My 2015 Terrain hatch will not stay open.

Asked by GuruTN4X2 Aug 09, 2018 at 10:53 AM about the 2015 GMC Terrain SLT1 AWD

Question type: Maintenance & Repair

My 2015 Terrain hatch will not stay open. Tried button on liftgate, button
inside vehicle, and on remote? Just stopped working; could there be
something blocking the sensor or telling it to shut as soon as it opens?
Earlier models and later models have been recalled for this problem, the
Acadia has been recalled for this since they use the same strut to open the
liftgate with.   I may have to look at different auto maker for my next vehicle if
this is the new GM service to their customers...disappointed as I have been a
loyal customer of GM since the '70's starting with my '78 Phoenix, '84
Skyhawk, '90 Bonneville SSE, '00 GMC Sierra, '04 GMC Envoy, and now my
'15 Terrain (with its serious problem since you can no longer open it or use
the cargo area because you can't even open manually).

Received a different recall but none on the liftgate.

2 Answers

120

I'm getting exactly the same issue with my 2013 Terrain. It opens and lifts maybe an inch maximum, then closes. If it is assisted to the open position, then it closes perfectly ok using button on tailgate, key fob or 8nternal drivers button. Anyone with any ideas?

12 people found this helpful.
140

My 2013 equinox rear hatch would open and then start closing on it's own. I bought and replaced the right strut for about $30.00. Fixed the problem and it only took about 5 minutes and an extra pair of hands to hold the hatch up.

14 people found this helpful.

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