the warranty period. They may not be willing to help but it's worth a try...

One more dead radio club member here. My wife's 2010 Jetta TDI radio died a couple weeks ago with 60K miles, literally the day after we got the title in the mail from paying off the loan... doh! Blank screen, totally unresponsive. All fuses ok. After some research (including reading this thread), I purchased a salvaged 'F' revision (vs. the 'C' revision that seems to be the issue) from eBay to be sure I wasn't getting another 'C' version time bomb. Easy DYI drop-in replacement, and the F version has better bluetooth connectivity, and seems to be more responsive!

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I just realized that my iPod connection isn't working on my eBay replacement radio. We must have missed a connection when we installed it. The radio simply doesn't recognize the iPod when it is plugged in. Any suggestions?

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"You might try calling VW customer support. When I spoke with them they said they couldn't do anything because the car was so far out of the warranty period. They may not be willing to help but it's worth a try.." Forgetdddaboutit... VW reps will parrot out "this is the first I've heard of that problem". My dealer referred me to VWoA -- I'm guessing he's seen quite a few of these. VWoA said there was nothing they could do - I was concerned about a "reconditioned" radio, but with only a 12-month warranty? Get out of town. If they had said "three years" - I would take it back to the dealer and give them the extra money. But I'm going the e-bay route. Have to. Can't spend $850 and have the thing conk out in a year.

Another one bites the dust, well mine biffed it 3 months after purchase last May... Have been fighting since... 78k miles, 2010 vw jetta tdi... AWESOME... I am game for billboards, websites, change.org petitions anything, This is completely and total BS and they need to be held accountable!

I am just buying time with this car at this point until this fall when Chevy comes out with the new diesel cruzes. Then it's buh-byeeee VW never doing THAT again. Like it's not bad enough that I have to go to the dealership for everything from glow plugs to windshield wipers, there's no aftermarket accessories available like window vents rain guards etc. but now they won't even step up to the plate over the stereo. It's bullshit so help me GOD I will never and I will make sure no one I care about, hell ANYONE I KNOW I wil make SURE they know the BS and not myself or any member of my family will EVER purchase a VW

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Just joined your group when my 2010 VW sportwagens radio went "pop" and quit working yesterday. What a shame VW isn't owning up to this problem. I filed a complaint as suggested on NHTSA citing the safety factor of no bluetooth.

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I have just been down the rabbit hole on this 2010 Jetta radio (Delphi Premium 8) and come out the other end with some information. It is too much to put in one post, but over the next few days, will post as I have time. The repair facility where dealers send the "broken" radios for exchange is AJR International (www.ajrintl.com). Phone, address, etc. is on their website. They will deal with you directly, but not at the same price they give dealers. I also inquired if it was possible to send in my radio and have them tell me what was wrong and an actual repair price charged instead of a refurbished radio exchange, which they told me was do-able. I did not end up having to do that because I found out some things that convinced Delphi it made sense to exchange a refurb unit with me at no charge to myself, including shipping. More on that in the next post.

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I have been told that the radios put into the 2010 Jetta's had a defective touch screen. That it gets too hot. Not always immediately, but usually eventually, and when it does, it does something with a capacitor and a resistor that makes the screen go black, which is what mine did at the onset of the problem. HAS YOUR TOUCHSCREEN SEEEMED HOTTER THAN THE TOUCHSCREEN IN OTHER YEAR'S VW'S? If so, read on. I can't say for sure, but my hunch is the problem is Delphi, not VW. There is probably some sort of severe financial penalty if a vendor delivery failure stops an automotive assembly line, even in Mexico. Hypothetically of course, consider this scenario... you manufactured OEM radios, you discovered you had a shipment of defective touch screens, but they had already been put in radios and shipped to an automaker's assembly plant, you had no non-defective screens to speed a replacement shipment in time to avoid stopping the auto assembly line, and you had two choices. Either incur whatever the penalty is for stopping the line so you only delivered good radios to the assembly plant or decide you'd deal with the cost afterward for whatever failed in warranty, and those that did not last past warranty were no longer a problem. Now, hypothetically again, assume you were just cut loose from GM about the time this happened. I'm not saying this is a certainty, but it it waddles, molts feathers, quacks, and loves to be in water, even if you call it Fido and walk it on a leash, it's still a duck.

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The reason I got a replacement radio at no charge was I gave up on VW and went after Delphi. More tomorrow on how that played out. Incidentally, sometimes when I pulled the fuse out of the back of the radio and put it back in, the radio would work until the next time the ignition was turned off.

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In general, when something needs to be resolved, always give the person you are dealing with the choice between two options, the more palatable of which is what you want them to do. When I finally got to the right person in Delphi, I told them one of two things WAS going to happen, and which did was entirely within THEIR control. Option 1 would be that they send me a radio and I send them back the defective one. Option 2 would be that I notify the Texas Attorney General's Office of Consumer Affairs, suggesting that the only way to independently determine radio repair frequency statistics independent of Delphi and VW corporate was to require every VW dealer in the state of Texas to compile and furnish the data from their repair records, and that anyone being investigated for intentionally installing defective parts needed to have their numbers verified independently! I told them I could not be responsible for if all those VW dealers were upset with Delphi because of this, but also they should know once the case was established, I was going to inform the other 49 states' Attorney Generals' offices of the investigation number and suggest perhaps they should consult with Texas so that they could determine if they felt a similar investigation in their respective states was warranted in order to protect their citizens. Then I would be talking to the Federal Trade Commission about patterns of business practices that may constitute an organized pattern of commerce that involved deception of the consumer, and perhaps even the VW dealers. Then I was going to call the NHTSA, because since this unit could involve traffic or severe weather report access, its failure could be considered a safety issue. And after that, I would start with the media, beginning with the consumer investigative action reporter for the local station in the city where Delphi's headquarters is so they could come to their building and stick a microphone in someone's face, and after that the automotive trade publications, and if I still did not have my replacement radio by then, I was probably going to get mad and do all the other things that would remain unspecified at this time.

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Hey everyone -- I'm the OP for the eBay replacement radio solution. I've been following this thread for the past 6 months to reach out to anyone who had questions on the best way to replace the radio, and a few of you went the same route I did and are back on track with a working radio! But now that I've sold my VW and gone carless here in Portland, I'm going to stop following the thread. You can all still reach out to me on twitter (@jenniferalaine) or via email (jennifer.bollenbacher at gmail) if you have questions about the eBay solution -- happy to answer. I'll repost my answer here one more time for new people coming in. Thanks! -------------------------------------------------- ---------------------------------------------------------------------------------------------------- I've had basically the same problem as all of you guys, and have a solution! OVERVIEW: came back from Thanksgiving to a dead car battery. Jumped it, and within a day the radio was malfunctioning. Heard a POP POP POP a couple times, but mostly it just wouldn't turn on. Sometimes it turned on after 10-30 minutes of driving. Took it to a VW dealer and they confirmed the fuses were fine, the radio was broken but couldn't do anything to fix it since it was out of warranty. (Quoted me $800 for parts & labor, which wasn't really their fault since the Jetta Delphi radios seem to be pricey.) Then I had to have my car jumped a couple more times, and the AAA tech said that something in my car was draining my battery. Obviously I assumed it was the radio since someone else on this thread mentioned a parasitic drain. I replaced the battery and pulled the fuse under the hood to keep it from draining the new battery, then went online. I ended up buying a VW OEM RCD510 radio on eBay. It sounded sketchy as hell, because the radio came from China and it only cost $110. The seller (superx_2013) had great ratings and the photos of the radio looked IDENTICAL to the one in my car, so I took the gamble. I took the radio to the local auto audio shop and they installed it for $50 (half hour of labor) and lo & behold, my new radio works FLAWLESSLY. The sound is fantastic, the touchscreen is the exact same, and the bluetooth phone & music integration works. The only thing missing is the one I chose does not have satellite radio capabilities, but there are other (slightly more expensive) versions on eBay that do. The audio techs even confirmed it was a legit VW radio. It's disappointing that this thread has 300+ posts with the same issue and VW hasn't done anything to address it, but this was the cheapest & best fix I found. Plus I just sold the broken radio For Parts on eBay for $9, so I've come out to a nice $151 to fix this issue. Much better than the $800 from the dealer, I'd say! (Photo below is the new radio after it's been installed.) ***Feel free to reach out to me on Twitter at this username if you have questions - I'm happy to help as best I can!***

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The radio I was furnished was done so because "so few of these fail, and they get exchanged and refurbished so fast, that it's hard for us to get our hands on one that failed to see what happened" and since I still had mine, would I mind letting them send me a refurbished one so I could send the broken one back to them to take it apart and see what's going on in it that it failed? I don't have a Delphi to English translation dictionary, but I'm pretty sure that translates "OK, you found out what's going on so we'll replace your radio, but we're not admitting anything".

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REALLY? 470 responses to this question. And, we're talking to a car that's only five years old. I had two VW'S and both of them started falling apart after the five year mark. I don't know how to say this , but, not much has changed over the years and this just illustrates the point that Asian cars are just better built and engineered. My advice to all of you is replace your radio with an Alpine sound system or just sell your car and consider a Honda, Toyota or Subaru.

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Jennifer, please let the thread go a bit longer. I just joined today. Read my posts. I have more to post that can be helpful to some of the others.

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I had to have my satellite as I use the satellite radio a lot when driving so I ordered a salvage radio from stoystownauto.com on ebay for $255. Radio arrived in excellent condition with all the valid vin and donor car info. Unfortunately the local dealers all want $63 just to get the security code for me. I hate my local VW dealers. The one in Roseville wanted to charge me $25 per spark plug during a routine maintenance and told me I needed the air filter changed when the car had a brand new one in it. Since neither of the local VW dealers will give me the security code without a service appointment it just adds one more reason I cannot by another VW. Totally unacceptable.

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Thanks to all who have contributed to this thread. I unfortunately joined the dead radio club 2 weeks ago. My radio was 1K0-035-180- AC (made in Mexico). I took the car to the dealer since not only the radio died, but my rear drivers side door lock now did not work. Unfortunately my car was 3 weeks past the warranty. They charged me $129 to tell me what I already knew from this forum. They wanted $930 to install a refurbished radio and $703 to fix the door lock. These items stopped working immediately I took my car in for a warranty repair (electrical check engine light was on). It seems that every time the dealer touches the car, something else goes wrong with the electrical system. I was able to order the replacement radio from automotix.com for $191. Although they initially shipped me the wrong part, they sent the replacement part next day shipping. I installed the new radio in 10 minutes. The new radio was pulled from a 2011 CC and made in Portugal. I hope to have better luck with this one. Unfortunately since I had the dealer pull the fuse, I went to the parts dept to get the code. They told me I needed to go to the service dept. They know this is a big issue. The service rep tried to make me pay another $129. We settled on $65 and I let the Service Manager know my feelings on how VW is treating us here. The good news is that I now have satellite radio. The bad news is that my passenger door lock is now acting up. The rear drivers side lock was not replaced, but seems to work from time to time. I plan to report these items to VVNA as well. This is definitely my last VW. My next car was going to be an Audi, however, after they way I've been treated by VW, no more.

dfw_ocd_guy are you going to post anything additional or is there a method by which I could contact you directly? I'd like to teplicate your approach of contact Delphi

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Phurler, is your iPod working, too? We installed a replacement but I can't get the radio to recognize the iPod...

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Both the AUX and Bluetooth connections work fine. For the AUX to work, you need to turn it on via Media>Set-up buttons and check the "Turn on AUX" option. I had no front speaker volume, but found out the prior owner has set the front speakers to low. If you have the owners manual, check out all the options since the replacement radio is set- up for the prior owner. I think you can select the Factory Settings option to reset all options to the default.

dfw_ocd_guy, you have done an awesome job tracking down this issue. I just emailed Scott and Ellen to see what if anything they will do. Thanks for your hard work.

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Hi all. I have the same issue with my 2010 VW Jetta TDI. The radio suddenly went out. I purchased a RCD 510 radio off of eBay as suggested by others above. I managed to get my old radio out (1K0 035 180 AC) but am having trouble putting the new one in. I got the main power thing installed ok and the AM/FM antenna. But the other plug doesn't seem to fit. On the cable from my car it is a female type plug but the part on the new radio seems also to be a female end with a yellow plastic piece around it. On my old radio, it was just a male end round cylinder sticking out with no plastic piece around it. Can anyone help? I'm really trying to avoid going to the dealer or other mechanic for this as about $10,000 has been put into repairs for my car since March ($4800 was fuel system replacement under an extended warranty). I posted a picture below of the new radio where you can see the yellow plastic piece.

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I think that's the satellite radio plug. If you got the same replacement I did, it doesn't have satellite radio so we left it unplugged... Having said that, I can't get my iPod to work, so there is a chance that might be the iPod connection so I'm interested in seeing what others say.

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On the eBay auction where I purchased this, it lists the yellow plug as "USB".

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Thanks for all your work dfw_ocd_guy I have emailed ellen slasinski and will post whenI receive a reply.

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jhleter, here is how I came to be told about the defective radios. I had two questions for AJR international. The first was could I send in my radio for an actual quote on repair prior to refurbished unit exchange, and secondly, was there a way to exchange for a less complex, and therefore less expensive type of OEM product (single CD, no satellite radio, etc.) AJR's customer service transferred me to someone in tech services to ask those two things. The tech services person asked what radio I had. I sent an email with pictures of the side with all the stickers and the face of my radio and called back a half hour latter as instructed. Based on what I had told him what was happening (black screen, intermittent regain of functionality, etc. he told me that he did not even need to see my radio to know what was wrong with it. He said that there were a bunch of bad radios installed in 2010 Jetta's, that the screens overheated, and when they did, at some point, it did something (I don't remember the verb he used) with a capacitor and a resistor that resulted in the black screen. He went on to say that he had seen things happening less frequently than this result in recalls and never understood why this had not. I asked if there was a service bulletin number or date of bulletin to reference in conversations with VW, and was told there was, but he could not tell me that because it was confidential. Two different dealership service managers and a VW America Regional Division Manager tell me VW did not issue "confidential memos", which led me to believe it was a Delphi memo, because it being an AJR memo did not make sense. The two emails sent to Delphi detailing the either/or scenario were sent to their customer service email address that had sent me the original email about who AJR International was (troy.delphia.techsupport@delphi.com) and when I did not hear from them, Ellen Slasinski (whom I was told is the CEO's administrative assistant (ellen.slasinski@delphi.com). I am assuming it was one or both of them that contacted Scott H., who is the person that contacted me. Scott was personable, easy to visit with, and ultimately who resolved the matter for me. I do not know which of the other two contacts resulted in my being contacted by him. That information was not provided to me. Again, let me say that what I have posted here is a combination of the narrative of events in my handling this problem coupled with my assumptions about the same. The narrative is factual. The assumptions are my best guess. Please accept both as what they are. Hope this helps others having the same problem I had.

