how do I write a review on a dealership

Asked by obwilliams Jan 28, 2015 at 03:00 PM about the 2002 Jeep Wrangler X

Question type: General

I had a terrible experience with a dealership. They have a very unsafe vehicle on their lot. We put it on a lift yesterday and found several issues with the tie rods ends, the lift kit was all loose and the rear track bar had issues. The vehicle would pull on the road and feel like sliding on ice. At its present condition it could definitely be a safety issues. Being a mechanic i asked for a price decrease in the cost of the repairs. The dealer simply said they are staying firm. The also stated that a mechanic had just fixed the issue. There was nothing under the jeep suggesting that any qualified mechanic had done recent repairs. This to me is an ethical issue that could cost someone their life if not taken care of. We obviously moved on and purchased from another dealer, but this is still bothering my mind because of the lack of concern shown by the dealership.

4 Answers

870

Does the dealership have a website? What about the Better Business Bureau? I would be careful about doing so.

If you contacted the dealer via email, you should get an email from us asking to review your experience. It arrives a few days after you contact the dealer.

Every dealership owner has to make the eventual decision, "What is our brand identity?" "Do want happy customers or unhappy customers?" "Do we want be known as junk salesmen or sellers of quality products where we invest a great deal of time, effort and money to screen purchases, and properly repair and recondition vehicles?" The consumer, (in the end,) typically gets what they pay for. To pay a slightly higher cost to own a good running vehicle is also part of the consumer's solution. The lowest price ad should always be viewed with a rational mind. ALWAYS get a vehicle checked out by a qualified mechanic independently hired by the shopper as happened in this case. Now we know why the vehicle failed inspection, and why both parties wasted a bunch of time and resources. Einstein is loosely quoted as saying, "The definition of insanity is doing the same things over and over, and expecting different results." Welcome to the car business.

Your Answer:

Wrangler

Looking for a Used Wrangler in your area?

CarGurus has 5,071 nationwide Wrangler listings starting at $5,450.

Postal Code:

CarGurus Experts

  • #1
    Mathew Wooldridge
    Reputation
    1,530
  • #2
    djtm0500
    Reputation
    1,330
  • #3
    Nickjeep
    Reputation
    1,300
View All

Find great deals from top-rated dealers

Search

Related Models For Sale

Used Ford F-150
321 Great Deals out of 14,968 listings starting at $1,712
Used Jeep Grand Cherokee
109 Great Deals out of 3,238 listings starting at $4,995
Used Toyota 4Runner
10 Great Deals out of 304 listings starting at $9,700
Used Toyota Tacoma
55 Great Deals out of 1,071 listings starting at $8,708
Used Chevrolet Silverado 1500
202 Great Deals out of 5,975 listings starting at $2,975
Used Ford Mustang
65 Great Deals out of 1,259 listings starting at $4,995
Used GMC Sierra 1500
148 Great Deals out of 7,258 listings starting at $3,950
Used Toyota Tundra
35 Great Deals out of 1,184 listings starting at $8,500
Used Chevrolet Tahoe
24 Great Deals out of 911 listings starting at $11,900
Used Chevrolet Corvette
29 Great Deals out of 1,060 listings starting at $15,871

Content submitted by Users is not endorsed by CarGurus, does not express the opinions of CarGurus, and should not be considered reviewed, screened, or approved by CarGurus. Please refer to CarGurus Terms of Use. Content will be removed if CarGurus becomes aware that it violates our policies.