Windshield Hairline Crack

Asked by GuruRN436 Feb 10, 2020 at 02:50 PM about the 2020 Subaru Outback Limited XT AWD

Question type: Maintenance & Repair

I have had my 2020 Outback Limited for 3 weeks. A hairline
cracked appeared below the windshield wiper when I
turned on the defroster when the temps were below 23
degrees . It took a matter of of 3 hours for the crack to
travel up the center of the windshield and do a switchback
towards the driver's side.  The dealer was really pushing the
extended warranty. They focused heavily on "in case the
windshield breaks".... I thought to myself, well that's why I
have insurance. I think the dealerships know what is
happening here  with the windshield matter.  Sadly my
deductible is $750.  I have had Ford trucks for decades, I
decided to step out of the box and do something different. I
so love this Subaru and enjoy everything about it, but if this
windshield thing is an ongoing issue as it seems for many
people in this forum, I probably am going to regret my
decision.  

1 Answer
48,760

TheSubaruGuruBoston answered 4 years ago

Hmmm...not seeing this fragility with any prior iterations, inc the 2015-2019 predecessor. I don't know if yours is a one-off, or whether there's an inherent fragility to thermal shock. Ask other Subaru dealer Service Managers?

Mark helpful

Your Answer:

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