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Jennifer - thanks for guidance, and adb123123 and Margaret I have a question for you at bottom since you seem to be the most recent with radio purchases.. Thanks for all the guidance. Had the same issue about 2 months ago. Radio died and then I held off on doing anything. Battery started dying. Replaced battery and thought all was fixed. I went off on a trip and battery died. Bought and returned an alternator (after reading much of this board, and my battery charging). I PULLED OUT THE RADIO. And all seems ok. I am going forward and buying a radio, The plug-ins are different. on mine I have a green one (were 1 arrow is) but on all the photos of the OEM radio's i see a Yellow Plug (were the 2 radios are). By installing the OEM with yellow port (like picture Margaret showed) that would lead me to believe I would have an extra wire from the Car that used to plug into green port? Will it all fit, and work with Radio and bluetooth??? Also, after I get radio in, what can I expect. That it will work perfectly and right away? Or will I need to do something else (I have seen mentions of CODES)

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I am by no means an expert. I am just a woman who read all I could on the internet to try and get my radio fixed without spending the $1200 the dealer wanted. But, I will give it my best shot since I think you were in the same exact boat as me. My old radio was just like the picture you posted. When I got the new radio, it had the yellow plug as I posted above. The cable from my car that WAS plugged into the green plug on the old radio DOES NOT fit into the yellow plug on the new radio. Although from the picture you posted, I am wondering if when I removed the old radio that I accidently took the the green part off of the old radio. Because right now the cable that is in my car is what has the green plastic around it, not the old radio. I may try to pry that off and see if that fits in the yellow plug after I remove the green. (Did that make sense???) BUT the ebay auction that I purchased the radio from said it would work in my car, so I expected everything to fit. That is why I came on here and posted my question. Regardless, without that yellow plug on the new radio being used and with the extra cable from my car that is not plugged into anything, my new radio is working and playing music. The iPod adapter in my glove box is NOT working. But that is because I think that extra cable is to my iPod connector and since it isn't plugged into anything, it isn't working. If I can figure out a way to plug that into the yellow plug, I believe my iPod will work. I did see a link in the ebay auction for an auxillary cable that looks like it may fit into the yellow plug, so I may buy that. Right now, all I have plugged in is the power plug on the bottom right of your picture and the antenna plug at the bottom left of your picture and the radio works. My bluetooth works too, except the volume is really low. I still need to figure that out. As far as codes, the ebay purchase that I made came with a code handwritten on the radio. Others have mentioned they had to call the dealer for code (sometimes costing them money) since they didn't have the code written on the radio based on where they purchased it. If you buy from ebay, make sure it says something about coming with the code to make your life easier.

Thanks. Your answer is helpful. The "experts" at VW , from what ive seen have not acknowledged this as an issue. When i get to my computer i will post a picture of my cable from car that attaches to radio. 2 questions - on the codes that you got, you were able to enter into radio (and thats all) also, can you tell me the name if seller that you used? I searched for the one jennifer mentioned and havent found it. Thanks again

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My experience was exactly the same as Margaret's except that my Bluetooth is working fine (no volume issues). I looked online and the radio I purchased is sold out from the dealer I bought it from. At the time I bought mine there were others selling the same radio with the code for about the same price ($109). With all the traffic on this site I imagine they are selling fast. As soon as the radio is connected you are prompted on the screen to enter the code that came with the radio. My son in law is really good with electronics so I will pull the radio out again and see what he says about the iPod connector and will pass on anything I learn. I am happy to have my radio and Bluetooth connected so I can play music from my phone. Good luck.

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At quick glance it looks like there a few here: http://m.ebay.com/sch/i.html? _nkw=rcd+510+oem&isNewKw=1& mfs=GOCLK&acimp=0&_trksid=p20 53742.m2428.l1313.TR0.TRC0.Xrcd +510+oem&sqp=rcd+510+oem

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I ordered mine for 114 dollars and free shipping today from this site as suggested by an earlier poster: EBAY seller is cd-vwcar store is Super-X-auto http://www.ebay.com/itm/VW-Volkswagen-Radio-OEM-Unused-Car- RCD510-w-Code-Support-USB-OPS-iPod-Bluetooth-/181143122702#vi- ilComp

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The link doesn't seem to work but just google ebay rcd510 vw and you should stumble upon this seller.

Thank you for the suggestion will be getting one. I do have a question in regards to the Ports, on my above post I had a port about half-way up on the left side. On the ones I have seen on ebay, i haven't seen that. I have seen a port in the middle of the back near bottom (yellow). Here is the cable that is coming from my car to plug in (green) will this one plug into the other radios???

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That is exactly what I have in my car and I couldn't get it to plug into that yellow port pictured above in my new radio. That is what I think goes to my iPod plug that is in the glovebox. Right now I didn't connect that to anything on the new radio and the radio/bluetooth works. My iPod connector doesn't work.

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Thanks Margaret--I can live without the IPOD but not the bluetooth. Did you have to enter a code? Hoping to receive mine in the next few weeks and be back in business.

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Yes, I entered a code. I bought from cd-vwcar on ebay for $109. But it looks like the price might have gone to $114??

I ordered this: "Black Button OEM RCD510 Car-radio with USB & Reverse-Image for VW Jetta Golf MK6" from bluerinco on ebay for I think either $99 0r $109, cant remember now. My radio died in my 2011 Jetta TDI. I am having the same issue with the green and gold ports on the radio. Couldn't plug the green plug into the gold port, so no Ipod!! I emailed back and forth to bluerinco, but she was not much help. Hubby and I are thinking about using this "Rcd510-USB-Harness-Cable-Adapter-For-VW-Polo-Jetta-Passat-Tiguan-Radio-RCD510" on ebay. $7 and it plugs into the gold port, and then we'll run it thru the back of the glove box. With that i'll be able to use USB to different size plugs on Apple devices. I'll let you know if that works. Other than that, everything else works, BT, steering controls and CD player. And it looks exactly like my old radio.

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Yes, I was thinking about trying to buy a new adapter cable for the USB port on my new radio. This is the one that was linked on the eBay auction that I bought the new radio from: http://www.ebay.com/itm/New-USB-Connecting-Cable-for-RCD510- RCD300-VW-GOLF-MK6-JETTA-MK5-Sagitar-Vento/181143936141? rt=nc&_soffid=5004787805&_soffType=OrderSubTotalOffer&_trksid=p57 31.m3795 But I am not sure the other end of the cable would match the iPod connector in my glovebox.

Even if it does, the iPod connector in your glovebox (the MDI port) is not plugged into your radio, correct? The green cable that does not match the gold port on your new radio is what goes to the MDI, I believe.

I cant thank everyone enough for the help. Would have made absolute zero sense. I use the bluetooth for my music and not the ipod adapter, so that shouldnt be an issue. I ordered radio and shoukd get next week. Will uodatw status then. Success or failure, will let you know. Thanks

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Yes. I need something to replace the green cable that goes to the MDI that will fit in the yellow plug.

I just ordered one of these: http://www.aliexpress.com/item/Two-Din-7- Inch-Car-DVD-Player-For-VW-Volkswagen-POLO-PASSAT-Golf- Skoda-Octavia-With/32305176480.html. It claims to come with GPS maps, and it is supposed to me plug compatible with my blown unit. After occasionally turning on, my current unit now seems permanently dead. With one exception. Bluetooth still connects to my phone, the call ring goes through the car speakers, but I can't hear the caller and the caller can't hear me. How useful. I sent mail several days ago to the Delphi contacts posted earlier, and not to my surprise, I have received no responses. I'll post what kind of experience I have with this Chinese radio when I receive it. The seller has good reviews, some from the US.

Add another one to the list... Touchscreen went dead, parasitic draw on the battery, and $800 quote just like everyone else. I can't believe that there are so many of these cases where it's the exact same chain of failure and people on here are talking about replacing it by buying some knockoff instead of going after VW and Delphi for this. This is crazy!

Would love an idea on how to go about getting this issue resolved by vw or delphi (for less then the cost of the radio i purchased) Is it "fantastic" that we had to resilve this issue ourself? No, but its what we had to do

In my case, my state (NH) just enacted a law where there are fines if you are caught even touching your phone while not parked. What makes this even worse if that I drive a manual, and I don't have enough hands to drive safely without hands-free. I have no choice but to replace the radio (or get rid of the car).

I emailed Delphi after hearing what dfw_ocd_guy did but have yet to hear anything from them. How many others emailed or contacted delphi? I am worried that they will start stone walling when they get inundated with calls, on the other hand it sound like they know exactly which radios are bad so they should know exactly how much liability they are exposed to. I'm starting to wonder if a class action might be necessary. Anyone know a lawyer that wants to make some money?

Also, didn't someone count all the reported bad radios and post that in this thread, might be nice to keep a running count so every time a new person pops up after hearing the death pop they can just add one and update the number.

So I guess I started a new thread but, I should have answered within this thread. Add another person as my radio just went blank a couple weeks ago. Fuses are sound and there was no indication of any impending problems prior to not turning on.

As I mentioned earlier, I ordered one of these: http://www.aliexpress.com/item/Two-Din-7- Inch-Car-DVD-Player-For- VW-Volkswagen-POLO-PASSAT-Golf- Skoda-Octavia- With/32305176480.html, and much to my surprise it was delivered by DHL from China only 5 days later. Youtube has a couple of videos on how to remove the old radio. It took me about 15 minutes. The new one installed as a plug compatible replacement. It comes with a GPS sdcard. The GPS works great, the Bluetooth connection works, as do the steering wheel controls. Very happy with this unit, not happy that the original broke. But I've ended up with a much more capable system at a reasonable price and no installation hassle.

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Recent victim here. 2011 Jetta 2.5 SE. Not happy about this but glad I found this post. Fuses are fine on mine but haven't had the drained battery issues as of yet. I've been without a radio for about a week now. I called my dealer and they quoted me $120 to diagnose and try and find the problem, plus the worst case scenario of needing to replace the radio at $600. I haven't done anything yet and looking at all my options. I'm thinking about getting the replacement route of an identical radio for around $100 or just going to Best Buy and look for a replacement from an aftermarket brand like Alpine or Pioneer. The only thing holding me back is that it would be around $200 for the parts/install itself on top of the price of the radio. Does everyone feel confident that it's the radio and nothing else? I'm just nervous I get something installed at Best Buy and its still not functioning. I can always return the radio and some parts but the $150 for installation is non-refundable...Thoughts?

TeeRNJ - All the same info from my dealer. I'm looking at the same options you mention and have the same hesitations. I'm trying to figure out how hard it would be to install myself before I make the commitment. I will definitely NOT go to the dealer for this.

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The eBay replacement radios are actually pretty easy to install yourself. There are some YouTube videos that show you how to remove your old one and then it ts pretty easy to plug in the replacement. I paid $100 for a replacement that wasn't the exact model (it didn't have satellite). The only this not working is the iPod...I have to take it out again and figure out how to connect that last cable...

teeRNJ ----- take the advice of this board. It is a radio issue. I ordered a radio on ebay and installed it in tuesday. Total spent less then hour removal AND install, and i am not handy. You need a special torx screwdriver (i believe size 20) and a plastic tool to help with plastic paneling. (Youtube search "jetta radio removal, about 4th video diwn by delraycustoms) From what i have seen the connector for IPOD/USB is not compatable, but i bluetooth my device with car for music. Taking the advice from this board has been a successful endeavor. Make sure the new radio comes with a code supplied (anti-theft code), enter number when prompted (when you turn on) and change the language and all went well. I cant thank the people on the board enough. Saved tons of time, money and frustration. THANK YOU BOARD

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Hi Everyone - Thanks or the responses. After contemplating my options, I decided to go the eBay route and bought it from the seller "cd-vwcar" for $114.99. The seller had sold over 700 and had good ratings from over 9,600 people. My main question is if I need to buy any additional cables or is it a simple unplug and replug in the replacement radio. Also, where can I find those tools to open the plastic panel and the special screwdriver? eBay as well and if so, what are they called?

I found the plastic panel tool at autozone. I used the term "tool to remove plastic panels", it was about $17. You can find cheaper online if you have time to ship. I found torx 20 screwdriver at a napa, 5 bucks. From what i have read and seen (the only thing you cant hook up is the IPOD. I am not sure if mine ever worked. I always just synced my phone bluetooth. But the main cables you need for main audio, power and bluetooth are on there. Ut was plug and play. Good luck

Add another 2010 Jetta TDI sound system failure to the list. I went to the dealer and they said a 2 week wait to diagnose and $ 125.00. Since so many people on this thread ended up having to replace their radio system, I am doing same with an aftermarket Alpine and am scheduled for installation at Best Buy. In response to YeeRNJ above, you also need a C2R-VW2 harness and a 99-9011 Dash Kit and you may need a 40-EU56 Antenna adapter; all cheaper on Amazon than to buy at Best Buy (The BB technician recommended this route). PAA

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My Chinese radio from cdvwcar arrived in less than 2 weeks, well packed and the code included. I had taken out the old radio using a butter knife for the plastic shield and the torq screwdriver-- took less than five minutes. Then you simply unplug the three wires- the large one has a plastic "lock" you click over to release. On the new radio as previously mentioned only two of the wires will connect- the large one and one small one in the corner. The third wire has a different connector that doesn't fit. Slide the radio in, replace the four screws, snap the plastic piece on. Back in business in less than five minutes and 114 dollars- radio and Bluetooth work perfectly, no iPod- I guess that's what the third wire is for. Haven't checked to see if the sd card works yet. I am by no means mechanical-- don't pay someone to install this -- it is simple to do. Glad this worked out for me and others and shame on Delphi and VW for not responding to this problem. Thanks to everyone on this board for all the great tips and information- what a great group!!

