2017 Hyundai Sonata Trunk Latch 3rd Time Defect

10

Asked by Ikem22 Jul 25, 2019 at 09:04 AM about the 2017 Hyundai Sonata Limited FWD

Question type: Maintenance & Repair

What a horrible experience, I was driving my kids
to sport camp and right in the middle of the
Highway the Car Trunk Flipped Open and I had to
pull over by side and tried to close it back, after all
failed attempts to close the Trunk, I had to call my
wife from work to pick up kids and I drove straight
down to the Hyundai Dealership were the car was
purchased and they charged $233 just to fix the
latch, I tried to Contact Hyundai Customer Care
and they did not offer any solutions at all, what a
very poor customer experience and disgusting
experience. This is the 3rd Time I have to deal with
this problem of Trunk Latch Problems and no one
seems to care or help out.. Really Disappointed
with Hyundai  

4 Answers

22,215

Not a fan of Hyundai either but, wasn't this a warranty item? Thought that have such a great warranty. You can also check with www.safercar.gov on similar complaints. Or file a complaint with the NHTSB (https://www-odi.nhtsa.dot.gov/VehicleComplaint/ )

10

I was told by Dealer that I only have the 200,000 miles power train warranty on the engine, Chassis and Transmission and not on the Latch, I’m very surprised to hear that and I had to pay out of pocket. I will file a claim to the nhtsa

1 people found this helpful.
22,215

Having a door open while the vehicle is moving is a HUGE safety issue. I would definitely file a complaint.

1 people found this helpful.

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