Ahhh I am sorry to hear about your troubles. Unfortunately this is
one of the curses of older Volkswagen's (The Jetta and The New
Beetle in particular). Most likely it is the window switches (an
actuator that sends the command to lower or raise the window to
the motor in the door). Does the window on the passenger side
roll down using the passenger side switch and not the drivers door
"master" switch? If so, It could just be the master switch that has
failed. Did they quit at the same time? This is also another
symptom of a failed switch. Did they stop working at different
times? That could be a sign that the actual motors in the doors
are broken. My best advice. Go to a salvage yard, or buy a new
switch of Amazon or Ebay. A mechanic is going to charge you an
arm and a leg to fix it, and really all it requires is some basic tools
to get the door liner off (thats the hard part), and swap out the
switches and/or motors. Best of luck! Please let me know if you
have questions.
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