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UPDATE: As you know, I was contemplating the eBay route vs a new aftermarket stereo at Best Buy. Went for the eBay route and bought it for $114 and just installed it today. Same exact experience as the user above me. Same eBay seller and same situation with the wires. The third non-compatible is for the iPod plug but thats useless to me since I always go through bluetooth. So the install took 5 minutes and I am not saavy when it comes to these kinds of things. Theres a youtube video with a tutorial on how to pull the radio out. I literally saved more than $300 if I bought from best buy (and would have lost steering wheel controls and touch screen for the cheapest after market radio) and $700+ for the dealer. Thanks everyone for your help and I am so glad I found this thread.

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Same dead 2010 VW Jetta TDI radio. Just ordered the ebay option as described above. I honestly would have paid this $114 four years ago to get streaming audio that our car does NOT support. I specifically asked the dealer if the car had A2DP Bluetooth support and they salesman said yes, sure does. Turns out it didn't and they just shrugged when I pointed it out.

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Add another 2010 VW Jetta Tdi radio to the dead pool. :-( Ordered exact replacement from Automix, $167 delivered. Will see when it comes in how it goes. Other than this, I am very happy with my Jetta.

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Hi all. I talked to a radio/electronics expert (kind of a pimp your ride place) and he told me that the green connector cable mentioned in the posts above is to Sirius. And since the radio is a foreign (Chinese) model, that it is not compatible with the Sirius. So will not be able to do anything to connect that up. That's ok for me as I never used the Sirius radio. But thought I would pass it along in case anyone else needs it. He also said that my iPod dock in the glove box is useless. The new radio has the MDI (media device interface) built into it. I just need to get the USB cord that plugs into the yellow connector on the back of the new radio. Hope that helps with some of the questions we have had.

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My iPod dock is in the center console. I'd love to get that working again if anyone has figured out a way to do that...

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Do a search for USB Interface Cable VW Jetta RCD510 on eBay to find a cable that will connect to the yellow plug on the back of the radio and then has a USB connector on the other end.

2011 Jetta TDI with 37,000 miles. Radio just died. Thanks so much for the helpful insight everyone. I'm beyond frustrated that I'm running into this issue with only 37k miles on my car.

2010 Jetta - high miles (113,000). Radio wasn't working well a few years ago and they tried to tell me it was dead. They took it out and put it back and it's worked ever since (I notice some car chargers cause it to have static). Last week, got in car with lunch and turned on the key for the radio for TWO MINUTES. Car wouldn't start. Started five minutes later. Now morning starts are hesitant and the other day it had to be jumped after an hour+ long drive, it was off for about 20 minutes. Taking it to dealership hoping it's the battery since it is old, but worried because of this old radio problem and the things I'm reading here. AutoZone tested battery at first and said was at 83% and alternator was fine. Will see tomorrow. If I can get it there. This is just a plain old Sportwagen S so no fancy radio or anything. Just a crummy one that's never been anything better than barely acceptable.

2010 Jetta here...in April of this year I heard the pop and the radio died. Took it to the dealer and was told the radio was 'fried'...didn't work anymore...needed a new radio...was quoted $900 to replace. I opted to do nothing. Last Friday I decided that I really wanted the radio so I phoned them and was told I had to pay for the radio up front when they ordered it. On Wednesday I gave my credit card information. TODAY.... I'm driving home and all the sudden, the time appears on the touch screen. THEN the radio screen appears... few minutes later I'm listening to NPR!!! What the heck is going on?!?!? I get home and turn the car off...turn it back on...again, no radio... just a black screen... So the radio works fun...it has to be a short...or some electrical issue. I plan on going to the dealership tomorrow to see what they have to say this time.... sigh...

do not buy a radio from dealer. Cancel order. every answer you need is above. EASY SIMPLE FIX AND SHOULD COST LESS THEN $150. Dont let the dealers get you.

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Automotix sent the wrong radio. A 1k0 035 164 D which is single cd and media but no Sat. Will call Monday to see what they will do. :-(

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Dugald - they sent me the wrong radio at first as well. I called and they found the correct one and had it shipped next day. As long as they have it in stock, you should be good.

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After reading some of the very helpful messages on here, I decided to go ahead and buy this model from ebay seller "cd-vwcar" http://www.ebay.com/itm/181143122702 The only essential difference between this one and my broken one is that there is no satellite radio. The radio arrived from China, well packaged in about a week and a half. I followed this YouTube to remove the old one, managing to break a couple of tabs on the dashboard vent screen, so be careful :) https://www.youtube.com/watch?v=ZHYz2CQ9RyI After about 35 minutes and a couple of broken tabs on the dashboard vent screen, I successfully installed the new radio which picked up my phone via bluetooth immediately and I've been able to make phone calls from it via steering wheel control and voice commands. I can control the radio too via steering wheel. I tested my SD card in it and it works great, I haven't tested the CD player but I don't really care about that. So I'm happy, the whole thing cost me around $130 for the radio, door upholstery remover (for levering the panels out, but I recommend getting something more gentle since I broke a couple of tabs) and the torx t20 driver. I'm not an expert by any means, and I found it pretty easy to do. Thanks again to everyone who has provided the very helpful tips so I can listen to music again and I don't have to sing to myself!

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Update re: my 2011 Jetta TDI with 37k miles- I called VWofA and they offered to pay 50% of the replacement and labor costs. Likely due to the fact that my car is just over the mileage warranty. Still worth a try calling them!

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Automotix sent me UPS return label for free shipping back of wrong radio. Will send out a new one when they get it back.

2011 Jetta TDI 107,000 miles. Radio stopped working. Also as mentioned by someone else headlight bulbs have to be replaced more frequently than I think they should.

Yup... 2010 Jetta TDI 74K. Sudden blank screen. No battery issues yet. Love the car, but damn I'm literally a "traveling salesman" and have no radio!!

I am putting out feelers with my attorney to see if there is a class action attorney out there that might like to hear about this issue. I suggest everyone do the same if you have an attorney or know one. I'll keep this thread updated as the info comes in.

The $120 ebay radio replacement from China mentioned in this thread plugged right into my 2010 Jetta TDI. It had no Sat and more importantly aux (and likely ipod) in doesn't work. My Bluetooth A2DP music streaming that the dealer completely lied about still doesn't work because I would have to replace the module under the seat for a few hundred and reprogram stuff-- so that isn't happening. Our 2010 TDI Jetta required that I remove the vents above the radio, but it wasn't too bad with instruction on YouTube. I will keep my old dead one just in case. Repair estimates from mail in service places are $200- $500 so I guess those four CDs in there will likely never see the light of day.

BTW, the replacement radio sellers toolkit that did help pry some things up safely comes with some pretty funny instructions....

Are the radios that everyone is getting from China compatible with the premium 6-disc sound system? Do they have the right wiring and everything? I don't want any dead speakers or anything if I go that route... :-/

My wiring was a perfect match except for the Sat. radio antenna had no place to plug in. It was even the same brand as the old one. If it is a clone... its a very good clone. I haven't tried the 6 disk changer or the SD reader.. but they are there.

Add me to another of the illustrious popping and dieing radio cru. I have a 2010 VW TDI Sportswagen, 27,000 miles and had the pop and then the solonoid popping sound at 1-second intervals, even with car off. I pulled the #18 fuse and that at least stopped the popping noise. Left for the weekend, came back and the battery was dead. (I've also had problems with rear door opening and getting the car to unlock using my key remote.) It cost $805.00 to have battery replaced and have them tell me the radio was dead. Was quoted $700 for a replacement radio. I went on the VW chat and called hq and both said it's out of warranty and they've never HEARD of this issue. I'm filing as recommended. In the meantime, I need to pull this crap radio out of the car or it's just going to suck the battery dry again, right?

Someone mentioned an attorney. I'm throwing this guy out there for anyone who wants to run with it. He's also gone up against manufacturers before representing individuals but not sure about class- action suits. Look him up on YouTube too, its pretty entertaining... http://www.plaintiffslaw.com/Lemon -Law/ Also to the post just before mine, how do you let a dealer charge you $805 for a new battery and install?!?! I hope that was a mistype...

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Add me as well. 2010 jetta TDI....radio didn't come in yesterday. 5 minutes into drive it finally came on, but then went blank again after turning the car off. Hasn't come back on since. Shame on volkswagen. Lying to your customers and saying you haven't heard of the problem won't win you any future repeat business. Volkswagen should be hitting up the radio manufacturer to cover replacements. I cant understand why ,Volkswagen would let this radio manufacturer tarnish their image like that and cause them to lose customers. What's wrong with Volkswagen.???

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Hey all, thanks to everyone that's posted. I just placed an order on ebay for the replacement radio linked above. The radio has been dead in our 2010 Jetta for a few weeks now. I just wanted to add to this list. Hopefully someone will print this page out and take it with them the next time the dealership says they're not aware of this issue.

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Radio in my 2010 Jetta Sportwagen TDI just died completely. Not sure if I'll go dealer or just find an aftermarket replacement. Risk of failure is definitely why I didn't spend the extra $$ for navigation. Maybe VW will come through on this failure in a recall a bit later on.

I have a 2010 Jetta Wolfsburg edition with ~50K miles and I got the same blank screen and it had become a parasitic drain requiring jump starts a few times. The fuses are intact. I'm going to go the eBay route.

Another person with a dead radio. For those that have bought the radios from China that are sold through ebay, do the "AUX" plug in the arm rest work? I use the plug regularly for my iphone because my unit did not come with the right module to make bluetooth work for music. Thanks for the help!

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I couldn't get it to work, but some have said that there is a connector that you can buy separately. I ended up loading my music on an SD card and using that.

Thanks adb123123. I will probably try and go with an OEM one as I regularly play music through it.

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I haven't tried the aux, but my iPod dock in the glovebox didn't work. However, I purchased a cord to plug in the back of the radio with a usb plug on the other end. Only cost about $10.

I just wanted to let you all know that I installed the ebay radio linked above using the youtube instructions above just last night and it worked fine. Hopefully this emboldens of you to do the same and save some money.

Does anyone have any answers as to whether the China bought radios from Ebay work with the premium radios? I currently have the 6-disc version with Sat but all I really care about is Bluetooth and SD functions. My worry is that only 6 of the speakers will work, though, unless I get the exact same head unit.

I just removed my radio for a 2010 Jetta 6-disc changer and waiting on a replacement from automotix. Does anyone know of a place to sell my old broken one? Someone that might refurbish them?

What I suggest everyone do is to go on Facebook and spam "@Volkswagen USA" with your opinion about the craftsmanship of their radios and hyperlink this thread. Maybe they send us all a new radio!

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Got my replacement radio from Automotix. It was the correct one this time. Called and they emailed me the VIN. With the VIN and the Radio Serial # I called local VW dealer Parts Department and got the unlock code. All better now. $167 US for Radio, $30 CDN duties + $14 CDN in toll fees to get the radio from Ogdensburg NY UPS Store.

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Just wanted to thank everyone for the great help! Our 2010 Jetta TDI radio failed a couple of days ago and I just stumbled on this information. Took our radio out and just ordered another from Automotix. Should be here in about a week and hopefully it'll do the trick. Wouldn't have had a clue without all the info here!! Thanks again

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Some new troubles for VW - fraud on emissions testing for the diesels. This article mentions a class action law suit. http://www.chicagotribune.com/business/ct-volkswagen-owners- 0921-biz-20150921-story.html

Just ordered the replacement from Automotix. We'll see how it goes. It says it's the satellite version for $86 in Very Good condition. I had to pull out the old radio to get the PN to order. So far, feeling pretty optimistic about this... I'll report back once I get the radio from them. I've read a few stories about people being sent the wrong radio.

Add me to the "Dead Radio Club." I have a 2010 Jetta TDI and at about 60,000 miles, the radio just died. I appreciate all of the insights and advice posted here and share the frustration all have expressed. Given the fraudulent diesel issues, and the evidence here of faulty radios, I'm feeling scammed and have lost my faith in VW. That said, I do appreciate the contributions here and will be following all your advice and ordering a new radio and installing myself. Thanks.

Ditto......... 2010 Jetta TDI with 84,000 miles. Sirius radio made a loud popping sound and screen went black. Thought a rock hit the window. Dealer told me out of warranty and never heard of this problem. Next I called Corporate VW. At 24,000 my rear brakes needed replacing due to rust build up on the discs. Dealer told me brakes were not under warranty. When I told Corporate about all the people who had reported the same problem they gave me $300 to use however I wanted at the dealership. Coincidence that the rear brake job was $300? This time they were not so helpful but told me to save my receipt incase of future recall. Agent said VW was aware of this site. Went to custom audio place in town and $875 for Kenwood system which would work with my steering wheel controls. Next stop Best Buy and was quoted $840 for theirs. After reading all of these posts I emailed the dealer and told them about what other people had experienced. Dealer responded with free diagnostic or free install. Since many of you have not had luck with diagnosis, I took the free install. Refurbished radio with exchange program cost me $560. For my own curiosity I asked the technician to check the F8 fuse in the fuse box and the on the radio before he replaced the radio. Both checked out OK. So now I am back in business with a one year warranty and am waiting to see what the fix will be for the diesel computer software scandal.

Ugh. Ordered the radio from Automotix and just as I feared from other people's posts on here, they sent the wrong radio. Then they tell me that, despite the fact that you *have* to send them a model number before they complete your order, the model number doesn't match the part and that the actual model number I sent in is $130 more than the one I ordered. What the eff is the point of having a vehicle filter and asking people to submit a model number if they're not verifying any of that information. I was all excited to get my new radio and now I have to deal with sending this one back (which was unbelievably dirty and not at all in the "Very Good" condition it was displayed as). Thanks for nothing, Automotix. They wouldn't even offer me a discount off the "right" radio to make up for their mistake. What were they hoping that they could charge me for the radio and send it and I'd not say anything after I opened it and clearly see it's not the one I ordered?

My 2010 Jetta TDI radio went out recently. It's not the fuse. After reading these posts, why hasn't VW acknowledged this issue? I appreciated the mileage this car gets but I'm sick of the manufacturer defects.

I called Corporate VW and got nowhere with them. All they told me was to save my receipt in case there was a future recall. Don't hold your breath. Is owning a diesel really worth the extra expense in fuel price? Right now gas is 40 cents per gallon cheaper than diesel in Wisconsin.

