How do you escalate a serious problem with Car Gurus Website.

Asked by Dennis Dec 19, 2018 at 11:44 PM about the 2015 Jeep Grand Cherokee Overland 4WD

Question type: General

My car was sold. The buyer traveled via airlines to pick up my Jeep Grand
Cherokee - only to find out that the Jeep did not have a diesel engine. When
I listed the car, I did not select the diesel engine option, but when viewing my
listing after this disastMer - the CarGurus website had changed the engine to
diesel. I corrected it immediately, and when editing my listing again - it once
again changed the engine to diesel. The sale fell through and the buyer had
to buy another last minute one way ticket home. It cost him time and airfare. I
felt terrible and ended up sending him a $500 check to help with the airfare.
This is a Car Gurus issue and I want to know how to escalate. The problem
is still there. Tonight I went to edit my listing and it once again switched the
engine selection to diesel!

1 Answer
5,090

Title_Reguru answered 5 years ago

Verify everything you have enter and also refer to this link: https://cargurus.helpscoutdocs.com/category/7-selling-a-car

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