Hello, I am having the same issue. I had this issue about a year after I
had bought my 2011 sportage. The dealer gave me a new radio cause it
was under warranty in 2012. 2 years latter I am having the same issue.
Living with this for a month already. The dealer told me it was out of
warranty and I would have to buy a new one. i am looking into what the
corporate office will do for this issue. My wife also purchased a RIO
2013 and already had her radio replaced after having the car fora year
with the same issue and had hers replaced in 2013 dec. Different Radio,
Different Kia but same exact problem.