Anybody know of a new stereo replacement with the Sirius, mine is a 2011 Jetta, stereo just died, but I would like to keep the Sat Radio. I have read a lot of these posts and it states that the Sat Radio does not work with these replacements from China, Thanks for any help

2011 jetta se radio just crapped out yesterday.. Thanks for all the posts here.. Just ordered the replacement radio from China.. the number of examples on this thread is CRAZY!! I can't believe VW hasn't done anything about this.. pretty disappointing

I'm sorry to hear more people are affected by this but I hope to give out some good news: I think Volkswagen is giving out $500 gift cards to people driving diesels because of the whole emissions thing. The news article is here: http://www.usatoday.com/story/money/cars/2015/11/09/volkswage n-diesel-emissions-software-debit-cards-gift-cards- compensation/75451982/ Anyways that aught to replace your radio right there.. I'm going to check it out. Art

Ok its even better than I thought: Its $500 gift card and $500 dealership credit to all TDI owners between 2009 - 2015 + 2 years free roadside assistance for when your dead radio drains your battery. Nice touch! Website is VWdieselinfo.com. Have your VIN and mileage ready. [please mark helpful it this helps you out]. Art

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Art - the radio failure and cheating on diesel emissions are totally unrelated. The TDI owners on this thread (like me) have 2 different problems to deal with - the radio failure, which is well documented, but VW fails to acknowledge - and VW's acknowledged cheating on emissions. For the latter, they are offering the cards - but with hard expiration dates. Until others review all paperwork that comes with the "goodwill" to make sure you don't waive rights to class action, I'll wait until 4/30/2016 to file. Best solution for both problems - buy back my car. I'd even consider buying a new VW if they did that.

Also to add to Patrick's post; the radio defect is not limited to TDI's so that gift card will not help everyone with the faulty RCD510. (I drive a 2011 SE 2.5 non-diesel and it failed the same way as everyone on list thread)

Whats the difference in the last 2 letters on the model number? Mine ends in AC and I found one that end in AE, they look identical.

The AC is the model that keeps failing. The AE is a direct replacement only with HD radio as well. At least that is what the difference was on mine. Buttons are labelled slightly different but other than that it is all the same. Most people replacing to newer models from 2012 or newer Jettas seem to be going to AE or AF models.

Same here. My radio just died last night. I have an 2010 TDi 156500 Km. So fare I had to repair; Glow_Plugs/Turbo_Charger/AC/Flywheel/Clutch/Timing- bled/Radio... I had more then $12000 in repair in 18 month period, They are lemons, never would buy one again, ever. I am driving cars since 1984 and I never had to replace a Radio. I wonder how many VW drivers had to replays they Radios? VW knows how to make money (to screw over costumer) Cheers Frank

Radio crapped out in August. Battery went out in October--dealer said battery and radio not related--replaced battery. This site proves otherwise as far as I'm concerned. I heard about the eBay replacement from a low voltage pro I know, will check that out. Meanwhile, we are all in with a local attorney on the emissions. He might find this an interesting tag along suit--not as damning, but given emergency transmissions on radios, I'd like mine to work.

I've continued to investigate and I think I've isolated the part failure to CAN BUS gateway for RCD510 (premium 8 for my 2010 Jetta TDI sportwagon) My question to the electrical gurus is, did my stereo unit get fried, or will replacing the CAN BUS bring it back to life? $35 US.

Add another 2010 Jetta Sportwagen TDI. Radio went black earlier this year. We had to replace a battery, but I had not tied it to the radio until the new battery just did the same. I need to replace now. Considering all the options discussed here.

P.S. The car had somewhere around 105k miles when the radio failed. Repair cost >$1k from the dealer.

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Does anyone know if popping out the dead radio is sufficient to prevent any battery issues? My car seems to be more sluggish to start in the mornings and I'm worried the battery issues others have reported may be starting for me as well...

My anecdotal response is-- NO. The issues I had before I came here, traced it to the radio and had it removed were more plentiful (replaced multiple headlight bulbs, replaced a dead battery, replaced the entire electrical system for the A/C, bought a new stereo head unit), but did not totally end after I pulled and replaced it. I also had to replace the starter relay (which arced and blew the fuse in my new, non-VW stereo). Additionally, the doors still intermittently refuse to unlock. I have recently bought a new car and am just waiting for the TDI settlement before I sell this car back to the dealer.

When my radio went dead and kept on draining my battery down every 2-3 days I removed the radio until I could replace it and this stopped the battery draining issue for me. I replaced the radio about a year ago with the China sourced one and it worked well for me although I lost the satellite radio and the use of the aux inputs under the arm rest. I traded the car with 84K miles on it and will not buy another VW. Nice ride and fuel mileage but to much drama and maintenance cost. I do have the old radio (touch screen is good) and factory I-pod adaptor wire from under the arm rest if it helps someone.

Another dead premium radio in a 2010 VW Sportwagen TDI. I ignored it for some weeks and needed to replace the battery a few days ago, after not driving the car for two days and a cooler day than usual.

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Thanks for feedback - I've popped mine out as a result and will post another update if battery seems to improve as a result. I did notice that when I popped it, the metal boots on the two wires connected to the white connection block were in contact. I don't have a schematic, but I assume this was the power connection with the green being ground and the harness being speakers and controls, etc. Having a short on the power connection could explain some things, but I would have expected a blown fuse if it was a true short. Again, without schematic its just a guess and its possible the contact occurred while I was pulling it out, but I don't think it did...

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From earlier posts I see now that the white connection is antenna - not power - and the green is likely the iPod connector - not ground. I doubt a short in the antenna connection would cause any trouble, but I distinctly recall getting terrible reception a day before the radio died.

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Add me to the list! 2010 VW Jetta TDI Radio went out, VERY Loud popping until I pulled the radio fuse. Going the eBay china solution! UGH

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2010 jetta sportwagon TDI. Also add me to the list! Heard a pop in my back speaker 2 days ago and my radio is completely dead. Fuses are fine. Amidst diesel gate this is all I need. Trying to sell this car. My 6th VW and my last. At least I may be able to use the $500 gift card for part of the fix.

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Update on my fried radio... You guys are spot on that you MUST pull the bad radio out! After 4 days w/o driving the car, it almost did not turn over. That POC radio now sucks voltage like crazy. Not to add insult but, once the car warmed up a strong hot electrical smell started coming from the radio. YIKES! I followed the youtube instructions and it was quite easy to remove the radio. Man that thing smells. It took me about an hour to disassemble the unit too recover my 6 CD's that were trapped inside. You should see the pile of parts you end up with! Today I dropped the car off for it's 70K oil change at the VW dealer in Madison WI. They said "sounds like your radio went bad" DUH.... They quoted me $750 for a rebuilt + only $125 to put it in since I had already removed the stinking power sucking POC! I told them I will be putting in an aftermarket radio. They said that is what they have been telling other customers to do. Strange... When I first called them about this they said "we have only seen 1 or 2 radios that have gone bad" The time frame for that comment must be for the last week! Just got another call from the VW Service and they informed me that at 68,256 miles BOTH back springs are BROKEN and will need o be replaced at a cost of $500! REALLY? I just paid off this POS last month!

I had left my 2010 VW sport wagon at the airport parking lot and Guess what happened after coming back from my trip of 10 days? Dead battery and stranded at 5:00 AM after a red eye flight with my family! Too bad the radio didn't burn the car to the ground and gotten the EPA involved for air pollution. That would have solved most of your problems. I know it would have gotten me better service from VW. VW does not stand behind their product unless they are forced to by layers and Government agencies.

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FWIW - after removing my dead radio, I've had no more sluggish starts in the morning. Given my experience and all that I've read above: - If you have a dead radio, REMOVE IT NOW!! (removal instructions in earlier posts - you'll need a torx 20)

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Just went and got my Goodwill package. Started my car to leave after talking about purchasing another be once the whole epa issue blows over and the radio wouldn't turn on. Got the sales person again and he told me that they couldn't do anything and quoted me in over $1300 for labor and parts. All I did was look at him and say that I wasn't getting another vw if I can't even trust the radio to work through out the life of the car. Seeing this thread makes me wonder if they should have a recall on them.

My 2010 Jetta SE radio (touch screen) died about 6 months ago with ~80K miles. Worked sporadically since then. Any updates on class action or recalls?

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Last time I called VWoA (this was BEFORE dieselgate) the answer you will get is "I have never heard of this problem". I did order a radio from Automotix but they weren't sure if it was compatible. I called VWoA and THEY didn't know about compatibility of radios -- I was aghast - "you mean you don't know the compatibility levels of YOUR OWN RADIOS?" - they called a dealership to ask... I would go with the $850 I was quoted *IF* they could give me more than a 12-month guarantee. If they would extend that to three years, I'll hold my nose and spend the $850, Anyone have any success with an aftermarket radio? I'm looking at a Kenwood, from Crutchfield - but wary as to whether the steering wheel controls can be used - as well as the Bluetooth. The Bluetooth still works in spite of the dead radio but I have to get audio (output) from my phone, not the speakers. The microphone , phone directory, etc still works but not the audio.

I have a 2010 Golf with the Premium 8 Radio. This has been ongoing for 2 years. Started with no AM/FM and then the radio died. Was replaced under warranty and then less than a year later the "new" radio died again but was no longer under warranty and they will not replace it. So having VW replace will not fix it, something is wrong with the 2010 model and how it interacts with the radio.

Actually from what I can tell the issue is with the Delphi 1K0-035- 180- AC radios. If you can get away from that AC version things seem to be better. Most I have seen have gone to a different vendor or an AF series radio. I think the replacement I bought was an AE series and so far it has been stable for me.

Could this be a potential fix or am I too optimistic?? I posted here about my dead radio a couple months ago. Since then I have been too cheap to buy a new radio and I have managed without (2010 Jetta TDI). I was out of the country over the holidays and, based on comments on this site, I was concerned about the battery draining if the car was not used for 10 days (I had not experienced any problems previously). Sure enough, when I go back my battery was completely drained. Not even a dull glow or click when turning the key. I jumped the car (which, by the way, took 30+ minutes of charging hooked up to another car...something I've also heard is not uncommon for these cars). I drove the care for about a half hour and everything was back to 'normal'. A couple hours later, however, I was heading out and THE RADIO WORKED AGAIN!! Could it be a potential solution to disable the battery for a period of time and then 'reboot' the car to get the radio to work again?? (I'm not recommending draining the battery, just disconnecting it). It didn't happen right away...and I'm worried it may be only temporary....but thought I'd share my experience here. It is a cheap option that seems to have worked for me for now. Might be worth a try. Nothing to loose. If any of you have insights into what might have happened I'd be interested in your comments.

LUAP1044, I think you're either very lucky or very lucky. Our radio died in August. The battery died in Sept. A jump was quick and it held a charge for about 6 weeks--radio not working but still hooked up. October, battery died, jumped and got to dealer. I raised the point of the radio right away. They took the radio out, disconnected and ultimately replaced the battery. Never said anything about the radio--they didn't even quote any repair or replacement for the radio. They just suggested I go to Best Buy. Haven't had a battery issue since, but we usually don't have the car sitting for any length of time.

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Mine worked for awhile after I jumped the battery. But then it died again. So, if you have any CDs in the CD changer get them out now!

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Funny. Same issue with my 2010 VW Jetta. Radio went out. Battery drains if it isn't started daily. Spent almost $200 for the VW dealership to tell me the radio is bad. They "unplugged" the radio. Now my heated/power seats are not working. No heated mirrors. And the problem with the car being dead is the same. So if I'm reading all of this correctly, is the problem "fixed" by replacing the radio? I'll do it if that's what it takes. I'm tired of being stranded.

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I decided to order a upgraded unit to preplace the dead OEM VW radio with a MUCH BETTER unit from Aliexpress.com. Here is the link to the unit I purchased and installed. http://www.aliexpress.com/item/Free-shipping-7-2-din-Car-DVD-for-Volkswagen-VW-golf-4-golf-5-6-touran/32535800289.html It cost me $169.50 with fast 5 day DHL shipping to USA. This unit has the OEM plug in the back that directly accepts the OEM VW plug. No need to mess with any wiring. The Steering Wheel controls work great. This unit also gives you NAVAGATION and DVD. It was very easy to install. Only thing you loose is the SAT Radio but I never used it after the free period. Other note is the VW OEM antenna is unique as it has two connectors. the radio has only one so AM does not work. I think I need to get an adapter cable to convert the two to one. has anyone ran into that issue?

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Wow. I bought the unit off eBay with a lot less features. Does that unit have a Bluetooth A2DP receiver built in by any chance instead of using the VW receiver under the seat? My 2010 TDI Jetta version does calling but not A2DP like the salesman claimed. I don';t want to do the expensive under seat swap and system reprogramming just to get A2DP Bluetooth streaming. Does your Bluetooth phone still work with the steering controls? Dave

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For the folks who are experiencing dead batteries after the radio dies ... at the suggestion of a much earlier post to this thread, I preemptively removed the fuse for the radio and left it out until I replaced it with one from eBay. I don't know if this will solve your problems or if I just got lucky in that my battery didn't die, but you might want to give it a try. Refer to your manual to figure out which fuse should be removed.

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From my above post (I hit submit too soon) re : "I preemptively removed the fuse for the radio and left it out until I replaced it with one from eBay" what I meant to say was ... "I preemptively removed the fuse for the radio and left the fuse out until I replaced the radio with one from eBay"

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David, The radio works directly with my Bluetooth enabled phones and steering wheel controls. I can not stress how darn easy the replacement was. Follow the instructions on YouTube to pull the old radio. The new one fits perfectly and works 1000 times better. The Nav is better than the Nav in my VW Touareg. It does come with all the stuff for the backup camera but I did not mess with installing it. If you cant back up a Jetta you probably should not be driving! It also supports Micro SD cards (I have 64GB with most of my music collection and a few videos) as well as a USB extension cord that I ran into my Glove Box and can plug thumb drives into it for more storage (Music/Video) if I want to. Only complaint is the NAV take 20 seconds to initially load. I did consider the Android version of this radio but could not justify the extra money. Windows CE works fine and I just don't see myself using all of the android features when I have a good Cell Phone. Note: I have had it installed and using it for the last few weeks and all has been good.

