Power liftgate
Asked by GuruNXYC6 Oct 22, 2019 at 04:25 PM about the 2016 Ford Edge Titanium AWD
Question type: Maintenance & Repair
My power liftgate will not open. When I press the
button to open it, one side engages as if it wants
to open. The other side does not engage.
Therefore my car thinks the liftgate is open and
drains my battery. I have tried disabling/enabling
via the dashboard - no luck. I am not able to locate
the manual release (per youtube videos - I
removed the said cover videos were indicating but
there is not latch to release). Dealership said they
were able to open it with their computer.
7 Answers
How do we correct the problem?
I have the same problem, it has drained the battery 2x while trying different things to fix it. Dealership said it could be the latch but they weren’t sure since i could not get it to duplicate while in for service.. did you find a fix?
We have the same problem 2017 Ford Edge
Experiencing the same with my 2015 Ford Edge SEL. Liftgate won't open, and presumably does not fully close, either, which has drained by battery 3x now. Curious to hear if others have experienced the lift gate issue particularly when the back seats are folded down...? Trying to isolate the variable that is causing problems with the lift gate.
Guru98831N answered 2 years ago
June 28, 2021 MANUFACTURER COMMUNICATION NUMBER: SSM 49914 Components: ELECTRICAL SYSTEM, EQUIPMENT NHTSA ID Number: 10198658 Manufacturer Communication Number: SSM 49914 https://static.nhtsa.gov/odi/tsbs/2021/MC-10198658-0001.pdf Summary 2015-2021 Edge, 2016-2018 MKX, 2019-2021 Nautilus, 2018-2021 Expedition/Navigator, 2020-2021 Escape/Corsair/Explorer/Aviator - Power Liftgate Inoperative Some 2015-2021 Edge, 2016-2018 MKX, 2019-2021 Nautilus, 2018-2021 Expedition/Navigator, and 2020-2021Escape/Corsair/Explorer/Aviator vehicles may exhibit an inoperative power liftgate. This may be due to the rear gate trunk module (RGTM) software. To correct the condition, reprogram the RGTM using the latest software level of the appropriate Ford diagnostic scan tool. For claiming, use causal part 14B291 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual. APPLICABLE VEHICLES 2020 - 2021 CAR: TV U611N AVIATOR 2020 - 2021 CAR: TF CX483N CORSAIR 2015 - 2021 CAR: DQ CD539N EDGE 2020 - 2021 CAR: TC CX482N ESCAPE 2018 - 2021 TRUCK: B8 U553N EXPEDITION 2020 - 2021 CAR: TW U625N EXPLORER 2016 - 2021 CAR: D9 U540N MKX 2018 - 2021 TRUCK: B9 U554N NAVIGATOR
@guru98831n did the diagnosis solve your issue? I’m having what sounds like an impulse issue and no one has been able to help.
