How do you escalate a serious problem with Car Gurus Website.

Asked by Dennis Dec 19, 2018 at 11:44 PM about the 2015 Jeep Grand Cherokee Overland 4WD

Question type: General

My car was sold. The buyer traveled via airlines to pick up my Jeep Grand
Cherokee - only to find out that the Jeep did not have a diesel engine. When
I listed the car, I did not select the diesel engine option, but when viewing my
listing after this disastMer - the CarGurus website had changed the engine to
diesel. I corrected it immediately, and when editing my listing again - it once
again changed the engine to diesel. The sale fell through and the buyer had
to buy another last minute one way ticket home. It cost him time and airfare. I
felt terrible and ended up sending him a $500 check to help with the airfare.
This is a Car Gurus issue and I want to know how to escalate. The problem
is still there. Tonight I went to edit my listing and it once again switched the
engine selection to diesel!

1 Answer
5,090

Title_Reguru answered 5 years ago

Verify everything you have enter and also refer to this link: https://cargurus.helpscoutdocs.com/category/7-selling-a-car

1 people found this helpful.
Mark helpful

Your Answer:

Related Questions

Shortcuts

Search Jeep Grand Cherokee Questions

CarGurus Experts

  • #1
    Hornet_2497
    Reputation
    8,970
  • #2
    Gene Arnett
    Reputation
    7,010
  • #3
    thejeepdoctor
    Reputation
    6,590
View All

Find great deals from top-rated dealers

Search

Related Models For Sale

Used Dodge Charger
39 Great Deals out of 727 listings starting at $5,995
Used Dodge Durango
52 Great Deals out of 2,236 listings starting at $5,500
Used Dodge Challenger
22 Great Deals out of 455 listings starting at $7,999
Used Jeep Wrangler
139 Great Deals out of 5,006 listings starting at $4,500
Used Jeep Cherokee
103 Great Deals out of 1,588 listings starting at $4,999
Used Ford F-150
320 Great Deals out of 13,991 listings starting at $1,712
Used RAM 1500
538 Great Deals out of 15,772 listings starting at $4,950
Used Ford Explorer
78 Great Deals out of 2,100 listings starting at $3,995
Used Toyota 4Runner
15 Great Deals out of 301 listings starting at $9,995
Used Chevrolet Tahoe
11 Great Deals out of 891 listings starting at $12,900
Used Chevrolet Silverado 1500
222 Great Deals out of 5,872 listings starting at $2,975
Used Chrysler 300
32 Great Deals out of 549 listings starting at $3,999
Used Chevrolet Camaro
14 Great Deals out of 282 listings starting at $5,995

Content submitted by Users is not endorsed by CarGurus, does not express the opinions of CarGurus, and should not be considered reviewed, screened, or approved by CarGurus. Please refer to CarGurus Terms of Use. Content will be removed if CarGurus becomes aware that it violates our policies.