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One other thing you may run into. The top air diffuser does not like to come out / go back in without most of the mounting tabs breaking off. I never used the air diffuser so I went to Aliexpress.com and also purchased a really cool tray and mat that replaces the air diffuser and now gives me a great place to store my cell Phone, sun Glasses etc. (before some one yells at me... I know they can go flying in an accident :) ) Here is the direct link http://www.aliexpress.com/item/VW-OEM-Black-Center-Dashboard-Storage-Tray-Mat-For-VW-Jetta-Golf-GTI-MK5-Rabbit-1K0/32306319967.html

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Thanks Andy! For $170 its worth a shot and my order is in (using virtual CC number just in case). I too was tempted by the android, but none had the "Perfect fit, easy work" picture and I didn't want to risk it. If nothing else, it will fill the hole I currently have in the dash.

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Another 2010 Jetta Sportwagen (77K miles) with a dead radio. Mine killed it's battery before the radio went out, but it was the OE battery and gave up after leaving the lights on a couple times. I have not made up my mind which solution to get, probably will go OEM with Sat from automotix to keep that available when I go to sell. Pretty sad that VW has not acknowledged this and offered a fix.

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Patrick, Let me know if you have any problems. I'll post again when I find the correct OEM antenna adapter so AM works on the radio!

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So... I decided to just pull my radio right now, since it would only take 10 min and I'm going out of town for a few days. I'm paranoid about the battery now. I used a 1.5in putty knife to pry off the surround. Pretty much any thin tool you can pry with will work, something wide and/or plastic is better to distribute the force and help prevent damaging the plastic of the surround or the dash. A screwdriver is not ideal, you will likely make pry marks in your dash, esp in the softer material right and left sides. I watched this video to get an idea of where to pry and what the end result would look like: https://www.youtube.com/watch? v=pdqEA5WK2eM. I already had a T-20 driver so the reset is just like in the videos; pry loose the surround, un-do the screws, release each of the clips on the 3 connectors, pull the connectors off, then take the radio down to your VW dealer and hurl it through the front window. Easy-peasy!

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Just bought a used stereo from a 2013 Jetta. What will I have to do to get the stereo to work, I will need some code, right? How do I get it?

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It is my understanding you need the VIN from the car it was in and the codes off the radio. Then you call the VW dealer and ask for the unlock code.

I called VW and they said to call a local service dept. I called them and was told it would cost $50-$100 to get the code and radio activated, and my aI'm not sure if I even called the right VW phone number, does anyone know the phone number that I should call for a radio code. Any other way to get a stock radio activated from another car?

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I seem to remember way back in the thread that someone called around to various dealers and one of the dealers gave the code for free?? Maybe look back to see if you can find that. The one I bought off of eBay had the code written on the radio. I didn't have to go through all that.

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My replacement radio that Andy linked to a few posts back arrived today (pretty fast since I only placed the order on the 6th). Popped it in with no trouble at all. Seems like a nice upgrade!

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Hey guys, another VW radio lottery loser here. 2010 Sportwagen TDI with 93k miles. Not a single problem with the car - until now. Radio died 2 days before I received my "Oops, sorry about the lies!" $500 gift card from VW for the diesel fiasco. I've never had a radio crap out on me like this. Good luck getting any relief from VW - they'll be cleaning up the diesel scandal for years. A faulty stereo design is completely inconsequential to them at this point. Me, I didn't spend money to replace the dead craptastic factory radio with a new craptastic factory radio. I ordered a Pioneer AppRadio 4. At least now I'll have CarPlay. And Bluetooth that works worth a dang. Price for the new head unit and all the required parts? About $500. What a coincidence.

I have a 2010 Jetta sportswagen. My radio went dead 2 days ago.checked the fuse. It is fine.need to take it to the dealer. Let us see what they say?

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Don't bother taking it to the dealer. Read this thread instead. You can get a new radio for the cost of having the dealer just tell you there isn't anything they can do (or $1200 for a replacement).

Don't waste your money on a archaic factory replacement when you can get much better aftermarket equipment for less money. The UI on my now-dead unit looked like it had time warped from 1992 and the limited functionality didn't even merit a touchscreen anyway. Worst factory head unit ever?

Another 2010 Jettasw tdi with a bum radio. Mileage 67000. Also have already had to replace the A/C unit in the car along with other sensors. I'll be putting my complaints with BBB and the NHTSA, and Vwoa. Such a bummer.

Answers Maintenance & Repair 2010 Volkswagen Jetta TDI Solution to radio. Also had radio stop working... Solution I push and held all 3 buttons _ media-mute-and setup right side buttons and then tuner knob And new window came up and let go of buttons. AM, FM, frequency and other satellite settings. and scrolled down and saw reset factory defaults. Selected Factory Defaults. And radio reset an rd has worked eff since.

Hihojeff, I was so hopeful that your solution would work for my Jetta's radio. Sadly, it did not. I'm happy for you. I'm learning to live without one until I find out if my car might be on a buy-out list.

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Patrick / Andy - Did you find the antenna part number yet? Have a 2011 Jetta SE with a dead radio (the AC version) and am tempted to try your suggested radio. I use AM and FM though so the adapter would be a biggie if there is a way to do it.

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Additional - Battery died in mine as well. Radio has been dead for a few months. However, it was between 0 & 10 degrees Fahrenheit for a week so I can't blame the radio ... yet.

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Sigh ... one more comment ... from the picture, there are a lot of items on the displayed "car info" screen. Is that all through the original 2011 harness? Or is that simply a 'yours could look like this too!" advertising screen?

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Hey dsrobb - my install in a 2010 tdi sportwagen was similar to Andy's. The antenna harness in the car has a joined pair of the round connectors, but the radio only has one. You're still able to connect one of the harness connections. I don't listen to AM regularly, but did get a few stations. But I have no idea if I should get many more. I also have the iPod connector in the storage compartment in my car (the green connection). I couldn't get the factory harness to connect to the radio - the outer plastic parts didn't fit together. But, it looks like the inner metal connector would have fit if I stripped the plastic off the either the car harness or the radio - I didn't. I also didn't bother installing the rear camera. And, I also just routed the USB, GPS and mic wires into the glove box. I close the glove box over the GPS and mic wires, something I always did when storing my garmin in the glove box when parked. Not great for the wires, but haven't had a problem. (I'm sure there are better options, but I'm hoping there will be a buy-back for the TDIs so not wasting money or time.) Everything you see on the car info picture is connected/active - but I couldn't find a setting to change from metric to english for that screen. After putting the radio in, I was very surprised when the screen switched to the backup overlay (but no image w/no camera hooked up) when I backed out of the garage - and it also knew when I was turning in reverse and curved the overlay. All of the bluetooth works fine with my Android phone - including music playback and the built in GPS is pretty decent - its running iGo Primo. I have no idea if I'll be able to update maps, though. One thing I don't like is that it doesn't seem to honor all folders on an sdcard which can make navigating 100gb of music a pain - but I think the original was like that too. So, for $170, I was very pleased with the fast ship, simple install, perfect fit and features that are much better than what it replaced. Hopefully Andy can give you more info on the AM reception and/or work around.

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Awesome. Thanks for the feedback. I am wondering if the Jetta SE has all the bits and pieces that make the screen go (as in digital data to the radio) but I'm not horribly concerned about it. And it works with all the buttons on the steering wheel? Last ... I have the microphone in the overhead (factory) which connects to the radio. Is that your set up as well?

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Patrick, Glad to see you had a good outcome with the radio. I filed a small slot on the top center edge of the radio to allow the mic cord to fir and I glued the mic just above the radio. I'll try to post a picture soon. It looks very good (IMHO). Now... as for the antenna connector.... I'm still trying to find the correct adapter. like you a very seldom listen to AM and its VERY cold in Wisconsin so I have not done much with it. I have found the adapters online ~10 but trying to figure out the correct male/female connectors.

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Andy - Thanks for staying in this thread. I assume this radio doesn't support the factory mic then. But the stock VW BT works just fine with it or is it using its own internal BT? Obvioiusly having the BT through the stereo is much nicer.

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I think the VW bluetooth module is under the seat and connected to the factory radio via a harness which isn't used w/the replacement. I'm pretty sure its still possible to pair with the VW bluetooth (ie, it was still visible in the BT list), but it'd be pretty useless without sound. In any case, I didn't make any effort to try to use the VW factory mic by locating its wiring, etc. And, yes - the steering wheel controls all work.

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I tried HIhojeff's remedy of pushing/holding the three right buttons and pushing the tuner knob. No such luck for me. It is cold in the Chicago area as well, so putting a replacement off for a bit. Also dithering on what the replacement will be. Does anyone have any experience with the aftermarket Android radio from Eonon? I would not connect it to a data plan.

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Andy - Looking forward to seeing how you mounted that microphone :) Looks like I am about ready to make the next purchase ...

Just finished installing my Pioneer AppRadio 4 using the Metra Axxess steering wheel interface and a Scosche mounting kit. For about $500 total I have a head unit with Apple CarPlay that sounds much better than the factory unit. Don't waste your money swapping your broken unit with an identical replacement. You won't be missed, worst car stereo ever!

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Here is the picture of my radio with the Mic mounted and the new top tray. I routed the USB cord into the glove box.

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That looks awesome. I wasn't sure what you meant in your description but that looks very good. I'll have to look at the 2011 Jetta dash on the drive in tomorrow and see if I can do that.

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In the description of the radio you linked, Andy, it shows several extra pieces like a backup camera, GPS antenna, USB extension and such. Did you get all that with it?

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Yes it came with everything in the picture. The only thing I did not install was the backup camera. Routing the cords from the back to the head unit looked like a pain. May install once the weather gets warm.

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2010 Jetta 81K miles Another dead radio. Working fine, parked, returned to blank screen and blue tooth showing connected. Tried the above listed "resets" nothing worked. I could lament all the other issues I've had with this car. Like many of you I will never own a VW again. Can anyone give me an idea on a good replacement system that is SiriusXM ready? Looking for a "plug and play" meaning I just remove the old and plug in the new and hopefully driveaway with a smile. Thanks for any help.

My wife's 2011 Jetta, her Radio died at around 47k miles, just like everyone else in this thread. I ordered a replacement radio via ebay for about $100. Installation was easy and the radio worked great, but the only issue was that the bluetooth volume was very very low. I disconnected the radio and checked the wiring, and realized there was a loose connection. Once i reconnected it, the bluetooth worked great. It's been a few months with the new radio from ebay, and I have no complaints. Thank you all so much for the helpful tips!

Add me to this growing never ending list. My radio went out three weeks ago. No noise or popping sound just went black. Looked at all fuses. Had my family look at it just in case I missed anything. Looked up volkswagon radios and found this site. $680 just for a replacement through the dealership after I give them my old one and that doesn't include any installation price. I am so frustrated. I feel like this is something that should be recalled after reading so many post on this model radio and volkswagon having used them and then eliminating them in newer model cars. They had a reason for discontinuing this radio. And yet they are not treating their customers with enough decency to right their wrong. Last car I ever buy from them.

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Add me to the list of dead RCD510 owners. I'm thinking about getting the Zeniss unit listed above. But, I have a couple of questions for those that have it installed... Andy, did you hook up the GPS antenna? If so, where did you end up placing the module at the end of the antenna cable? I read somewhere that it needs to have a direct line of sight to the sky. Any comments on that? If I don't go Zeniss, I also considered getting an updated RCD150 AF variant, which adds better phone integration. But, for that to work, will I have to replace the 9w2 interface mounted under my seat with a 9w7 one, or will the AF variant radio use the 9w2 interface to deliver the better phone integration?

Seriously people, don't replace the VW junk with more VW junk. Put in an aftermarket unit with much more functionality for the same money. I'm loving my Pioneer AppRadio 4.

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@redhotfuzz Is the Pioneer AppRadio 4 "a plug and play" replacement? Meaning can I put in the Pioneer without having to change everything else in this vehicle. Can I still use the overhead cell phone connectivity? Thank you.

You need a couple of wiring harnesses and you'd have to use the Pioneer mic, but you end up with working steering wheel controls, including Siri activation.

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hstealth, the GPS antenna has a magnet on the bottom. I attached it to the steel support brace under the front window. The GPS antenna then uses the entire car frame as an antenna. It was super easy to install and works very well. The radio I used need no additional wiring harnesses or adapters to make it work.

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Thanks, Andy. So, in the dash on a metal piece just below the windshield? I've got my dash pulled apart just now to get the old radio out, so I'll go check it out in the morning to see if I can find the steel you're talking about. Thanks so much for your many helpful comments on here. I'd been researching what replacement radio to get and it seemed like the more I read online, the less clear the options became, so I appreciate the clarity you've helped bring to the topic.

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Andy ... supposed to get my Zen on in a couple of days (or so says DHL). Did you ever look for an AM/FM adapter? I've seen a couple possibilities from a simple cord to a more complex powered setup. Just wondering if you went straight FM or decided to play.

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I have not found time to mess with the antenna . You should try to ask for the dual antenna connection when you order the unit. In emails with them they indicated this might be a possibility. Fm works great on my unit. Damn vw for using a nonstandard antenna connection.

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Understood. Mine is supposed to be delivered tomorrow. I did the email thing and they linked me a splitter cable. I'll have to do some more digging to make sure that is the right thing.

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Andy - HU arrived. Looks nice. Have you had any issues with the power or did you follow the link they put in their letter? I am a bit confused as there was never a power issue with the OEM. The suggestion they gave (via a link) to wire the yellow to the wiper fuse was interesting but I don't know if you found it necessary. Sorry for all the questions but I've nominated you the guru for the aliexpress radio :)

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I want to say good morning to all at Volkwagen of America who monitor this board, all the while stating that they've never heard of this problem. Anyway - anyone try the Blaupunkt Philadelphia 845 advertised on Crutchfield? The good news is that it appears to be plug-n- play - and it replicates the VW look. It also has built-in nav, for $750. Bad news - they only give you a 1 year warranty. Just like a rebuilt VW unit.

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bostonkid - Blaupunkt is a great brand ... but this is a replacement in the wife's car and she rarely uses the radio. So I went with the Aliexpress one listed above as it was only $166. I'll definitely post results after this weekend when I attempt the install!

