My 2012 Kia Optima turbo still under warranty has been in the service department several times now my motor is knocking Kia is wanting me to give them permission to tear the motor to find problem
Asked by Falon Dec 01, 2015 at 01:15 PM about the 2012 Kia Optima EX Turbo
Question type: Maintenance & Repair
Service said my oil has not
been changed in 16000
miles should they not have
let me known it needed to
be changed when it was
over at the shop getting
fixed for other problems I've
told them every time has
been over there change the
oil it is not my fault they did
not if they did not
6 Answers
It is your job to track mileage and to know when it is time to get the oil changed. The dealer has no way of telling how many miles you have driven. If you told them to change the oil and they did not it is still your problem as you should have checked the paper work to see what they charged you for. Unfortunately in that case it is your word against theirs. Part of owning a car is being aware of the maintenance needs which are spelled out in your owners manual.
When you order service they will fill out a form which you sign indicating the services to be performed. If you have that paper work and it says to change oil and they did not then you have a case.
A knocking engine is probably a rod knock resulting from running the car out of oil. You will almost certainly need a new engine - Sorry.
Yes they are saying it is probably a rod they're wanting to tear the motor down and find out if it is covered under warranty it is a drivetrain no matter how you look at it I don't know what they can find out by tearing it down because I did not make the motor so that is one of the drivetrain is covered under warranty and I will be liable for rebuilding the motor if they find an unjust Cause whatever that means even if it comes down to the oil not being changed on time I have receipt from certified mechanic saying he changed my oil and put exact grade oil and filter that maintenance manual requires I am just wondering what will they look for when they care of the motor down
They will look for damage to the bearings and other moving parts of the engine. If you have receipts proving you changed oil regularly then you should be covered. Be sure and hold onto those receipts. I would give them copies. If you went 16,000 miles between changes you are probably out of luck but good luck anyway!
