Sunroof issues 2018 Equinox

I've had on and.off issues with my 2018
Equinox sunroof SINE DAY ONE. have
contacted GM and spoken with a specialist
who wasn't at all helpful, and spoke with a
customer service pulse rate of 2. I
requested he put the NOTES OF THE CALL
INTO THE SYSTEM.

He said he'd call the dealership to address
the problem. Nothing happened. Next call
he said he'd do a written report for a
possible "buy back". Nothing happened.
Then he said, since we'll you're out of
warranty now so nothing we can do. Of
course I'm out of warranty by the TIME it
took them to process my initial request to
fix/replace the sunroof when I WAS IN
WARRANTY.

This is NOT the GM of the past. What loss of
integrity they now have. I will NEVER do
business with GM again and.....bad news
travels the world before good news gets
dressed (complaints hurt companies, not
customers).