And another one bites the dust…… My son's, (previously my) 2010 Jetta TDI, first the radio died, then the battery went. Sat in my driveway for a week. Just charged and jumped it, and let it run for an hour. After moving the car, the power steering light is now on, and the power steering is out. Other warning lights are on as well. Anyone else had that problem? Called the dealer about the radio, never heard of the problem of course, referred me to VW of America, who also never heard of it. Big surprise. This was my fourth VW, so loved to drive them. Never again

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Tomorrow is 'install day' for the Chinese head unit from Zeniss and Aliexpress. Looks impressive out of the box. Have done a bunch of research on potential places to run wires and such. Question that I still have for those that have done the aftermarket radios ... any issues with the wiring harness and power? The instructions I received with the new one give two options in the event the battery still drains. I'm wondering if anyone had to use either of those options in a 2011 Jetta SE or if it is as PNP as I am hoping for.

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Also, while annoying and frustrating, I still think the Jetta runs fine. The simple fix that has also been explained here is to just pop the fuses ... of course, the hard part there is finding the right one. I'm not sure if popping the one off the back is good enough. At least getting to the radio is fairly easy.

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And I totally agree with Andy on running anything beyond hooking up the radio. It is 20°F and I don't want to be snapping off cold clips. Supposed to be 50°F tomorrow though.

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A couple interesting things besides ranting ... I was able to mount the microphone in the overhead where the factory one is. It didn't fit initially and took a bit of eXact-o-lovin' to carve out the extra "fin" that was in there. Ran the wire down the right side pillar (getting it from the overhead area to the top of the window and then along the window was interesting). Also, found a nice flat piece of metal frame behind the trim between the door and the right-side of the glovebox for the GPS antenna. The USB fits nicely in the glovebox but don't be surprised the first time you shut the glovebox and it doesn't work. Stop, reset, breath and move the cord a bit and it will close fine.

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Here is some additional info on the aliexpress radio that I bought. FM - The two ports that are side/side are both FM. The 2011 Jetta has a pair of FM antennas in the rear window and the system uses them both to keep the best signal active. You can hook up one antenna and it will work but there is an adapter that joins the two together.

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The green single one is attached to the 'fin' and is the AM/SAT antenna. The plug / wire don't match up on my setup so I have to figure that out still and research a potential adapter. The radio picked up both AM/FM stations ok.

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PRE-APOLOGY FOR THE WAR AND PEACE NOVEL TO COME: I did my install this weekend, including the backup camera (planning to give the car to my 18 year old in another year so it'd be a good help to her). More on the camera later... Anyway, most of the install went fine. Even on the metal under the dash, the GPS wasn't getting good signal so I ran it out to sit on the dash; put it right at the base of the pillar on the driver's side on the dash. It's black on black so it's hardly noticeable. I put the external microphone immediately behind the windshield washer control stick so that no wire is visible and the microphone wart is essentially out of sight. I put in a USB port in the furthest right dead button location and it looks like it is factory. I used the USB extension cable to put a second USB cable in the glove box. I put a small hole in the very upper left corner of the side of the glove box so that the wire stays out of way of the moving parts of the glovebox door. ####COMPLICATION: With the backup camera, most research I did said to tap into the reverse light for the camera power (which made me really nervous). After further reading I decided it's a bad idea. VW does a pulsed power to the lights. So, when the car is in reverse with the engine on it jumbles the camera feed wildly (works fine when the car is in reverse but the engine is off). There are articles about it (Google backup camera jumbled). I also ended up tossing away the useless screws that came with the camera and used self-tapping screws to mount it. The way I wired the camera is to use the yellow RCA plug connected to the Parking camera input and tying the brown wire from the radio to the red wire that is part of the yellow RCA cable. In the trunk, I plugged the yellow RCA into the camera and tied the red wire to the red side of the red/black wire that plugs into the socket power lead attached to the camera. It works fine for a few minutes (when I first back out of the garage) but if I drive for a few minutes and then go to back up the video feed shows only black. Tells me the power from the brown wire is really a trigger and doesn't sustain the power to the camera for long. For me this isn't important since 99% of the times the backup camera will be used is when the car has just been turned on and it'll work for those times. ####QUESTION: I paired my phone and both the music and the phone call volume is WAY lower than the radio and CD functions. I turned up the BlueTooth volume on my Samsung Galaxy S5 all the way, but it is still much lower than the other funtions. Is it just my phone or is something someone else has encountered.

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I prefer your war&peace to mine :) - I noticed the same thing with the phone volume. Future testing to come I suppose. - I will have to look into the camera power. So the brown wire isn't constant power? Hmm ... wonder if it matters. You are correct in that it would usually be from a turn-on scenario but I wonder if there is another way to get power to it anytime you are in reverse. - How did you run the wire for the camera? I was considering passenger side to the trunk under the door sills since I am now proficient at removing the glovebox :( The overhead liner seems to be tough. I also have a sunroof so not sure if that would cause me grief trying to fish around it. - Post a picture of your USB layout. That sounds nice and I might be inclined to follow that. - I also like the GPS positioning. Mine did ok attached to the right side passenger well but I know where to move it now if it acts up.

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Is the camera cable the one on the small harness with the four hole plug and the brown "BACK" wire? I assume that is the trigger wire?

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Yes, the wire I tied to is the brown wire named BACK as you mentioned. I found some blogs talking about why it won't stay on longer powered by that wire, but I can't find them now. ####CAMERA WIRE ROUTING: I made a small hole behind the license plate (link at the bottom to a video I found) and covered it with the foam/silver tape. I ran it through the trunk lid under the carpeted cover to the driver side hinge, along the existing harness (using several zip ties). I did pierce both rubber grommets (do this at your own risk) to run the wire through them. But, I brushed both penetrations with liquid tape to seal them back up. I took out the driver side tail light so that I could fish it along the left side of the trunk lining (used the holes to help run the fish strip toward the cabin). From inside the cabin (driver side backseat) I laid the seatback down so that I could get the cable through the small gap to the right of the seatbelt roller rectangle. I tucked the wire along the seat down to the floor. I used plastic pry tools to lift the plate running along the driver's side just enough to tuck the wire under it until I hit the panel with the hood release handle. I had to really get my head down under there and feel around a but there is a clip that if you pop it, the handle comes straight off. I took the handle off and loosened a screw enough to get slack so that I could run the wire up under that panel to the fuse box. I routed through the fuse box. I loosened the lower panels under the steering column and ran along there. On the right side of the steering column I was able to fish the wire up to the radio area by curling the fish tape forward a bit (and feeling the end with my fingers to guide it through the gap). Two videos to show the hole in the trunk with the hole covered with the silver sealing tape (different vehicle, but the same principle) and a second video to show a bit of the routing (though his is passenger side and on an MK6 I think). https://www.youtube.com/watch?v=DWZ6s_BBXwA and https://www.youtube.com/watch?v=PyqmfcHlPTA

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jhstealth - I had the same issue with my bluetooth volume after installing the new radio i got off ebay. It was very low during a call. Music was very low as well when played off my phone via bluetooth . It much lower than normal radio volume. I also thought it might be an issue with my phone, but it wasn't. I ended up taking out the radio and checking the wiring. I realized that the plugs were a little loose. I reconnected all the plugs and made sure everything was in tight, and it fixed the problem. I've had full volume on my bluetooth now for a few months without any issues. Hope that helps

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This is the thread on why the reverse light doesn't play nice in VW - http://www.vwwatercooled.com.au/forums/f97/reverse-camera-not-working-97072.html

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So, stubborn ol' me found something interesting today. I put it in reverse and just sat there until the camera went black. When it did go black, the app crashed and kicked to a Windows error window. Bad news is that it was all in Chinese so I couldn't make any sense of it. I had to hold down the power to shut off the radio and turn it back on (reboot it) to get the other functions to work...camera was still dead. I'm going to do it again and take a picture of the error to see if the manufacturer can tell us what it means. Probably something to the effect "camera powered down unexpectedly." We'll see.

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Interesting. I was just chatting with another group about putting in a relay that will take the trigger but power it through the relay. Once I figure out how to set it up, I will see if that makes it work solidly and share it out.

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dsrobb -- That magic code was interesting. I used it to play around a bit. I found that the volume gain on all of the inputs were set to 12 but the radio was set to 20. I lowered the radio to 12 to match the others and BINGO, the radio volume now matches the bluetooth. I also reduced the max boot up volume to 5 so that I don't get blasted if I turned off the car while rocking out! I found that some settings, like the volume gain would adjust as soon as I saved them, but other settings I had to power off the car to get the radio to reboot. Weird thing was that every time I used the code to go in and make changes, all of my saved radio stations were wiped and the selected wallpaper defaulted back. No biggie at all, just odd. I did find that the RDS is turned off and thought about turning it on, but chickened out. I did remove some of the buttons from the main screen that I won't use (since I didn't make those connections physically). For example, I got rid of the AV inputs button, the iPod button, and a couple of others. Speaking of the main menu screen, you can move buttons around on a page, or move them from one page to the other. Just hold down on it until it is highlighted and then drag...you may have to hold it to the very edge of the screen in the direction of the page you want to move it to for a few moments for it to shift the view to the other page. When it is where you want, just release it and it will be there. I do wonder if it is possible to change the illumination color. I mean, I see the menu option, but I wonder if the unit would crash out if I select an unsupported color number. Again, thought about it but chickened out. QUESTIONS: Have you figured out how to change the info on the Car Info app to miles/mph/etc.? I've changed the GPS and everywhere else I can to the mile/mph option, but in Car Info it's all still Metric. Another question is about the SD player. I loaded up about 8 gig of music, and it plays perfectly, including the name of the track being played in English at the top. But, down lower there is something else in Chinese...probably the artist or folder or something like that. How do I switch that bit of Chinese to English? I'll email those questions to the support department if nobody knows how to change them.

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Support people were great but said that the car info items can't be changed which sucks. My only reason for saying 'do it at your own risk' was for the people who do it and then bitch about having done it and now something doesn't work because, giving them the code is obviously my fault?

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Same issue 2010 vw Jetta. Dealer didn't know what was going on, so I showed them this thread and told them to unplug the radio. Unfortunately it was too late for my battery which I had to replace. Going radioless for now...

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Tcl14 - I had to do the same thing. Couldn't recover from several 100% drains. Got a better battery anyway. The little tea-cozy doesn't fit on it anymore but it has higher CCA.

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jhstealth - Did you pun power alongside the video cable? Basically tie the reds off of the RCA plug together (via a long run) and then the power comes from the front?

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At the Head Unit: What I did was tie the brown BACK cable at the radio to the little red lead that emerges right at the end of the yellow RCA cable. In the trunk: You know the power wire that has the black and red that has the round red plug on the end? Well, I tied the red side of that red/black plug (the black wire does not connect to anything) to the short lead that emerges from the yellow RCA cable. I plugged the round plug into the camera's matching red round power receptacle. So, the net result is the power from the BACK brown wire on the back of the radio is carried back to the trunk in the red wire that is available on ends of that yellow RCA cable. The power gets delivered to the camera by tying into only the red side of the round red power plug. The drawing is rudimentary, and it is only to show how I hooked it up. I don't advocate this setup...just what I got working for me. Sort of...the camera input does go black after a good while. It'd probably be better to use a relay with a good power somehow, but I hadn't figured it out and what I've drawn works well enough for me.

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Perfect. I hadn't grabbed a meter yet to verify the wire went all the way through. I'll still probably do the relay but you answered my question :)

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dsrobb - did you get clarity on using a relay? I've read a few blogs out there that talk about using an open spot on the fuse panel, but there doesn't seem to be much real knowledge as to which fuse spot would turn off with the key. If I had a voltmeter I'd just use one to test fuse spots and a fuse tap to get power. But, even doing that, I can't seem to find anyone that can say for sure which relay to use that the brown wire could trigger. Just wondering if you had better luck.

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Hoping to hit it this weekend. I'm questioning my relay idea ... if the brown is only a trigger, then what will shut the relay off? Or is it a trigger only when you are physically in reverse? I'll post findings after I try it. Pictures of the car in flames if I do it wrong :)

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I don't honestly know how to answer the question. I can tell you that I put the car in reverse and the brown wire powers up the camera (I can see the leds around the camera that help with night vision come on). And, when I put the car in drive or park, the leds go out. But, would the brown wire losing power when I put it into drive or park cause the relay to break the circuit? Probably. Am I certain? Nope! Moreover, I don't really see why the relay sending power would be any better/more stable than the brown wire's power unless the brown wire's power is wrong amp level or something. I don't plan to rewire mine unless you do it and can share a pretty substantial improvement over what I've got not. I'm pretty certain if I remove that mesh cover over the air vent on the dash again it won't go back in (too many broken tabs = replacement part).

Just had this issue happen yesterday. Was driving to work and the radio just went to black, and stopped working. Wouldn't power up. Told my dealer all of the information I read here. They just said that they needed to install a new radio, and had to order it. Diagnostic, installation, and radio will cost ~$700. Not sure what is causing this, but with so many failures in a 2 year period, there must be a common issue that is no effecting the radios. All they could say is that it was probably an internal short in the radio.

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Hi Michael. Welcome to the "shafted by VW" club. From what I've read it's a design flaw in the original Delphi radio that was commissioned by VW. Some attribute it to a poor ground, but that flaw likely relates back to the nature of the pulsed power in use in these cars and a circuit board in the radio that couldn't actually handle the power up to the level for which the fuse would allow through. They absolutely know it's a problem impacting a large number of customers, they simply don't care. And, to prevent hijacking this thread into an unhelpful VW hate fest, I'll summarize to simply say that how VW has (mis)handled this situation (and a couple of others like it -- door locks and so on) has permanently dissuaded me from ever purchasing another VW/Audi product for me or my family of 5. I will say that I'm pretty happy with the radio I got from aliexpress that we've been discussing (above).

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jhstealth, I too broke most of the top vet tabs. The replacement tray I installed works great and is very easy to remove if needed. I have the details in my tread higher up. Also, thanks for trying to figure out the backup camera. After all your work, I still think I'll take a pass at trying to get that to work. :)

Some more Aliexpress replacement radio questions. Thanks to Linksmu for finding the radio and giving it a try and everyone for posting updates. There are two halfways screwed in screws on top of the unit. The seller replied to a one-star review titled cheaters by Mahmoud A. on Aliexpress complaining about CD not loading "cd not load in -- because you didn't remove screws which on top of iron housing,which are to protect dvd loader during transportation". I presume that they are talking about the screws not touching the large cutouts on top? Placement of the GPS Antenna: It sounds that some people on here had success with attaching the GPS Antenna to the metal frame underneath the dashboard (like suggested in this video https://www.youtube.com/watch? v=jT7X-4L-UU8?), while others put it above the dash. Did any of you who had first put it underneath the dash reconsider and change the location to above the dash? If so, do you have any tips for routing the cable.

