Is Suburban Ford in Sandy, Oregon a good dealership?

10

Asked by Chris Apr 01, 2020 at 05:14 PM about the 2020 Ford Expedition Platinum 4WD

Question type: Car Selling & Trading In

We ordered a vehicle from Suburban Ford on December
7th, 2019. We worked with Earl McCoy & Pat Dunn. Earl told
us 6 weeks for delivery and took a $1000 deposit, which
they promptly cashed on the very next business day. Eight
weeks later, after no word from the dealership,  we called
Earl. He told us "it's on the way", "it will be here in 7-10
days". On Feburary 21st, 2020, again after no word from the
dealership, I drove in and spoke to Earl in person. I was
informed that in fact the vehicle would not arrive until
March 23, 2020. In light of this we requested a refund of
the deposit. Then COVID-19 happened. Suburban Ford,
even in the face of this crisis, is denying the $1000 from my
family. This is a shameful, unethical, and immoral
dealership that should be avoided at all costs.

4 Answers

We are now in August. How did it turn out?

1 people found this helpful.
10

They refused to refund our deposit. They claimed that they passed along info as they received it (a lie!). Then they reffered to the pandemic as "outside circumstances" and said if I didn't take delivery of the vehicle they would keep the deposit. So after nearly 4 months for a vehicle promised in 6 weeks, plus the dishonesty, out of principle, we decided to end all business dealings with anyone associated with Suburban Ford in Sandy, Oregon. We would also strongly advise anyone looking for a vehicle to stay away from Suburban Auto Group in Sandy, Oregon.

1 people found this helpful.

Some of this is true but if they were ethical they would refund the deposit. I would complain directly to Ford. Did they ever receive the vehicle?

1 people found this helpful.
10

I'll try that. Yes, the vehicle was delivered to the dealership on 3/23/20.

Your Answer:

Expedition

Looking for a Used Expedition in your area?

CarGurus has 822 nationwide Expedition listings starting at $7,888.

Postal Code:

CarGurus Experts

  • #1
    Larry Sturgis
    Reputation
    5,300
  • #2
    T_S_T
    Reputation
    4,560
  • #3
    Gene Arnett
    Reputation
    2,730
View All

Find great deals from top-rated dealers

Search

Related Models For Sale

Used Chevrolet Tahoe
22 Great Deals out of 922 listings starting at $11,900
Used Chevrolet Suburban
9 Great Deals out of 561 listings starting at $7,500
Used GMC Yukon
11 Great Deals out of 947 listings starting at $1,225
Used Lincoln Navigator
8 Great Deals out of 170 listings starting at $9,869
Used Ford Explorer
78 Great Deals out of 2,097 listings starting at $2,999
Used Ford F-150
338 Great Deals out of 15,288 listings starting at $1,712
Used GMC Yukon XL
14 Great Deals out of 678 listings starting at $13,950
Used Toyota Sequoia
4 Great Deals out of 70 listings starting at $16,489
Used Cadillac Escalade
24 Great Deals out of 371 listings starting at $6,900
Used Ford F-250 Super Duty
25 Great Deals out of 1,210 listings starting at $7,995
Used Chevrolet Traverse
33 Great Deals out of 581 listings starting at $3,995
Used Nissan Armada
3 Great Deals out of 183 listings starting at $6,999
Used Honda Pilot
38 Great Deals out of 1,264 listings starting at $4,495
Used Cadillac Escalade ESV
4 Great Deals out of 128 listings starting at $10,950

Content submitted by Users is not endorsed by CarGurus, does not express the opinions of CarGurus, and should not be considered reviewed, screened, or approved by CarGurus. Please refer to CarGurus Terms of Use. Content will be removed if CarGurus becomes aware that it violates our policies.