Fuel pump problem, brand new Outback

Asked by mpenn2018 May 17, 2018 at 05:29 PM about the 2018 Subaru Outback 3.6R Limited AWD

Question type: Maintenance & Repair

Last month I bought a brand new 2018 6-cylinder Outback.  I drove to work yesterday (everything was fine), I turned off the car, and then a few minutes later I restarted the car.  The car started shaking violently and when I put it into drive it died.  I tried starting it again and the same thing happened.  After a third try it just died immediately before I could put it into gear.

I had the car towed to the dealer (the car only has 1000 miles on it).  They told me that the fuel pump had been incorrectly installed in the factory.  Apparently there is a clip that needs to be put on, and this was missing.  They told me that they've fixed the problem and everything is fine.

Questions: Does this sound like a reasonable explanation? Could permanent damage have occurred to my car because of this?  (I know the dealer will tell me no, so I would like another opinion!)  This is the first new car I've owned, and it's disappointing to think I've bought a lemon.  And scary to think of this problem happening while I'm driving.  I pick up the car tomorrow.  Are there particular questions I should ask or things I should look out for?

Thank you for any advice and help.
Maggie

2 Answers

5,090

I know the car is new but by chance did you check the history on it before you purchased it? Was the dealer able to fix it? What state are you in? Did it have a warranty?

160

I had to have my 2016 outback towed 4 times back to the dealer. The first time the replaced the battery. The second time the had to put a stronger battery in it. The third time they replaced the fuel pump and then this last spring the fuel pump was replaced again. I called corporate to complain but they act like There is no problem. I told them I am not comfy that the problem is fixed and mentioned having a lemon. They said this does not fall under the lemon law and if I got an attorney involved they would not work with me.

Your Answer:

CarGurus Experts

  • #1
    Mark Weiner
    Reputation
    33,510
  • #2
    TheSubaruGuruBoston
    Reputation
    28,670
  • #3
    Keith Cahalan
    Reputation
    3,390
View All

Find great deals from top-rated dealers

Search

Related Models For Sale

Used Subaru Forester
28 Great Deals out of 1,046 listings starting at $2,695
Used Subaru Crosstrek
25 Great Deals out of 866 listings starting at $5,995
Used Toyota RAV4
101 Great Deals out of 2,120 listings starting at $3,888
Used Honda CR-V
100 Great Deals out of 3,893 listings starting at $1,795
Used Toyota 4Runner
10 Great Deals out of 299 listings starting at $12,888
Used Subaru Ascent
8 Great Deals out of 323 listings starting at $15,872
Used Subaru Legacy
3 Great Deals out of 176 listings starting at $4,977
Used Subaru Impreza
18 Great Deals out of 455 listings starting at $3,850
Used Toyota Highlander
26 Great Deals out of 739 listings starting at $2,495
Used Toyota Tacoma
56 Great Deals out of 1,060 listings starting at $8,708
Used Mazda CX-5
62 Great Deals out of 2,649 listings starting at $5,495
Used Honda Pilot
41 Great Deals out of 1,255 listings starting at $4,495
Used Toyota Camry
53 Great Deals out of 996 listings starting at $2,212
Used Lexus RX
43 Great Deals out of 843 listings starting at $3,995

Content submitted by Users is not endorsed by CarGurus, does not express the opinions of CarGurus, and should not be considered reviewed, screened, or approved by CarGurus. Please refer to CarGurus Terms of Use. Content will be removed if CarGurus becomes aware that it violates our policies.