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alekzander - Somewhere up above, I think Andy did just that and explained how he did it. I have it stuck to a flat piece of metal on the passenger side behind the glovebox. You have to pop the panel on the right side of the dash (between the glovebox and the door) and it is getting good signal there with a few test runs. So far it has been solid.

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jhstealth - still fighting through the install :) I currently have the cable run to the hood release ... had to come back in and see how you said you got that off. Now back to crawl under the steering column (all 6'4" of me) and see if I can find the clip. THEN I will figure out the power piece :)

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Andy - I successfully ran the phone mic to the OEM location in the overhead console. However, I've not had a lot of good reception from people I called. It seems hit/miss. Might have to re-route and try again since you said yours is doing fine. I have a different model but I'll find a spot. Someone said they ran it through the console but I'm not sure I am brave enough for that yet. Maybe if I can get the camera set up :)

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At least the weather is holding up! Perfect temp for doing all this finally!

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I got a picture! However ... my soldering iron is kaput! Trip to Lowe's is in order ... but that is a rule when I have a project. I am also submitting my application to Barnum & Bailey's Circus as a contortionist!

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Done! And ... oddly enough, I'm not having trouble (yet) with the backup. I went straight to the brown wire and no issues. I put everything back together and made the wife test it. Her first comment was "Won't that be a problem with snow and stuff?" ... uh ... you're welcome!?! :) for the detailed version: I went through just next to the drivers side license light. The pre-cut hole for that light has small 'hole-extensions' that are keyed to the light housing. I basically lengthened the one towards the driver side using a drill to grind it sideways and shaved the key off with an xActo blade. Put some silicone on it to make sure it doesn't rub. I ran the wires through the trunk lid (there is a small gap between the bracing in the trunk lid and the lid itself that was just big enough for the RCA and power jack) and found the cable to be just a tad short to get it through the grommet. I connected and electrical taped the RCA and power plugs, soldered and shrink-tube'd the power wire, managed to jam it through the grommet (that was an interesting and time-consuming feat) and ran it behind the hard fiber trunk 'carpet'. I didn't think to fish it through the tail light ... that would have been easier! Most of the trim popped easily enough ... had to use the trim tools to get the stubborn stuff. Actually got my 19-yr old to leave the computer for 5 minutes (TWICE!) to help with the fishing part. Fished the wire under the door sills and beneath the pillar. I was lucky enough to get the wire in behind the hood latch panel without having to remove it (although I just realized that the hood is released ... be right back!). I ran the wire up above everything behind the dash but I didn't care for the openings I found. I ended up using a cable-tie to keep it far away from the steering column. I got everything hooked up, soldered, taped, plugged. Decided to run the aux-in audio cable (so had to take the glovebox out again) (verified that the antenna is still holding nicely behind that panel on the right). And then ... all smiles, I attempted to put the radio in. That was entertaining in itself. There are a lot of wires behind that radio and it was not easy to get everything piled and pushed around nicely. Took me about 20-30 minutes just to get the wires taped or looped or 'gently-maneuvered' around taking the radio in and out of the mount location repeatedly. I finally got it to within about 1/4 inch and screwed it down. It fit nicely and nothing snapped. Had to fiddle with the camera using some washers to get it level (it is mounted to the underside of the trunk lid on the same plane as the handle and license plate lights) but it tested fine with the car running. Last thing I still need to do is splice in a fuse but I am not taking that radio out again! I'll put the fuse in the trunk! There is certainly LOTS of extra wire back there to use!

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Thanks to EVERYONE that posted starting with Andy for dropping the link for the radio. Patrick for giving me some early feedback and jhstealth for going first and then telling me all the answers!! Hopefulyl this post works for anyone else having trouble. The aliexpress radio does work with the 2011 Jetta SE. There are some things with this particular radio that could be improved but it is 99.5% better than a dead radio. And for under 200 bucks, it was an awesome deal.

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@dsrobb - congtrats on the install. I have to say, if not for Andy, I'm not sure I would have pulled the trigger on buying that unit. I agree with you that it is a good unit...like 95%. I do wish that the car info would switch to miles/mph/etc. Just little things like that, but overall, I really like this aliexpress radio. Did you say that you've not had any problem with the brown wire powering the camera? Did you ground that black wire that I left disconnected in the diagram that I drew? I wonder if the problem I'm having is that it isn't grounded. OH, did you end up using the relay? About the mic...I'll take a picture of where I located the external mic tomorrow. I've had a couple of conversations while driving and they generally seem able to hear me. -------- @alekzander: I'd run my GPS antenna behind the dash to the driver side so that the wire could come up to the left side of the fuse box on the driver's side. Initially I'd used double sided tape to adhere it on the dash at the base of the windshield pillar just above that fuse panel. Located there, I would get full signal (I'm assuming the three dots in the upper right corner is the satellite signal strength). After a week or so, I popped the cover off of that driver's side fuse area and moved the antenna (putting the square head in contact with the metal on the left -- closer to the engine compartment) inside the fuse area. Now I get less signal, but it is still good enough to navigate. In fact, just Friday I had to sit in traffic under a six- lane wide bridge for a couple of minutes on a rainy day and the navigation worked fine. The way I did it, if I later find that it isn't getting the signal I need, I can always just put it back out on the dash, but for now I'm leaving it out of sight in the fuse area.

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Yes ... you need to ground it. All I did was strip the case back a bit and then I connected it between the nut that holds the driver-side taillight in and the car. If you want to get fancy, you could crimp a connector on it to fit over the post. I'll probably do that when I put the inline fuse in.

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Thanks, dsrobb. I'll do that this weekend (since, for now, it's working long enough to get the car out of where ever it'll pulled into and shifted back into drive to go on down the road. Also, better late than never, but here are the promised photos of where I installed the GPS antenna initially as well as where it is now. I'll post again in a moment to attach the photo of where I installed the mic.

Thanks everyone for posting details about the install. After reading in one of the Aliexpress reviews that the two screws on the top of the radio are only for locking the drive mechanisms during shipping, I asked the vendor to reconfirm. And indeed one is supposed to remove the two screws on top (in the red circle in the picture). The only thing I have to figure out how to increase the GPS voice volume relative to the radio. It sounds that the radio gets less loud when there is an GPS announcement.

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Hey Alekzander - There are two ways to get to the GPS volume. If you go into Setup--> Navigation, you will see a menu that shows two volume sliders as well as Navi Monitored and Navi Mixed. Another place to look is in the Navi itself. When you open the Navi, hit the icon for setup (crossed screwdriver and wrench) in the lower right. The top option should be "Sound and Warnings". Inside of that the top option should be "Volume". Inside that there are multiple sliders for various volumes (Master, Voice, Ding, Alerts, Music, and Key). Music and Key only show up on the bottom when you hit the down arrow to scroll through them. Play with those two sets of settings to get your GPS volume to play over whatever other audio you're playing at the time.

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I'm going to have to relocate the mic. People say it sounds like I am in a tunnel. Not sure if it is because of putting the mic in the overhead OEM spot or if it is just this radio. Anyone had people tell them that the car mic sounded weird when calling via the car with the MIC in the open like you have it installed?

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I called my wife while driving at highway speed (65-ish mph). Mind you, my Jetta has a Yakima bike rack with a wind dam on top that generates extra noise. I asked her specifically if it sounded like I was in a tunnel. She said it sounded pretty good. I asked her if she had any problems hearing or understanding me and she said it was fine. You can see where I placed mine in the pictures I attached a couple of posts ago.

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Yep. Mine has been both good and bad. Not sure why. I am going to re-configure at some point. Finally hit 50 degrees so maybe this weekend.

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Does changing out the radio fix the battery draining problem?? Some of my radio components haven't been working for awhile but I never thought much of it as I don't use them. However I had to replace the battery less than a year ago and now my battery has had to be jumped off every day (sometimes several times a day this week) and the battery is testing out fine.

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Hi alliepat. What I can tell you is that in my situation, the dead radio was absolutely causing my drain problem. I researched for a very long time before buying and installing the stereo we've been talking about above. To stop the drain problem until I actually removed the dead factory radio, I just pulled the fuse in the engine compartment for the radio. No more drain in my situation. If your radio/head unit didn't completely blank out/die, you may have a different situation, though, which may warrant diagnostics be done by a technician help find the drain. Of course, it doesn't cost anything to pull that radio fuse for a few days to test to see if that stops the drain.

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Guys, Same problem occurred in my 2010 Volkswagen Jetta Sportwagen. The radio screen turned black and instantly stopped functioning. I purchased a new radio from www.eurozonetuning.com. Came with installation instructions, and the radio security code. The radio was a newer part number, which solved the problem. Apparently, the radios in the 2010 models (part number 1k0035180AC) are prone to failure compared to the newer models (1k0035180AD, and higher). Bill from Eurozone Tuning was great. He also took my old radio in a trade. I also purchased an OEM backup camera from them, which was also relatively easy to install. If you contact Bill, tell him Charles with the 2010 Sportwagen sent you!

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Same thing happened in my 2010 Jetta. The radio screen went completely black and stopped working. Dealer wanted $700-$800 to look and replace. After reading the post above, I ordered a new radio from Eurozone Tuning for $330. It was very straight-forward and took my husband and I about 30 min to replace. Works great now.

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@stacia0719 Can you give the model number of the stereo? Also is out compatible with the blue tooth system in the jetta? Thank you in advance for the information.

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just replaced my unit (2010 sportwagen TDI) withone form Eurozone Tuning. https://eurozonetuning.com/collections/rcd510-touchscreen-radios I could not be happier. I removed the old and installed the new one myself and it took a total of 15 minutes and could not be easier. Everything works perfectly. I highly recommend going with this option as opposed to the dealer route ($800).

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This is what I purchased: This RCD510 F revision will have all the features of your old AC unit including satellite radio, and will add the following: -HD Radio -Display album art for songs played through HD radio stations -Has an input in the rear for a backup camera, if you decided to add one at a later time -Can control your phone, letting you read your phonebook and control calls via the touchscreen. Additional equipment is needed for this feature.

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Followed everyones advice. Purchased the RCD510 AF Revision from Eurozonetuning.com and had the stereo in the car within a few minutes. Total plug and play system. PHONE, SAT, AM/FM all working. I found on my jetta there are five screws that hold in the plastic trim in the dash. First have to remove the top vent screen there is one small screw that must be removed before pulling the vent top tray. This screw is located at the center of the vent closest to the windshield. Once top plate is removed there are two additonal screws about center on two enlongated tabs that hold the outer trim down. Once these are removed you can tilt the trim from back up to front where there are two tabs which slip beneath the front trim. There you will find two screws that hold in the front trim. Once trim was removed the rest is elementary. Thank you Eurozone Tuning. Now the stop and go commutes will have music to calm the beast.

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My 2010 Jetta TDI went dark three weeks ago. I am buying a RCD510 from Aliexpress for $95 including DHL.

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From what I hear, the Chinese model Aliexpress RCD510 is missing a lot of features. They do not have Sirus radio, the FM frequencies are different, they do not work with our vehicle's MDI ports, etc. The radios from Eurozone Tuning are all North American OEM and will work just as well as our factory stereos.

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Stupid volkswagen!!! Same problem, battery dead at beginning, then replaced it, then radio dead, then battery was drained. A local VW specialist took long time to find out that the battery issue was caused by two relays. They replaced the relay and battery is not drained any more so far. They also tested the radio and said the radio itself was dead. I also noticed that the owner manual said fuse F18 in the engine compartment fuse box is associated with radio, but the slot is empty. I put a new 30amp fuse in but no help. SO... seems that the only thing I can do it to replace a new radio. Just bought a Pioneer avh-5800, and it's on the way. Hope it works well. I won't own a VW any more!!!

For the battery issue, more specifically, they replaced the ECM power supply relays as they were consuming power when the car is off.

Add me to the list. My problems are detailed in this thread: http://forums.vwvortex.com/showthread.php?7932433- Problems-With-Persistent-Radio-Failure After about half a year with no radio I'm fixing to try and buy a different model RCD-510 (mine is the AC variant). Here's hoping for the best. Between this and the A/C compressor failing in the middle of summer in Texas, this is definitely my first and last VW for sure.

Thanks for all for all this great information. Question regarding Aliexpress radio versus Eurozone Tuning RDC510. Are they the same radio? Does the Aliexpress have all the features that the OEM radio would have? I have a 2011 VW CC and the radio just went dead (with a big boom) about 2 weeks after changing the battery. Radio seems dead but I haven't found any to bench test it yet. Thanks all!

Hi guys, new member to bad 2010 Jetta radio club. Radio stopped working last week, black screen. New fuses didn't fix it. I installed a new aftermarket Clarion radio and that didn't fix it either. Still no power to radio. I'm a little confused on the above responses and can't really tell what to do. Thanks for you help.

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When I replaced mine it was plug and play. Pulled old radio out, put new system in. Turned on enjoyed music. I would suggest getting a multi-meter set to dc and check if you have power at the plug. If you don't have power start back tracking the wire through the fuses. Other problem could be a loose ground. Good luck

Thank you. It could be my installation of the new radio seeing as though ive never done this before. Something tells me its some other wire connection behind the dash as some of the other electronics in the car are finicky - mostly the windows. I can make all windows go down from driver side door but can't make them all go up - i have to reach over and put them up from that window.

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The radios from Aliexpress are OEM radios, but are set up for use in China. Due to this, they are missing a lot of the features of the USA version. They do not have Sirius Radio, some FM and AM frequencies will not work properly, does not have phone control software to place calls and view info over Bluetooth, and will not work with your car's Ipod port, if it has one. Because I use Satellite Radio and my IPhone religiously for music, I chose the USA version RCD510 from Eurozone Tuning and I am happy I did so.

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I too used the Eurozone RCS510. What took the most time was being cautious in removing the plastic trim pieces. Otherwise, plug and play with all features and HD radio.

I'm an owner of a 2010 VW Jetta Sportswagen TDI, and I have been following this thread for a few months. My radio went out this spring and after finding this discussion, I realized how lucky I was that I got five years out of it. I've been going radio-less ever since because I refuse to put another dime in the car (it's part of the emission scandal and is being bought back by VW according to the class action lawsuit). And now other things are starting to go...on a car that is just six years old. The a/c compressor has gone out this summer, and just this week, I started getting error alarms for the airbags and ABS (and the sunroof button stopped working for a bit; I assume it's all related). Ironically, I have a 1997 Honda Accord and 2001 Nissan Frontier that both have more working on them at this point than this VW lemon. Never again.

Just wanted to report back in saying that I purchased an OEM radio from a chinese company on Ebay that was plug-and-play with my current one but a different model. Everything I need works excluding AM and Sat radio, but I have no need for such things. I hope everyone with this problem is able to resolve it with the information on this thread.

@FUBARsportswagen Do you have information on the recall? My model is the 2010 also. Or, did you join a lawsuit? We have had random electronic issues with the car and some axel issues that were actually covered under the warranty. But, if there is a way that our car could be recalled- I would like information if you here of how to make that happen. Or, do you think the company will contact us if we have a model that falls into the suit criterion? Any information you might have on this issue would be appreciated.

Solved my issue. 2010 jetta radio stopped working. I bought a new Clarion single din but it didn't work. Turns out the fuse was lose in the new stereo so it works like it should. Except now the iPod hookup in arm rest doesn't work. I wonder if that is because it was part of the old stereo.

@ummagumma79 This video should help you with your window issue https://www.youtube.com/watch?v=37dnXOQS5pU

30

ummagumma79, my iPod adapter didn't work after I put in the new radio I bought off of eBay (one of the Chinese original radios). I ended up buying a USB cord and USB plug that I installed in one of the empty square things on my dashboard. I purchased the set on eBay. I installed it myself (with the help of my sister to hold things). It was very easy and I am an old lady who doesn't know what she is doing!! I just followed some youtube videos. Now my iphone can connect. (I will admit, though, that my older itouch that I had been using to play audio books through my car speakers was no longer recognized. But it recognizes newer iphones - like a 5s and a 6.)

30

I'm not promoting this particular ebay person, but here is what the kit I bought looked like: http://www.ebay.com/itm/VW-OEM-USB-Switch-Cable-Fits-VW- GOLF-JETTA-MK5-MK6-SCIROCCO-RCD510- RNS315-/231276905691

10

I too had a RCD-510 die in a 2010 JSW TDI end of last week. I am up and running again. I bought one from a fellow TDI Forum Member. It took me about 30 minutes to install. It took me longer to set up the AM/FM presets and call Sirius to transfer the radio ESN. They charged me $15!!! I went from and AF model (2010) to a H model (2015), which has HD radio and Phone Button and Backup Camera input. I still have the older 9W2 or 9W3 Bluetooth Box. I was concerned it would not work because this radio from 2015. VW had gone to the 9w7 BT box back in 2011 or 2012. This box can do cell phone address book and A2DP music data. I can't get the phone address book until I upgrade that to a 9W7 BT box (under passenger seat). However BT still works and I can play stereo music and use the phone basic function, answer and hang up call. To initiate calls I have to use the phone. However I DON'T TALK AND DRIVE. If I go to the 9w7 BT box it means running two more wires to get stereo. If I change the to 9w7 the old harness will give you audio only from right channel. You can add the two wires ala cart by buying two repair wires from VW (with the pins that pop into the connector shell), cutting the wires and splicing in wire to proper length, or buy a new harness from eBay (china) for about $36. The late model H model works perfect for the AF model with the older BT BOX. I think all the 1K0 035 180 (X) or (XX) radios will exchange. However some have the PHONE button and BACK UP CAMERA. The H model I have has back up camera. If I get the camera (goes in hatch handle area) and harness, connects into extra plug in radio and CANBus. It takes RossTECH program cable, which I have. I already have a Garmin GPS with remote wireless BU camera that works OK. THE QUESTION I WAS LOOKING FOR... What to do with the old RC-510 Radio? I'm sure I can sell it on eBay for $100 or more for parts. People break the screen or CD player may need replacement. Reading this thread going back 2 years, I suppose some of this is moot for some who sold the car or are going to do the TDI buyback. However from my research the best option is buy a working used model domestically for $240 to $340 and install it. The cheap China Models seems to work better than I thought, however per the post they don't have Sirius. Also most have 9Khz FM radio spacing, which does not work for USA Market which is at 10Khz spacing. Down side of aftermarket either cheap or expensive is many, with some Pros and Cons. If you get a lower price aftermarket you will lose a lot of capability. Keep in mind the RCD-510 has 6 disk CD, SD Card up to 32 MB, AM, FM (HD), iPod interconnect, BT and phone (to varying degrees depending on vintage of RCD-510 and BT box 9w[X]). One item I read was the antenna connection on VW cars is powered or has pre-amp. Aftermarket do not power this and radio performance goes to squat. Some people do not care about terrestrial radio. My theory is I want it all the work. FM HD I just got with my radio upgrade from AF to H is awesome. Some of the sub-channels are like Pandora, playing for example classic rock with few or no commercials (and the prime station plays country music). Also AM is pretty good if you make an effort to find programs and times, especially at night with high powered AM, if you are into the nationally syndicated AM talk shows or Sports (live). For music AM does not have the best fidelity or stereo, but if you are lucky to have a local market with a good AM station you can listen to great Oldies, Gospel or Rock... At night high powered "Clear Channel" AM stations located throughout the USA can transmit 500-800 miles depending on the conditions. On weekends throughout Eastern and Mid Atlantic USA a Canadian AM station plays Big Band for several hours. The TOP OF LINE after market Pinoeer or Kenwood that have all the bells and whistles, will work with stearing wheel controls and does what the RCD-510 does.... is going to cost you approaching $1500 or more. To have it installed it will go over $2000. A $340 used replacement for $340 that does all the same things (may be not as much audio amp power) is a far better deal in my opinion. However some of the TOP O LINE ones will add some other tricks and GPS NAV. Most have a hard time doing Sirius XM and it is an add on. So my point if you want 6CD, AM, FM (HD and good reception), Sirius XM, SD Card, iPod control interface and BT that streams or lets you answer and end calls (some phone book access), PLUS Back up camera on some.... THE FACTORY RCD-510 is the way to go. I paid $340 for the latest model with the HD radio and Back up camera 2015 'H' model. Plug and play....

1 people found this helpful.

Just had the factory RCD-510 die a few days ago too. So add one more to the list. Reported it VW chat, with nothing more than a file number and then the the NHTSA, along with the two dead batteries, and premature seat upholstery failure, but have little hope it will do any good. Haven't decided what to do about radio replacement, it's a 2010 Jetta 2.5. So for now I'm looking for the least expensive options that will revive the electronic functions that the car came with, especially the Bluetooth and for the latest options known to be reliable. Thanks.

Add yet another 2010 Jetta to the list with a dead OEM stereo. Mine stopped functioning last week, same as everyone else, black screen, fuses are fine, dealer charged $125 to diagnosis and offered to order a 'new' OEM stereo for $750. Car is part of TDI emissions scandal, not spending another dime on it and one and done with Volkswagen.

Add one more dead radio, this one since Saturday 9/17/16.104K miles. Not sure if/how to replace, but am getting it to the mechanic to take it out. (Don't trust myself around plastic tab part things.)

10

Brduck, Save your cash. Only takes about 10 minutes to pull radio. If you don't have the plastic trim tool you can use a plastic picnic knife as a substitute. Just go around the edge using the flat side and twist up on end. This will pop out the trim piece look for the little tabs as you lift. There's a couple screws once you remove the trim and out pops the radio. Total time to pull and replace my radio under thirty minutes.

I'm on pretty good terms with the mech; I'm thinking he won't charge me. Besides, I wouldn't have the time or tools to do it any sooner, and time is of the essence, imho. Thanks, though!

10

My stereo just died and had Sirius for life! Sirius will charge $75 to change to a new stereo only if dealership changes it out. Not going to happen after reading all the posts above. Bought the car new and now only has 41,000 miles. First and last VW. Even after two years with all these posts, VW still will not acknowledge.

1 people found this helpful.

Another one bites the dust. 2010 Jetta Wolfsburg. 120k miles. Had the battery drain a couple of years ago. rear door locks not working. One keyless remote not working. And the AC takes 10 minutes to start working.

30

Every VW I have owned takes 5-10 minutes for the A/C or heat to start working. Remote probably needs a new battery. Not sure about your rear locks. eurozonetuning.com for the radio

Both VWs I've owned (2005 Beetle, 2010 Jetta SW TDI) have had terrible A/C systems. It's been a coin flip as to whether they worked at all, and the odds got much, much worse if the cars were parked in the sun. I've never had another car (4 others, stretching back to a '72 Valiant) with A/C this questionable.

Add another one to the list. 2010 vw Jetta SE. Commuter car with 115k mikes but otherwise great condition. However- I am now on my SECOND replacement. Radio went out 1.5 years ago. Ordered one from eBay from a salvage guy, and it's out again as of 2 weeks ago. Now my battery is dead. I've followed this thread since the last time and I guess will just order another radio but after this I think I'll dump the car. Just wanted to add to the list.m now that I'm going through this AGAIN.

10

Same problem, radio dead on Jetta 2011, no signs of damage just dead, fusses ok, cables & ground seem fine. Many issues with MAP sensor creating driving problems also. Replaced it 2 times in 2 years. Dealers have the same non sense reply saying they are not aware of any issues with this models. I think is felony to lie to the public on issues you are aware of.

1 people found this helpful.
90

The major reason I am going the buyback route, and instead of going for a new VW I bought another brand = the stock "this is the first we've ever heard of this". At least the service manager at my dealer was honest about it - but VW still tells their phone reps, and even the Dieselgate buyback reps to say "This is the first we've heard of this." Nissan got the next new car purchase. The VW mouthpieces can be Jerry Mahoney or Knucklehead Smiff all day, I guess but it won't sell cars.

Add me to the list of a dead radio. Tried resetting, then disconnected the battery overnight. Now it needs the anti-theft code to go any farther. Dealer says it's $119 to get the serial number to the radio. You can remove the trim and 4 torx screws and get it yourself in 10 min. Check YouTube for removal.

30

Parsim - I have one that you could swap out. Barely used at all...with code.

1 people found this helpful.
30

Parsim - I had the same issue, my unit went bad and I took it out and replaced it with the one pictured above...it was super easy - all the same connections. Maybe 15 minutes total. This one actually had better features than the old one...one thing is it showed my phone's contacts on the display when connected w bluetooth.

30

I bought it new off of TDIClub Forum last year in June. I'd sell it fro $150 + shipping. Bought it new for $300.

1 people found this helpful.

Can you tell me *where* on the TDI Forums you bought it? I have a great Kenwood replacement that I'd like to sell now that I'm turning in my TDI. (I'd pop it in my new car, but it won't fit.)

30

You are in luck. Still have it. FYI-this is not equipped for rear camera.

Tommy. I just had the radio die in my 2010 SportWagen. Do you still have your radio referred to above?

Add me to the list. Died 2 weeks ago. Died once before and removing fuses for a couple hours brought I back. This time no go. 2010 TDI Sportwagen. I'm trading mine in. Dealership close to me stinks, sleazy and full of BS. They also damaged the rocker panels while lifting the car, twice. I have lifetime warranty now for any corrosion to the rocker panels. Nice but doesn't matter as I am trading it in anyways. I might get another VW, this one was great aside from the stereo. No other issues other than crappy dealership service. Also sucks because I installed a circulating coolant heater 3 winters ago that works beautifully. It'll suck to leave that behind.

My 2010 Jetta did the exact same but my driver side door also stopped opening with my key. Absolutely no help from the dealership near me. I am trading in for anything other than a Volkswagen. It seems they have a lot of electrical issues.

If anyone is interested I do fix these in Toronto for 140$ + shipping if needed. Here is my ad https://www.kijiji.ca/v-cars-other/city-of-toronto/rcd-510-vw-audio-module-repair-jetta-passat/1290407444?enableSearchNavigationFlag=true Thank you

I have the original *non-working* stereo I took out from my 2010 Jetta TDI. Is this of use to anyone? I'd be willing to let it go cheap because I don't need it anymore and I'd rather not landfill it. Again, it's *non-working.* See pics.

@HooptyGirl, I'll take that "non-working" one off your hands if you still have it. I have a damaged touch screen so that one could come in handy if I could just replace that part of it. Reply back to me at: jrs_exteriors@yahoo.com

2010 Jetta SE, same problem. Radio made a pop sound and stopped working the whole screen. Also battery has died twice so now after reading these posts it explains why now. Car had about 69k for miles and they want about 1k for a new radio at the dealership. Seems like this car has a lot of electrical problems. This will be the last time I buy a VW. Speaks volumes about them when they know this is a problem and will do nothing about it.

My RCD 510 Premium 8 also died. Counting the amont of faulty units on this blog alone, VW should have jmade a recall. Since VW refuses to treat its customers fairly and with respect, a class action ought to be the next logical solution. As anyone heard about any legal recourse on this matter? Read to kick some VW asses!

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I had the same problem. i decided to replace with a carplay receiver, which turned out to be a great upgrade. We installed a Sony Sony-XAV- AX1000 https://www.crutchfield.com/p_158XAV1000/Sony-XAV-AX1000.html - with a redi-harness from crutchfield. was a very easy install and we are super happy with the results.

2 people found this helpful.

2010 Jetta s 2.5 black screen. I see Best buy is selling radios for about $115, is this the best way to go or should I order from china on ebay? Im leaning towards getting geek squad to instal it so I dont mess something up

30

i would recommend spending a bit more for an aftermarket carplay/andriod auto unit. we did that just over a year ago and it has been a fantastic upgrade. after the initial install, we also added a rear-view camera. best thing we ever did & really easy to install when working with crutchfield and ordering a wiring harness for really simple install anyone could do

1 people found this helpful.
10

I have a Volkswagen Jetta 2010 2.5, and 1K0 035 180 AC radio it was ruined, but I want to buy another 1K0 035 180 AF. Would it work in my car???

1 people found this helpful.

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